I had emailed them SEVERAL times in the past years and got varying results, but the common theme was WEEKS before I got a reply (If I even did get one) So I was using this knowledge when I posted this. If I was a new customer I obviously would of waited 2-5 days first as I know people are busy, have lifes, family etc. I am not a moron. I know the time difference, I use to live in Greece. BUT with that said, as I posted, I knew how they are so I thought I would ask the question here. Not my fault Vesalia is all sensative and defensive about this, they need to improve their customer service. The way I, and clearly most American users, see it Vesalia needs to improve their customer service relations dept. LOL I guess we are used to better customer service over here in this part of the world. Living in Greece I got great friendly service, so I don't know what their deal is. Maybe a bad day, But I did email them twice in my defense and, NO SURPRISE here, no responses so far.