@Wayne
Being one of the first in the chain of support, along with Gary Peake, I can tell you that this is flat out wrong.
I've received hundreds, if not thousands, of support questions and there are very few, if any, that don't get answered.
We have many support maling lists and developer and community forums. If one chooses not to use them, then that is not Amiga's fault. If you are not getting support, then you are either asking the wrong questions (e.g. questions about who our CEO is or what time employee X takes his washroom break) or someother strange phenomena is occurring. :-?
If this isn't the type of support you are expecting, please elaborate and I'll tell you where to go, to get the support you desire.