Hyperion bankrupt?

[Darrin]

@ cpaek72

trust me when I say you want Amigakit to take their time assembling and stress testing your new custom made X1000 to make sure it's 100% when it arrives at your house.  It's a big stress to package it up and send it back across the pond so let them make sure it's right

PM sent.

That's so true.

Wait until you see the way it is packed!  I think a tank could have run over the box without denting the X1000 inside due to all of the padding.  

[amigakit]

@klx300r

It has taken quite a while to assemble his system this week to his bespoke requirements.  He has been refunded now and we will be disassembling his system down next week.

[cpaek72]

Look they gave me my refund and I am not angry. I only want the information to be out there so that no one else makes a purchases without clearly knowing all the facts. They are selling the x1000 system with os4 FE as the main operating system on their website. Let's not be fanboys here and clearly see the situation as it is.
I purchase from Ebay all the time and I know what I'm getting into when I purchase a product with no support, because the seller clearly states that it's been used or is a retro product. But when you purchase a new computer Amiga or not, you expect certain things to be out in the open and Hyperion being bankrupt is a little small detail that just got leaked. Amigakit sounds like they've known for a while from the email they sent me. If it stated on their website that os4 currently has no support from Hyperion then I would have purchased with a sound mind, but no one wants this information to be out there, especially the guys that are creating hardware that rely on os4 to be their main operating system. To say that to buy into Amiga is to let go of all notions of consumer rights is ridiculous. Do you disagree Gizmo?

[klx300r]

@ cpaek72

I don't know your full situation with Amigakit so can't really comment on it. I just want to let you know that my X1000 won't be for sale anytime soon, just like my A1000 & A1200 and I intend to keep the party going  :hammer:

btw, guess you figured out that I'm a glass half full type of guy;)

[cpaek72]

I'm glad KLX300r. I really did want the system and I will consider it if someone picks up the pieces of this os4 debacle. If it's a slight slippage and they figure out to carry on that would be great. I'm not here to bring down the x1000 as I think it's a great system.

[giZmo350]

Look they gave me my refund and I am not angry. I only want the information to be out there so that no one else makes a purchases without clearly knowing all the facts. They are selling the x1000 system with os4 FE as the main operating system on their website. Let's not be fanboys here and clearly see the situation as it is.
I purchase from Ebay all the time and I know what I'm getting into when I purchase a product with no support, because the seller clearly states that it's been used or is a retro product. But when you purchase a new computer Amiga or not, you expect certain things to be out in the open and Hyperion being bankrupt is a little small detail that just got leaked. Amigakit sounds like they've known for a while from the email they sent me. If it stated on their website that os4 currently has no support from Hyperion then I would have purchased with a sound mind, but no one wants this information to be out there, especially the guys that are creating hardware that rely on os4 to be their main operating system. To say that to buy into Amiga is to let go of all notions of consumer rights is ridiculous. Do you disagree Gizmo?

No, I do not disagree with your decision to cancel based on your personal feelings, which is why I said "no disrespect towards your intentions".
 And, as more info comes out on Hyperion, you might change your mind and could always reorder later.

@AmigaKit
Probably won't get an answer to this but, are you still selling the X1000 with the intent of delivering OS4.2 (for free) or in any manner?

[klx300r]

@klx300r

It has taken quite a while to assemble his system this week to his bespoke requirements.  He has been refunded now and we will be disassembling his system down next week.

sorry to hear that as someone who used to work in a 'custom' furniture manufaturer many years ago I can totally relate.  Not knowing all the details involved in this transaction, I can only recommend that you be totally up front with future customers about realistic turn around times.

[klx300r]

I'm glad KLX300r. I really did want the system and I will consider it if someone picks up the pieces of this os4 debacle. If it's a slight slippage and they figure out to carry on that would be great. I'm not here to bring down the x1000 as I think it's a great system.

fair enough Our community has always been helpful to each other through good times and the bad and I'm sure we'll be here for many more years yet as 'they' tried to kill us for good too many times and WE THE COMMUNITY are still here in 2015!!! without US there is no 'Amiga' :hammer:

[amigakit]

@cpaek72

Amigakit sounds like they've known for a while

I am sorry- this is plain wrong, we did not know for a while at all.  We are in close relationship with A-EON projects which are ongoing for benefit of the X1000 system and future systems.

