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AuthorTopic: Amigakit or Pendingkit?  (Read 555 times)

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Offline Mr_Byte

Amigakit or Pendingkit?
« on: February 12, 2020, 12:54:40 PM »
Hi
I have experienced and have seen a growing trend the last year/months with people complaning on facebook and forums about very long pending status (several weeks) with item that are marked "in stock". I see people getting tired of waiting and want to cancel their orders, but never gets any answer (but gets a answer right after the items finlly gets sent).

I just wondering: Are all the items "in stock" really 100% in stock? if else you guys needs to hire some help to shipt all the items
Pegasos2 G4 1Ghz, 1GB ram, Radeon 9200 256mb
 

Offline amigakit

Re: Amigakit or Pendingkit?
« Reply #1 on: February 12, 2020, 01:40:57 PM »
We ship hundreds of orders every week worldwide and have been privileged to serve the Amiga community for over sixteen years as a full time business. 

The vast majority of orders leave within a day or two of the orders being placed.  We manufacture and assemble many of our products in house- you cannot source 35 year old retro products off the shelf.  We have over a thousand different product lines to make available a comprehensive range of quality products to the community at reasonable prices.

We would love to grow our team here, however since 2015 there have been many hobbyist resellers who pop up, offer a limited amount of lower quality products, then disappear.  This cycle has continued for some years and it means that for us it is not economically viable to add more full time team members given the size of the market place.

Apart from our retail business, we additionally manage this website among others.  We attend shows around the world, meeting our customers face to face.  We have been busy involved in developing our software such as AK-Datatypes, EasyNet, EasyADF and AmigaSYS.

I hope this helps give you a glimpse of our day to day work.
www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 
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Offline walkero

Re: Amigakit or Pendingkit?
« Reply #2 on: February 12, 2020, 02:07:05 PM »
@Mr_Byte
through the years I did a lot of orders, costing hundreds of euros, from AmigaKit, and never had any issue on items quality, packaging and speed of delivery. I am pretty confident and happy when I order from AmigaKit, because I know the high quality of their products and their support.

Offline Mr_Byte

Re: Amigakit or Pendingkit?
« Reply #3 on: February 12, 2020, 02:30:18 PM »
@Mr_Byte
through the years I did a lot of orders, costing hundreds of euros, from AmigaKit, and never had any issue on items quality, packaging and speed of delivery. I am pretty confident and happy when I order from AmigaKit, because I know the high quality of their products and their support.

Me too. I have ordered for 2300 euro since 2009 :) But im sorry to say that for me they have lost their former glory and their service level is declining.
I found many others with the same opinion when researching today.

And their inventory (with quality stuff) is always shrinking. Their main competitor got new exciting stuff everytime i check, they respond to their emails, "in stock" really means" in stock" and will ship in one or two days (and one good rule for every company is to never speak negatively about the competitors).

And i think it is suspicious that many people complain that they overlook cancellation questions (when they have waited many weeks for shipping) but respond right away when the package is shipped. Really convenient.
« Last Edit: February 12, 2020, 02:39:27 PM by Mr_Byte »
Pegasos2 G4 1Ghz, 1GB ram, Radeon 9200 256mb
 

Offline hese7

Re: Amigakit or Pendingkit?
« Reply #4 on: February 12, 2020, 03:14:46 PM »
Me too. I have ordered for 2300 euro since 2009 :) But im sorry to say that for me they have lost their former glory and their service level is declining.
That is certainly true. I ordered some items from them last year (October), waited two months for them to ship the items but nothing happened. The order status just kept saying "being picked". I contacted them via their website asking about the order and got no response. After waiting enough, I opened a case on PayPal and AmigaKit didn't react to that either. After waiting two weeks for their response to the PayPal case, I filed a PayPal claim to which they reacted very quickly and offered some ridiculous 10% refund for the purchase, which I declined. Eventually PayPal returned the money but no thanks to AmigaKit.

AmigaKit, what has happened? Why your service level has dropped so much?
 

Offline amigakit

Re: Amigakit or Pendingkit?
« Reply #5 on: February 12, 2020, 03:54:34 PM »
@hese7

Sorry for the problem.  I investigated and can see that your last order unfortunately contained an item that was out of stock which held it up, but I can see that the 16 previous orders were delivered to you successfully.   

On occasion there maybe hiccups but the bulk of orders go out without problems and we get warm words back from regular customers, especially in person when we attend events.


@hese7 @Mr_Byte

I hope you continue enjoy using Amiga.org and other services we provide to the community (for free).  We are always looking to improve our products and services.
www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline Kremlar

Re: Amigakit or Pendingkit?
« Reply #6 on: February 12, 2020, 04:07:24 PM »
Sometimes it's better to acknowledge a problem and accept criticism rather than constantly defend and make excuses.  This is one of those times.

And passive aggressive comments about a "free forum" are not good business practice.
 

Offline walkero

Re: Amigakit or Pendingkit?
« Reply #7 on: February 12, 2020, 04:42:03 PM »
In my opinion it is easy to criticize others without getting into their shoes. I see @amigakit describing the situation, trying to fulfill every obligation they have. Amiga market is small and people try to do the best they can.

I believe that people tend to hear the negative voices louder than the positive ones. What @amigakit said is that they ship hundreds of orders every week. If in those hundreds of orders they get, there are 1 or 2 delayed, I am pretty sure there is a good reason for that. We don't need to make such a fuzz or create false idea to this forum readers.

I am sorry but I don't see in this thread any constructive criticism.

Offline Kremlar

Re: Amigakit or Pendingkit?
« Reply #8 on: February 12, 2020, 05:01:19 PM »
I have no problem with delays.  I do have a problem with lack of communication and ignoring customers, which seems more and more common.

It only takes a minute and a little respect for another person's hard earned money to send a reply.
 

Offline amigakit

Re: Amigakit or Pendingkit?
« Reply #9 on: February 12, 2020, 05:17:09 PM »
@Kremlar

We agree with that of course and make best efforts to keep our customers informed.

In the interests of balance, I trust you received both timely and good service from us every time you placed an order? 
www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline outlawal2

Re: Amigakit or Pendingkit?
« Reply #10 on: February 12, 2020, 05:35:16 PM »
In the interests of balance i can say that I have used Amigakit for many years and have always been happy with the products and the service.
 :)


Offline Kremlar

Re: Amigakit or Pendingkit?
« Reply #11 on: February 13, 2020, 03:03:08 AM »
@Kremlar

We agree with that of course and make best efforts to keep our customers informed.

In the interests of balance, I trust you received both timely and good service from us every time you placed an order? 

I believe I have made a couple of purchases from AmigaKit and had no issues.
 

Offline Pyromania

Re: Amigakit or Pendingkit?
« Reply #12 on: February 14, 2020, 11:50:27 AM »
I've ordered many items over many years from AmigaKit and always got everything I ordered and outstanding service. Great company in my book.