CyberStorm sent to DCE for repair

[Framiga]

by tekmage on 2003/8/3 6:55:29

Just an update:

My card is reported to be working and at Vesalia. However they have been sitting there for almos a month now since Vesalia is waiting for 2 additional boards to complete the order for shippment.

So I'm still SOL on my CSPPC card. When I have it running in a machine then this saga will end

Bill "tekmage" Borsari

Sorry, Tekmage can you explain me better?

The CSPPC board that you have sent to DCE for repair, is NOW at Vesalia??? why?

Ciao

-edit- i've just read again you first post here.

You never sent your board to DCE! what BB&RV has to do with your problem?

[lempkee]

greenboy: i hope all 3 serials are in your hands now , thanx...


i sent to palentine (ron?) 2-3 weeks ago, the 2 others ...

cheers

[tekmage]

@Framiga

Here is the story:

I bought my CSPPC from SoftwareHut in 2000 or so.  After the AmiWest in 2002 it broke.  Broke meaning the machine would not boot or would only run for a few minutes when the CSPPC was installed.  

I sent CompuQuick my card who to send it in for repairs to Vesalia in October 2002.  I had not heard anything till 2 months ago.  

bbrv can in to the picture when I emailed them for assistance in getting my card back.

Now I wait for two more boards to be found.

Bill "tekmage" Borsari

[Framiga]

by tekmage on 2003/8/4 2:40:38

@Framiga

Here is the story:

I bought my CSPPC from SoftwareHut in 2000 or so. After the AmiWest in 2002 it broke. Broke meaning the machine would not boot or would only run for a few minutes when the CSPPC was installed.

I sent CompuQuick my card who to send it in for repairs to Vesalia in October 2002. I had not heard anything till 2 months ago.

bbrv can in to the picture when I emailed them for assistance in getting my card back.

Now I wait for two more boards to be found.

Bill "tekmage" Borsari

but, now your boards are still at DCE?

Or, if i understood well, the first one was repaired by DCE and sent back to Vesalia? (thank to BB&RV)

Ciao

[Framiga]

edit

[Kees]

I happen to know that Ron is still on his Holiday and i believe he'll be back thursday.

[Framiga]

Thanks, Kees :-)

Ciao

[Framiga]

edit

[Dragster]

Yeah.... what's happened with this?

Any news Palpatine???

Thanks!!

Dragster

[Framiga]

edit

[Framiga]

Hi all,

Well . . .i'm ansewring to myself!

This is the first step towards the madness :-)

I've just received, good news from Ron Van Herk.

Some of our boards (exept the CSPPC) are already repaired, and will be sent to VirtualWorks (and therefore to his customers) within 3 days.

The CSPPC under warranty, will be replaced in the next few weeks.

When we will receive the repaired items, i'll post here again.

Thanx a lot to Ron Van Herk (Palpatine).

Ciao

[Dragster]

Well, you can consider yourself very lucky. I have not received any email from Ron yet or any information about my board.. the only thing he's said abouit it was when he posted "we found 2 boards from Mexico". I just hope my board can be repaired and sent back. , yeah, "just", hehehe

Cheers

Dragster

[Palpatine]

Hi Daniel,

We're now at the stage where we have located all boards (except for a few which have gone really mysterious ways) and we are looking into getting solutions for each peticular repair issue.

I'm working on my list from the top to the bottom, I have just not reached you yet, it's not a matter of luck :-)

To everybody concerned:
Besides the very obvious warranty claims, I have also found various boards that have a 'questionable' warranty claim with them ;-) Also there are some boards that are broken beyond repair or that require hard to find parts. In  every case I will try to find a suitable solution but please keep in mind; everything is possible except the impossible...

Cheers,
Ron

[Roj]

With all due respect, in the amount of time it's taken to find these boards and match them to an owner, I could've sent mine to France and back for repair four or five times. The amount of time it's taking is bordering on the ridiculous. At least offer to send them back unrepaired and let the owner decide where to go from there. If you had mine, that's certainly what I'd prefer.

"It isn't that I don't trust you Otis... well, I DON'T trust you, Otis. What'd you do?" - Lex Luthor, Superman The Move. :-D

[Palpatine]

Hi Roj,

Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing PLUS the fact that you don't know anything about the situation on-site at DCE PLUS the fact that this is not something I am or can be doing full-time PLUS the fact that we're helping out here for free...  I can imagine you might comment like that. ;-)

Best regards,
Ron

[Roj]

Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing

I'm sure they do. You've done more for them than anyone has in quite a while.

you don't know anything about the situation on-site at DCE

No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.

this is not something I am or can be doing full-time [and] we're helping out here for free

Which is why I made the suggestion I did. The owners of the boards have waited long enough, and once again the "any time now" carrot is dangled before their noses. It's been three months since this thread was started, and two since the list began. I just don't want to see this situation stagnate into another month after month debacle when there are other options available for getting boards fixed. If nothing else, this should help keep you on your toes. ;-)