Buying a A1200 from Vesalia

[TjLaZer]

Well if they do this to every person that "asks a question" they will not have many customers will they?  Glad to deal with dealers like Software Hut, they are simply awesome.

[m1screant]

I dont like to go against the grain here but this is just my experiance.

I have recently ordered a couple of games from Vesalia and one didnt come with a serial number (Shogo). they really did work hard at getting my code fom titan and after a couple of weeks managed it. Titan were at fault totally. They never put codes in any of the games shipped to Vesalia.

I must say that they were extremely helpful and responded to my  frustrated emails two or three times a day very politely.

Anyway, just my experiance.

[roguebeck]

Wow, that doens't sound like a good business model at all. I guess I'll be ordering my Amiga1200 from someplace else too.

Guess they shouldn't cruise this forum looking for reasons to cancel orders. BLAH!

[AmiDude]

I've also got bad experiences with Vesalia. :-(
Once I ordered an A1200, and they send me one with
only 2 rubber feet on the bottom. The 3th was laying
around in the carton box, and the 4th was completely vanished!
There were also a few scratches on top of the case,
and the keyboard layout was not the one I've asked for.
And when I turned on the power supply, which was also
delivered with the A1200, it smelled like burning
rubber!
I ordered also a floppy-drive for the A600 and it was
dead when it arrived...No sign of live...I asked
Vesalia for a refund..."No, can't do, no money back!"
I never do business with Vesalia again...

 :madashell:

[amiga4001]

Well I did several purchases at vesalia.
Never no problems of any kind.
Paypal transfers,bank transfers all went ok.
They where quick with sending my orders  and responding to e-mails.
Also the shipment was fast and the packaging was 100%.
Nothing but positive here.
Hope they will sell the amigaone boards or the troika boards soon as I will order one from them.

[AmiDude]

@amiga4001

Are you that Vesalia guy?
  :inquisitive:

[Doppie1200]

AmiDude wrote:
Once I ordered an A1200, and they send me one with
only 2 rubber feet on the bottom. The 3th was laying
around in the carton box, and the 4th was completely vanished!
...
and the keyboard layout was not the one I've asked for.
 :madashell:

This happened to me aswell. I couldn't care about the rubber legs since I could replace them myself. But I did ask them about the keyboard layout. They didn't respond to my email with email but with a nice set of correct keys so I could turn my keyboard in the one I ordered. And that is how I like to see it. No email but actions.

So I have no problems with vesalia. But you should be able to find my posts that tell the tale in more detail somewhere in the amiga.org archive.

[Skyrunner]

I've ordered quite a few things over the years and have had no real problems with them. Sometimes the delivery was not exactly speedy and once the A1200's keycaps were not exactly correct (UK intead of US layout) but in most cases they've been pretty OK.
Still they tend to be way better than most Amiga dealers in Greece ever were, so...

[AmiDude]

Doppie1200 wrote:

This happened to me aswell.

So the guy at Vesalia didn't learn from his first mistake...
I guess it's a real amateur then...

[TjLaZer]

Well I would still like to "give them a chance" and order a NTSC A1200 from them but if they are going to be like this then no "skin off my back".  It does not look too good for us American customers to be treated like that. That is what is "Sad really!"  I never said anything bad about Vesalia.  All I said was that they don't usually respond to emails in a quick manner.  Which is the truth from what I gather and from personal experience!  Maybe they need to use better translation software if they think I said something bad about them!

[KThunder]

any computer shop online or otherwise that still sells amiga stuff deserves a chance. if they consider this a fringe market and not worth very much to them they might not have much patience. or course that doesnt give the right to walk on anyone.

[x56h34]

I understand Vesalia for not taking general criticism well, as dealing with Amiga hardware nowadays is a very unrewarding job due to low profits, etc., but going too far is going too far in this case at least, IMHO.

[AmigaMance]

Well it seems they cancelled my order as I was too impatient and asked here first!

omg, you are scaring me! I made an order from them, 2 days ago for the first time..
 Oh well, i didn't ask here first :lol:

[MarkAshley]

Vesalia wrote:
Sorry, we will not process your order. You placed it in the middle of the night (we live in Europe, remember?) and even before a new business day has begun, you already complain on amiga.org we wouldn't respond on time?

To put it in your words: sad really.

:-o  :-o  :-o  :-o  :-o

That is unbelievable. I have been away from the Amiga for a few years so have never heard of this "Vesalia", but if this is their attitude then they have already lost any potential business from me. I don't care how tough the Amiga hard/software market is, there is no excuse for speaking to your customers in this way, and as for cancelling orders because you take a valid complaint personally.....  :madashell:

They should take a leaf out of Amigakit's book. Their service is fantastic and Matthew is extremely helpful should things go wrong. He stayed up til 10pm helping me with my Blizzard 1240, and when it turned out the card was faulty he replaced it very rapidly and even sent me 128Mb RAM as compensation for the inconvenience!

Vesalia are clearly a load of {bleep}s!

-- EDIT
Damn, I got censored  :lol:

[Framiga]

@MarkAshley

a little bit exagerated now! come on . . .

You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.

What do you pretend from a little one/two men Company! always better that to purchase it on EBay.

[MarkAshley]

Framiga wrote:
@MarkAshley

a little bit exagerated now! come on . . .

You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.

So you're saying as long as I don't ask the company any questions after placing my order everything will be ok, but if I need to ask them something then they will cancel my order? Amazing service!

Framiga wrote:
What do you pretend from a little one/two men Company! always better that to purchase it on EBay.

I have had better service from private sellers on eBay. And from what I can tell Amigakit is not a large company but they manage to maintain reasonable standards of customer service. Sorry if I sound argumentative but I stand by what I said - there is no excuse for treating customers this way.