that_punk_guy wrote:
The business should be paying the employees enough to ensure that they don't need the tips.
Why would they want to do that? They'd have to increase prices *acrossed the board* by almost 20%, and on top of that, it moves profit from the worker to the business. You'd ruin these peoples jobs, turning them into simple labor jobs that nobody wants.
As it is, the waitstaff generally make more than the restuarant itself does. Why screw that up?
That way the tips actually are a reward for good service. The restaurant (or whatever) owners shouldn't interfere with tipping at all.
The tips are a reward for good service, *SERVICE* mind you, these customers didn't have a problem with the service, they had a problem with the food. yet they paid for the food, and took it out on the worker who performed the service.
The restaurant normally doesn't interfere with tips. It's the IRS who's stepped in with funny rules about tips, and minimum tips for large orders, because they got it in their head more tips would be reported on taxes if large orders had minimum gratuities.
I don't have any sympathy for these people. They monopolosed this poor workers time, had no problem whatsoever with the service, had no problem whatsoever with paying for the food they didn't like, but decided they'd make sure the worker didn't benefit from his labor. Screw them. If you don't like the food, complain to the manager and ask for a refund, don't take it out on the people waiting on you and make them work for free.
And if these people just don't like paying waitstaff, there's plenty of counter & carry/caffeteria type restaurants available where you don't walk in knowing there's going to be a guy expecting to be paid for serving you so he can feed his family.