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Author Topic: Hyperion account...deleted?  (Read 2968 times)

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Offline kreciuTopic starter

Hyperion account...deleted?
« on: September 12, 2017, 12:01:22 AM »
Hi! I have a problem, I set up my new Hyperion account and registered my AmigaOS4.1 copy (about year ago). I reinstalled my AmigaOS4.1 and I tried to log in and I couldn't, so I went to website and I also could not log in. I have my user and password saved. It doesn't exist anymore on Hyperion website(?!). I tried to create "new" account, the same user, and email and... I was able to create it (?!)... but I did not get confirmation (account activation) email.

How can I contact Hyperion Support?! There is no support email on their website and I can't post on forum.

Any ideas and help appreciated! Such a stupid issue...
« Last Edit: September 13, 2017, 03:46:32 AM by kreciu »
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Offline eliyahu

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Re: Hyperion account...deleted?
« Reply #1 on: September 12, 2017, 12:27:26 AM »
@kreciu

try sending a PM to @ssolie or @Cyborg here on amiga.org as they both have accounts here. good luck! :)

-- eliyahu
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Offline kreciuTopic starter

Re: Hyperion account...deleted?
« Reply #2 on: September 12, 2017, 02:37:24 PM »
Quote from: eliyahu;830570
@kreciu

try sending a PM to @ssolie or @Cyborg here on amiga.org as they both have accounts here. good luck! :)

-- eliyahu


OK. I will try. They should have support email listed on website, just in case like mine.
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Offline Acill

Re: Hyperion account...deleted?
« Reply #3 on: September 12, 2017, 03:07:30 PM »
Quote from: kreciu;830585
OK. I will try. They should have support email listed on website, just in case like mine.


Good luck! I have had the same issue with my forum login for over a year now. I have yet to get a single reply back on the issue.
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Offline eliyahu

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Re: Hyperion account...deleted?
« Reply #4 on: September 12, 2017, 03:11:46 PM »
Quote from: Acill;830586
Good luck! I have had the same issue with my forum login for over a year now. I have yet to get a single reply back on the issue.

hmmm. something wrong here! i'll send an email to some folks and see if we can get some traction on this.

-- eliyahu
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Offline kreciuTopic starter

Re: Hyperion account...deleted?
« Reply #5 on: September 12, 2017, 05:03:14 PM »
Quote from: eliyahu;830587
hmmm. something wrong here! i'll send an email to some folks and see if we can get some traction on this.

-- eliyahu


I have AmigaOS4.1 (registered!) that I can't use. Fantastic.
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Offline odin

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Re: Hyperion account...deleted?
« Reply #6 on: September 12, 2017, 06:46:04 PM »
Wait, what? OS4.1 needs to authenticate with an online account?
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Offline kreciuTopic starter

Re: Hyperion account...deleted?
« Reply #7 on: September 12, 2017, 07:08:35 PM »
Quote from: odin;830590
Wait, what? OS4.1 needs to authenticate with an online account?

When I want to run AmiUpdate yes, it will ask for my Hyperion Account. Now, I can't run it. I feel like MS is not going to activate my WinXP (or something else) anymore ;).
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Offline utri007

Re: Hyperion account...deleted?
« Reply #8 on: September 12, 2017, 08:17:52 PM »
Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.
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Offline Acill

Re: Hyperion account...deleted?
« Reply #9 on: September 12, 2017, 08:20:54 PM »
Quote from: utri007;830592
Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.


They are not the same. I can log into my Hyperion site account but not the forum site.
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Offline kreciuTopic starter

Re: Hyperion account...deleted?
« Reply #10 on: September 12, 2017, 09:05:42 PM »
Quote from: utri007;830592
Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.

OK. That was helpful, I created new account to use forum. At least I can ask about my "other" account.
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Offline utri007

Re: Hyperion account...deleted?
« Reply #11 on: September 12, 2017, 09:10:29 PM »
I got my problem solved through Hyperion's support forum. It took some time about 4-7 days. I don't remember excatly.
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ACube Sam 440ep Flex 800mhz, 1gb ram and 240gb hd and OS4.1FE
A1200 Micronic tower, OS3.9, Apollo 060 66mhz, xPert Merlin, Delfina Lite and Micronic Scandy, 500Gb hd, 66mb ram, DVD-burner and WLAN.
A1200 desktop, OS3.9, Blizzard 060 66mhz, 66mb ram, Ide Fix Express with 160Gb HD and WLAN
A500 OS2.1, GVP+HD8 with 4mb ram, 1mb chip ram and 4gb HD
Commodore CDTV KS3.1, 1mb chip, 4mb fast ram and IDE HD
 

Offline Oldsmobile_Mike

Re: Hyperion account...deleted?
« Reply #12 on: September 12, 2017, 09:44:12 PM »
You would think that in 2017 we would have mastered the art of "creating website logins that work", but apparently not.  I'm dealing with a nearly identical issue with Malwarebytes (reputedly one of the best anti-malware packages out there) website right now.  Guess it happens to the best of us!  ;)  *shrug*
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Offline eliyahu

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Re: Hyperion account...deleted?
« Reply #13 on: September 12, 2017, 11:36:36 PM »
@kreciu / @Acill

check your email inboxes. ;)

-- eliyahu
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Offline Acill

Re: Hyperion account...deleted?
« Reply #14 on: September 13, 2017, 12:41:24 AM »
Quote from: eliyahu;830601
@kreciu / @Acill

check your email inboxes. ;)

-- eliyahu

Telling me to log in on the account I can't log in on and deleting the new one I had to create to report that isn't helpful. The captcha is broke for me on all browsers.
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Need Amiga recap or other services in the US? Visit my website at http://www.acill.com and take a look or on facebook at http://facebook.com/acillclassics
 
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