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Author Topic: Issue with my Amigakit Order  (Read 119985 times)

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Offline F0LLETT

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Re: Issue with my Amigakit Order
« on: April 07, 2026, 09:42:20 AM »
They just told you in plain writing. Their priority is to take money from customers to develop their product, not actually delivering products to customers.

That has to be one of the craziest comments I have ever seen online.
I would love to see a company actually ever say anything like that.
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline F0LLETT

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Re: Issue with my Amigakit Order
« Reply #1 on: April 07, 2026, 05:28:56 PM »
I think it is quite sad that these UK web-shops do not communicate better. I am also waiting for a Pistorm order from Amigakit placed on the 9th of February.
Several attempts to email the store on both sales and support but maybe i am considered spam to them who knows.
Is this English culture to shaft your customers ? All i need is dialog i am a very patient man. Hopefully it will be resolved in due time i do remember amigakit being my favorite store now it is not   

Or it could just be your email was never received. PM me your order number.
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline F0LLETT

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Re: Issue with my Amigakit Order
« Reply #2 on: April 10, 2026, 09:04:04 AM »
Not to hijack the thread, but can I chime in for an order placed last April?

Why post, just PM me.
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline F0LLETT

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Re: Issue with my Amigakit Order
« Reply #3 on: April 17, 2026, 12:01:06 PM »
It’s obviously very frustrating, especially considering the amount of work that has gone into designing and building this board — I can clearly see that on my side as well. So it’s a frustrating situation for both of us.

Beyond frustrated. :(
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline F0LLETT

  • Amigakit / A-EON Support / PSPUAE DEV
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Re: Issue with my Amigakit Order
« Reply #4 on: May 19, 2026, 11:06:24 AM »
Hello,

Unfortunately, I have not received any further communication or proposed solution regarding my damaged A1200NG since the photos were finally downloaded.

I have tried to remain patient and cooperative throughout the process and allowed ample time for the matter to be resolved amicably.

However, as a customer, I also have rights regarding goods received damaged during delivery.

As no concrete resolution has been proposed, I now consider the discussion/amicable phase closed and will proceed through formal legal channels.

A formal notice letter was sent this morning.

I will provide a final update once the matter is resolved.

You could have just Pm'ed me. I would try to find out whats going on.
As I have with everyone else who p'ed me. I have always tried to help as best I can to resolve issues.
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 
The following users thanked this post: Boing-ball

Offline F0LLETT

  • Amigakit / A-EON Support / PSPUAE DEV
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Re: Issue with my Amigakit Order
« Reply #5 on: May 20, 2026, 12:35:53 PM »
@Ingstein

I'd spread the work around to whoever responds to communication and shows they have the spare capacity or enthusiasm to help. I'm trying Retro32 this time for a repair.

Guessing thats a dig at us. However, we are not a1200.net (they also do not do repairs) and this thread has nothing to do with repairs.
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline F0LLETT

  • Amigakit / A-EON Support / PSPUAE DEV
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  • Join Date: Aug 2007
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    • Ultimate Amiga
Re: Issue with my Amigakit Order
« Reply #6 on: May 28, 2026, 01:33:33 PM »
That is a really good question, how long does it take to make a board?
How many components?
Each has to be placed on the board...
Yes, it is manual labor, however, "many hours?"

Agreed, I am not a professional, I have done boards before, it was zip, zap, done.
Roll out some flux and bake, boom!
Each board takes, how long?

From the customer's point of view, some insigt would be nice.
Unknown to us is the hard labor behind all the work you do.
Let's say, 2 hours to make a board, well, that's 8 boards per worker a day.
Lastly, do you have the proper equipment to make these boards?

Originally I thought, a few hours, the most.
For the record, I am not a pro.

So in the end, how labor intense is this?
How are you testing the the boards, x-ray?
In any case, it is not an easy job.
Truth be told, I just don't know enough about it.

You do know your rehashing what I basically said. Its still the chicken the egg situation. If we re making 8 boards a day as you say.
Who is making GS's, Store orders, answering emails, answering phone calls, etc etc.

Im the only technical person here, I do all the soldering, smd etc etc work. I do not have a team of 5 or more to shoulder the load.
Yet Amazon service is expected. I also see ArmChair soldering, spare time traders, constantly taking a pop. Easy when all you do is supply 1 or 2 products to others. Hell if that was case, be no problem.

I ordered an A1200NG board September 2025. My order is still not processed. I wrote several times to support now. Last time a few days ago  I never received a response.

Sad to see that other people, who order way later have received their boards in the meantime. It is overall a very frustrating experience. And, I do understand that there is a waiting time. But this is 9 months now without a response.

Pm me your order number. So I can look into it.
« Last Edit: May 28, 2026, 01:39:23 PM by F0LLETT »
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 
The following users thanked this post: Boing-ball