Bad news, Amiga 600 turbo board of Individual Computers delayed

[BR]

Ian-uk wrote:
I had an email from Jens saying
"I have shelved the project until I have the will to work for an Amiga community that currently only gets on my nerves. I will add your eMail to the list when I make one.
ciao,
--
Jens Schönfeld"
doesn't sound good

Maybe if he didn't offer to ship warantee covered parts,
then retract the offer without any reason or explanation
a community that is purchasing his products wouldn't get
on his nerve's. Anybody want a broken X-SurfII? I guess
I'm never going to see the mach chip he said he'd send
me 15 months ago.
Bob Reising

[BR]

Argus wrote:
So, you can't say he's not working on Amiga stuff right now. And Individual Computers DOES honor its warranties (same can't be said of even non-Amiga companies).

I wish this was true. And I've had less trouble getting
warantee coverage with non-Amiga company's. Telling someone
you are sending their warantee covered mach chip and not
sending it after 15 months is not honoring a warantee.
Bob Reising

[BR]

amigan24 wrote:
any word?

Nope. 16 months and still waiting for the mach chip Jens
said he'd send me. In my experience people use the
"silent treatment" tactic when they are doing something
they wouldn't appreciate being done to them and they cant justify treating you this way.
Bob Reising

[BR]

amigadave wrote:
Maybe you need to contact him again with a gentle prod, instead of bringing any disappoint on your part to a public forum (I know you were just answering a question asked).
Just a suggestion.

I've tried the gentle prodding, being patient, AmigaKit
even got involved and Matthew got nothing but the runaround
for several months. It wouldn't be in a public forum if
I didn't feel it's the only forum left. If mentioning it
here helps prevent it from happening to anyone else then
at least that much good will come out of it.
Bob Reising

[BR]

amigadave wrote:
@redrumloa,

A voice of reason in the wild.
@BR,
Sorry to hear you are so frustrated, no one likes the silent treatment, but airing your frustration here isn't going to help you and will likely not hurt Jens sales volume of any of his and/or Individual Computers either.

I didn't air my frustrations here thinking that doing so would help me. I'm hoping it will help others. Forewarned is forearmed.

But, go ahead, vent if it makes you feel any better.  It appears you may have reason and right to do so.

Thank you. If we don't speak up when this kind of thing happens there is nothing to discourage business's from
treating customers any way they want, any time they want.
Bob Reising

[BR]

TheMagicM wrote:
ooooh so if I have 2 negative feedback on my ebay acct its ok to talk sh** to me but if Jens is 16 months late honoring a warranty,  its ok?
Heck no, post up BR.  Jens is nobody special and neither is any Amiga company.  He thinks HE'S frustrated??? Shi* we've been frustrated for YEARS, hop on the frustration ship Jens, we're all pissed off!
-Alex

Thank you. I'm sorry to hear you got hassled for 2 negative
feedbacks on eBay. I've read posts here about the flaws in
Ebay's feedback system so this is one place you should get
the benefit of the doubt. And I agree with you when you
say no Amiga company is special. Being a company shouldn't
mean your exempt from treating people right.
Bob Reising

[BR]

redrumloa wrote:

Please PM me with the details of what happened, maybe I can help.

I purchased the XSurf through Amigakit and thats why he got involved. I can email you but if Matthew couldn't get anywhere
I doubt I'd be doing anything but wasting your time. I
appreciate your concern and being willing to try to help.
I haven't done or said anything in the past 16 months I
wouldn't be willing to mention publicly but if you'd rather
I send private mail thats what I'll do. Thanks.
Bob Reising

[BR]

Schoenfeld wrote:
Bob,
the reason why Matthew from AmigaKit got nowhere is that I've sent two MACH chips already, but you keep on claiming you never got them. I don't care about the price of the chips, but I do care about the postage and my time.

Matthew told me you said you sent 3. I dont understand why
you'd send any without at least sending an email letting me know 1 was on it's way. I also care about your postage and your time, this is why I haven't sent mail every other day
bugging you about this. I haven't received any and I'm
not sure how this is possible. I can imagine 1 getting lost along the way, maybe 2, but 3? Shouldn't you be requesting
some kind of trace on your outgoing mail so you can find out
whats happening to it? I cant put a trace on mail I dont know is coming.

