CyberStorm sent to DCE for repair

[Roj]

Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing

I'm sure they do. You've done more for them than anyone has in quite a while.

you don't know anything about the situation on-site at DCE

No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.

this is not something I am or can be doing full-time [and] we're helping out here for free

Which is why I made the suggestion I did. The owners of the boards have waited long enough, and once again the "any time now" carrot is dangled before their noses. It's been three months since this thread was started, and two since the list began. I just don't want to see this situation stagnate into another month after month debacle when there are other options available for getting boards fixed. If nothing else, this should help keep you on your toes. ;-)

[Palpatine]

No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.

Indeed I can, I have dealer's experience with DCE as well, from my Compter City work.

I don't think this is the place to discuss details about this, or that this would really serve the purpose of the whole project.

As for keeping me on my toes, don't worry, I get lots of emails every day on the subject to keep me alert :-)

But I don't think it's fair to say that it's "any time now" time again, with all respect. Not now that the first boards have been repaired and returned.

Anyway, don't underestimate the work involved in fixing all this. There's more than meets the eye. There are some horror-stories here that are not even DCE's fault, because they either never got the board or have long ago repaired and returned the board already. Not to mention boards for which no serial number is known.  But like I said, the first results are there, all the others will follow.

Cheers,
Ron

[Dragster]

Thank you Ron.

Hope it's matter of luck only... I'll keep waiting for news about my board.

Thanks

Dragster

[Merko]

Roj wrote:
> With all due respect, in the amount of time it's taken to
> find these boards and match them to an owner, I could've sent mine
> to France and back for repair for or five times.

Maybe. I sent mine once, took a few weeks, unfortunately it wasn't
fixed when I got it back. I've no complaints with this guy, I'm happy
with the way it was handled, but it turned out that he can't fix all
problems, only some specific ones which are however very common.

[Framiga]

by Merko on 2003/8/21 23:30:41

Roj wrote:
> With all due respect, in the amount of time it's taken to
> find these boards and match them to an owner, I could've sent mine
> to France and back for repair for or five times.

Maybe. I sent mine once, took a few weeks, unfortunately it wasn't
fixed when I got it back. I've no complaints with this guy, I'm happy
with the way it was handled, but it turned out that he can't fix all
problems, only some specific ones which are however very common.

we already known that.

At Amiga.fr, it is possible, to fix some little failure on this kind of boards.

They never owned service manuals, diagnostic gears and so.

If at DCE aren't be able to fix a PPC card, nobody else, can do. This is the sad but real situation.

Ciao

[Markus_Bieler]

Is my card repairable? :-? It is remarked with my full address on the side of the mainboad-connector.

Markus

[Acill]

Hi Paul,  
Ok, the good part is: you will get a brand new replacement board. The bad part is that it will take another four weeks or so before they will be
produced. But I guess another four weeks won't be too bad considering the
time it spent there...

Cheers,
Ron

Awsome news just email to me from Ron Van Herk over at Genesi!!! I sure hope this is true and I get a replacement CSPPC card sent to me!! Have any of you got word on your cards? I hear several were located. I'll keep you posted.

[Palpatine]

Hi,

Everyone whose card has been located should now have received an email from me.

Please note that there are also cards for which we have not yet received serial numbers from the customers or that have just very recently been told us to be at DCE. These are not done yet, obviously.

For those of you whose cards cannot be fixed:
They will in any case be returned to you. Apart from this, Genesi will work out some sort of compensation, to 'ease the pain' a little.

Cheers,
Ron

[Acill]

Like I said this is awsome new!! I'd saw it was an awsome idea to post this thread, and an even better one having Ron get this taken care of. Its a happy ending to a long sad story!

[Framiga]

@Palpatine

Hi Ron,

any update from DCE?

Regards

[Palpatine]

Hi,

No further news since I last checked. I will contact them to ind out any updates, but it might be monday before I succeed. They always have something called "weekend" around this time of the week. Don't know what they mean though LOL

Cheers,
Ron

[Framiga]

edit

[Dragster]

@Ron

Hi,

how come you do not have news about my board but you emailed Ronky and told him my board is not repairable and that DCE was gonna send it without doing any repair??? i waited two years only to hear that it's niot repairable??? I can't believe it!

I'd like you to send it to Amiga.fr, I'd like them to try to fix it.

Please give me the informaiton you have,

thanks

Dragster

[Palpatine]

@Dragster
On august 22nd, I emailed to Ronky:
The BlizzardPPC is too damaged to be repaired, it will be returned without being fixed therefor. We are working on some sort of small compensation for this, that Genesi will offer you. Details are not set yet, so I can't tell you more right now.

Since Ronky 'did the talking' for both of you since the start, I emailed only him regarding this and his board.

We have not yet been able to determine what kind of compensation we can give, mainly due to tight schedules and holidays. we will figure out something next week, though.

If you don't want to wait for that then I can get DCE to send you the board this monday, but that would exclude it from any compensational arrangement that I am trying to set up.

As for sending it to Amiga.fr, I don't think that that will be possible, since we agreed with DCE that they'd return all repairs directly to the customers.

As for the card being with them for 2 years and still not repaired, I agree that that's very disappointing. Apart from it being repairable or not, it should have been handled within a normal period of time of course. But it wasn't, just like loads of other repairs, which is exactly why I'm helping out here in the first place. I'm know that it's not going as quickly as we all would have liked, but I'm doing what I can here.

Cheers,
Ron

[Dragster]

Hi Ron,

Since Ronky 'did the talking' for both of you since the start, I emailed only him regarding this and his board.

Huh? I posted to this  thread first and I told him there was an effort here to get our boards back. It's ok anyway.. but I think you should have told me.

We have not yet been able to determine what kind of compensation we can give, mainly due to tight schedules and holidays. we will figure out something next week, though.

Ok, thanks.. I'll wait then.

If you don't want to wait for that then I can get DCE to send you the board this monday, but that would exclude it from any compensational arrangement that I am trying to set up.

Thanks... I'll better wait to see what the compensation it consists of.

As for sending it to Amiga.fr, I don't think that that will be possible, since we agreed with DCE that they'd return all repairs directly to the customers.

Well, maybe but if DCE send it back here, they will make me to spend more money to send it back to France... I was hoping they can send it to DCE, it's the least they could do for me after keeping the board for 2 years.

Apart from it being repairable or not, it should have been handled within a normal period of time of course. But it wasn't, just like loads of other repairs, which is exactly why I'm helping out here in the first place.

Thanks for the effort. I really appreciate it.

I'm know that it's not going as quickly as we all would have liked, but I'm doing what I can here.

It's ok,thanks.

Regards, Dragster

[TjLaZer]

I sent a CSPPC card to DCE by Software Hut.

Mine has been there since May 2001!!

I have sent about 100 emails and called a few times
I keep getting the run around!

I am tired of this!

Anyone want to get a suit together?  More power
with numbers I say.

Tim