Buying a A1200 from Vesalia

[MarkAshley]

Framiga wrote:
@MarkAshley

a little bit exagerated now! come on . . .

You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.

So you're saying as long as I don't ask the company any questions after placing my order everything will be ok, but if I need to ask them something then they will cancel my order? Amazing service!

Framiga wrote:
What do you pretend from a little one/two men Company! always better that to purchase it on EBay.

I have had better service from private sellers on eBay. And from what I can tell Amigakit is not a large company but they manage to maintain reasonable standards of customer service. Sorry if I sound argumentative but I stand by what I said - there is no excuse for treating customers this way.

[Framiga]

you have to pray, thet they still exists.

About AmigaKit i fully agree. Great service.

About EBay . . . no comment

EDIT- do you know, where some AmigaClassic resellers, purchase theyr items? (sometimes)

From them ;-)

[MarkAshley]

Framiga wrote:
EDIT- do you know, where some AmigaClassic resellers, purchase theyr items? (sometimes)

From them ;-)

I don't care where the resellers get their stock. As long as it arrives promptly and is in working condition, the reseller's supplier is not my concern.

I don't want to argue about this. Clearly we have differing opinions of what is acceptable customer service from these people. I expect no less of retailers selling Amiga equipment than I do of any other retailer. If others are prepared to accept emails like the one Vesalia sent and let them off because "the Amiga market is tough", then that's fine, but I'm not.

[Framiga]

ok man! take it easy . . . no need to argue for Vesalia!

Don't purchase anything from them. Its not mandatory!

Although me and some others, have had "bad" experiences with Vesalia, there are lot others who not.

And i usually, respect other decisions.

[keropi]

I ordered two brand new a1200/a600 replacement keyboards, and they arrived in great shape to me (after all, they were brand new) So, I have no complain, and I would gladly buy again from vesalia...

[MarkAshley]

Fair enough. I just think Amiga resellers should make an extra effort to make their customer service better than the rest, to prove their worth in the marketplace.

[nex4060]

I bought a scandoubler from Vesalia, it took some time before it reached denmark but that's not their fault.
They were very fast to process my order and responded very well to my emails when i asked when it would arrive. And they seemed genuin concerned about when I would get the item I bought.

So I would buy from Vesalia again.

[TheMagicM]

Tj: I wouldnt give any company like that a second chance.  There are other companies out there that will gladly take your money and send you your A1200.

[Plaz]

I didn't see a complaint. I saw a potential customer asking questions and then making reference to his own feelings as to waiting anxiously for some thing he really wanted.  Obviously Vesalia read it differently, but then responded horribly.

I emailed them but I know how long it will take to get an answer. Sad really.

Sorry, we will not process your order.

Ridiculous. As if that response is going to improve there relationship on Amiga.org. I buy classic amiga HW a few times a year. I will be bypassing this vendor in the future unless they dramatically improve their customer care. If they don't, I wish them well in the PC market.

Plaz
(Probably also now found on the 'black list')

[Cyberus]

I am only doing my advocatus diaboli act here, but...

Perhaps they were peeved that within 24 hours of placing your order, you were already complaining on Amiga.org? If I was a retailer, I wouldn't want my name dragged through the mud on an Amiga forum, seemingly unjustly...

Just my thr'pence

edit: To further add to this, I vaguely remember someone started complaining on here about Amigakit. It was sorted it out very satisfactorily and amicably and was just a misunderstanding or something. I remember that in that case I thought it was a little bit out of order to start airing grievances before the company had an opportunity to do something about it. It's someone trying to run a business and earn a crust at the end of the day...

[x56h34]

@Cyberus:

You just don't want to be black-listed. ;-)

[Cyberus]

:lol:

I don't think I'll be spending any more money on Amigas!!!

[Tomas]

Maybe they just had a bad day  :crazy:

But seriousely... There seems to be both good and bad experiences for this company, which i would guess is the same with most...

[Colin_Camper]

This is an hilarious thread!

This 'Handbags at Dawn' stuff reminds me why I still hang around in the Amiga community.

While, their [Versalia] response to your thread was a little short of professional they do have a point about you moaning before they have even got out of bed!  :lol:

I think both sides owe each other an apology. I can't see it happening tho' - Amiga dealers do seem to be getting more and more grumpy (Check out Eyetech's last utterances to their beloved customers on Amigaworld :-x ).

[x56h34]

You want US keyboard? 60 EUR!
What!?
No Amiga for you! Come back, one year!

[AmiDude]

@56h34

 :lol:  :lol:  :lol:

It's the soup-nazi from Seinfeld!
A good comparison...
 :-D