If it stated on their website that os4 currently has no support from Hyperion

The Hyperion Support Forums and all websites are fully operational and are going nowhere.  There is no change to any support mechanisms from us, A-EON or Hyperion.  If there ever was in the future, AmigaKit and A-EON would step in and provide alternative Support mechanisms.

I can only recommend that you be totally up front with future customers about realistic turn around times

It is stated on our website in our shipping guides and when you place an order in Checkout that all built to order computer systems have an assembly time of up to 10 business days.  This is to allow us to configure the system to customers needs and fully quality test it.  In fact to pack and X1000 takes a few hours just in itself as we double box the system and shrink wrap every component to keep it safe in transit.

[cpaek72]

Yes, I did say that I would re-order the system once the facts came out and we knew where this was all going. Trust me, it was all very sensible and polite in the first emails until I started receiving multiple responses as to why I might not want a refund. Never had that happen to me, so that's why it escalated.

[cpaek72]

I apologize if you guys didn't know for a while. Maybe a few days? Even so, it's best to let your buyers know what they are getting.

[Kremlar]

I understand that this is a bad situation for AmigaKit and A-EON, but if I had placed an order for an X1000 with no indication it had been shipped I would be doing my best to cancel as well.  
 
 Curious about the "many hours" it takes to assemble these systems.  Is this an over exaggeration?  It takes about 30 minutes to assemble a PC nowadays.  What is different about an X1000?

[QuikSanz]

@ All,

From AW!

Hyperionmp
   
   Re: Hyperion Entertainment bankrupt?
Posted on 13-Feb-2015 23:42:38       [ #60 ]
Hyperion
Joined: 8-Mar-2003
Posts: 466
From: Unknown
   

@OlafS25

The quote a famous writer: "the news of our demise is greatly exaggerated"

This is the result of an unfortunate administrative mishap by a third party and is in the process of being addressed/cleared up.

This may take a while as everything takes a while in Belgium whilst it comes to administrative and judicial matters.

Those dancing on our grave, sorry guys, no party here

Hyperion Entertainment Directors

[cpaek72]

fair enough Our community has always been helpful to each other through good times and the bad and I'm sure we'll be here for many more years yet as 'they' tried to kill us for good too many times and WE THE COMMUNITY are still here in 2015!!! without US there is no 'Amiga' :hammer:

I have the 500, 1200 and the 2000. I love the Amiga, both original and NG. It's more the community than the hardware. You see a lot of infighting between the two groups, but I'm agnostic to the whole thing and just love what it gave me in the past and I want to give back to it by supporting future hardware as well.

I purchased os4 for classic and will check it out before committing to a full on NG system in the future. Should have listened to the forums earlier when someone actually suggested that.

[amigakit]

@Kremlar

Before a customer purchases an AmigaONE X1000, in Checkout it states that the build will take up to 10 days, so customers know before they buy it won't be simply pulled off a shelf and packed immediately.  Remember that every X1000 is different, assembled bespoke to the customer's order with care.  This is not a low cost budget PC that is quickly thrown together.

The customer in question here opened a Support Ticket within 1 day asking why we had not shipped the X1000, we responded immediately and explained that it would be a week or so before it would be despatched from us.

Our order history pages also provide customers with updated information on the system build.

[cpaek72]

@Kremlar

Before a customer purchases an AmigaONE X1000, in Checkout it states that the build will take up to 10 days, so customers know before they buy it won't be simply pulled off a shelf and packed immediately.  Remember that every X1000 is different, assembled bespoke to the customer's order with care.  This is not a low cost budget PC that is quickly thrown together.

The customer in question here opened a Support Ticket within 1 day asking why we had not shipped the X1000, we responded immediately and explained that it would be a week or so before it would be despatched from us.

Our order history pages also provide customers with updated information on the system build.

Hey Amigakit, that's totally a lie. I asked why the order I place was on pending. I wanted understand your ordering system and was not sure if the order had gone through. When you explained to me how it all worked I was fine with waiting. I did not expect the order to ship through in a single day. Wow, your lack of truth is truly disturbing here. I could post all of our correspondence on this forum for everyone to see, but I would rather not. You should post my address and my credit card info while your at it.