CyberStorm sent to DCE for repair

[TjLaZer]

I sent a CSPPC card to DCE by Software Hut.

Mine has been there since May 2001!!

I have sent about 100 emails and called a few times
I keep getting the run around!

I am tired of this!

Anyone want to get a suit together?  More power
with numbers I say.

Tim

[Kees]

@TjLaZer

If your board is at DCE, i advise you to e-mail Palpatine, he is trying to get all the boards repaired  and reurned to their owners.

And it looks like he is doing a good job.   :-)

[Cyberus]

####ing hell! is this thread still going?
seriously though, I hope you get your boards back people. It just ain't fair for a company to take your possesions when you have sent them in good faith...

[Framiga]

by Cyberus on 2003/9/6 1:27:30

####ing hell! is this thread still going?
seriously though, I hope you get your boards back people. It just ain't fair for a company to take your possesions when you have sent them in good faith...

I apologize (me and VirtualWorks) with all "not-involved" people for this long thread about DCE-Genesi problem.

Try to understand that only Virtualworks (with theyr 10 boards still under repairings at DCE) has more than 6000,00 EUR (end user price) of items at DCE from more than 2 years.

All that, is the last chanche, before running up a lawsuit.

Thanks to all (and to AmigaOrg owners) for the patience.

Regards

[Cyberus]

Sorry, I wasn't complaining, that comment was meant to be taken with a pinch of salt. I was just surprised that the saga was still continuing...

Cheers

[Doobrey]

 I`d like to know what took DCE so long to pull their finger out. Did they honestly just forget about all these boards, or was it that they couldn`t be bothered to fix them (seeing as repairing under warranty costs them money, rather than making them money) ?

  What`s to say the same thing won`t happen with any Pegasos`s (or is it Pegosii ?) sent for repair ?
 
 

[Golem!dk]

What`s to say the same thing won`t happen with any Pegasos`s (or is it Pegosii ?) sent for repair ?

Genesi/bPlan are responsible for Pegasos repairs, not DCE.

[Palpatine]

@TjLaZeR:
Did you send me your details before?
I know about the boards from Software Hut, but there is an additional issue with those. Please email me on rvanherk@nl.genesi.lu.

[Palpatine]

@Doobrey:
Pegasos is an entirely different issue. The repairs in question in this thread concern repairs sent to DCE in the past that are now finally being handled and fixed, where possible. The only connection with this and Genesi is that Genesi, me in this case, are helping to solve the issues as a courtesy.

Regarding Pegasos(2) repairs, that is Genesi's responsibility. The fact that DCE is subcontractor in this case, is not relevant.

Cheers,
Ron

[Doobrey]

@ Palpatine
 Yeah, I know Genesi are doing this when they didnt have to and I bet everyone whose card is found is very thankfull to you.

 I didn`t mean for my original post to sound like a cheap attack on Genesi either. It`s just that this whole DCE mess should not have happened, and I was worried that a similar thing could happen again.

[Palpatine]

@Doobrey:
Ok mate, no offense taken ;-)
I just want it to be clear that Genesi is not DCE. Besides, concerning DCE this kind of thing will not happen with them again.

Cheers,
Ron

[Orjan]

Hmm... It would seem I´m one of the "lucky" guys around the world.. About a year ago I bought a CSMkIII from Vesalia.de. It was DOA, and after I sent it back to Vesalia, it took about 6 months to get it back, although I got it back from Vesalia, not from DCE, as someone implied earlier in the thread...

I was irritated because it took so long to get it back, but after reading a lot of posts, I guess I can consider myself lucky...  :-)

[Acill]

Hey all, I just wanted to post about some news I got the other day from Ron. I asked about the warrenty boards and the production has started. The bottom of the boards are done. They are just waiting for the few remaining parts to come in to complete the top side of the boards. With Luck we will have our new and working boards by Christmas. At least I hope so!!

[NeRP]

By now I'd be very surprised if you ever got anything back.

Not only that, but this "compensation" is probably just a cheap attempt at trying to sell you something.

Makes me wonder what happens when a Pegasos board fails.  All well.  Just send it back to DCE, I guess.  :-)

[Dragster]

I'm still waiting to see what's the "compensation". yeah, you will know next week...Ron said, that was about 3 weeks or more ago...

Drg

[Acill]

Yea, well as I see it, since I've waited over two years to even get this far I might as well hope that I'll see a working CSPPC board home waiting for me when I get back in the US late next month. I just hope I will see it.