Quit whining, you've got enough support. True, the first shipment too a while, but I'm a *bit* pissed off when someone causes more cost AND still claims that I do bad support. If you want to know where your chips are, ask your postman. I can't do more than ship them.
Jens

If email in December of 2006 stating your sending a Mach chip that never gets sent is "enough support" I've got more to be pissed off about then you do and have every right to
"whine". Ask my postman? You haven't responded to any email
I've sent since Dec. of 2006 and apparently didn't think it was necessary that I know these chips were being sent.
What do I ask him? Why he's keeping Mach chips he has no use
for? It's odd that this is the only mail from overseas that
never made it to me considering how many overseas transactions I've been involved with. I have an idea, try
putting one in a box, then put my mailing address on the
box, then really send it. I have no reason to make ficticious claims that I haven't gotten a chip, or to cause problems for you. I've posted about it because I'm living
it and have been ignored for over a year and I don't
know what else to do. If your really concerned about your
time and cost find out whats going on from your end. It's
what you's expect from me if I were sending you something
and it wasn't getting through. Thank you.
Bob Reising

[BR]

Terse wrote:
You read the post wrong  He gave two negatives in revenge after he decided to sell an item he'd sold on eBay to someone else.

Sorry about that, and thanks for pointing this out. At least the part of my response that mentions eBays flawed rating system still apply's. Whether you give or get 2 you should still get the benefit of the doubt.
Bob Reising

[BR]

Schoenfeld wrote:
Bob,
support. If you want to know where your chips are, ask your postman. I can't do more than ship them.
Jens

For future referance, I just spoke with my postman. I was told that if the sender doesn't notify the recipient they are sending something, provide a tracking number, or send the something via registered mail, the only way they can trace or find out what happened to the something being sent is for
the sender to initiate a search or trace.
Bob Reising

[BR]

TheMagicM wrote:
BR:
I bought a Xsurf II on ebay for $44 w/o shipping.  Now that I've seen the support I'll be getting I do not want it.  you can have it for $40 shipped (if you're in the USA).

Thank you! Yes, I'm in the USA if Illinois counts. >
I'll send you email.
Bob Reising

[BR]

SteveSMS wrote:
>I can safely say that i'm very happy about Jens' products >and support.

I think this is wonderfull and wish I could say the same
thing.

>BR, you're a {bleep}ing whiner.

Your welcome.

>If Jens says he sent you a chip, he sent you a {bleep}ing >chip. No doubt about that.
>He's one of the most honest persons i have ever met.

Again, I think it's wonderfull you've received the kind
of treatment that makes you feel this way. Unfortunately
what you do or don't doubt has no influence on how I've
been treated.

>In my eyes you're just trolling, and not helping the Amiga >community either by trying to smudge the reputation of one >of the few Amiga hardware developers still out there.
>Just my 2 cents.
>Oh, btw. Don't like my comment? Too bad, live with it.
>I know i'm right.

Waiting over a year for someone to do the right thing,
giving up and mentioning it so others can avoid this kind
of problem isn't trolling or smudging. And how many developers there are has nothing to do with it either.
And while your busy knowing your right I'm still waiting
for him to keep his word. Regardless of how you feel I
can honestly say I hope no one ever does this to you.
I think thats what you call community.
Bob Reising

[BR]

redrumloa wrote:
There is the problem with mailing items internationally. Unless you pay a premium, you don't get any sort of tracking ability. Putting a trace on un-registered mail that has no tracking ability is a complete and total waste of time. This is why I typically only use USPS Express mail when selling to people outside the USA. Even for the smallest items it will cost the buyer $30+ but I would have no recourse otherwise if the recipient claims non-delivery.

I wasn't notified that any of these 2 or 3 or however many
chips, were being sent. Otherwise I would've waited a few weeks and sent email saying they hadn't arrived instead of waiting a few weeks and sending email asking when 1 was being sent, over and over and over again. It doesn't make sense. I might send someone mail in my state without telling them to expect mail, but I'd never send mail overseas without also notifying the recipient, and I'm sure you
wouldn't either.
Bob Reising

[BR]

icbrkr wrote:
I don't have a problem at all supporting the few companies that are making products for older machines  As an owner of a stupid amount of Individual Computer products (C-One, Xsurf, Retro Replay, MMC64, etc), I was disappointed that the one issue I had wasn't resolved and it definitely makes me think twice about putting any more money towards new products since there seems to be so many neat things coming out in the future.

You put it very well. Just because only a few people have
problems doesn't mean the problems didn't occur and it
does make you wonder about future purchases. If the guy
walked on water or turned bread into wine I could see people
being shocked by complaints.
Bob Reising

[BR]

Computolio wrote:

>    Hmm. And there's been no comment by Jens on the whole >issue? None whatsoever?

Yes, he has commented. Read through the mess again and
you'll see them.

    It is strange because he usually is a fairly trustworthy individual. Maybe BR pissed him off royally in some way? Either way, this is getting out of hand.

Even if I have it doesn't matter. A warantee is a warantee.
Unless he's telling his distributors like AmigaKit "Do
not sell my products to people I'm mad at, or people I
dont like" he should be prepared to provide support.
Bob Reising