Hello Mike
Apologies for the delay. I will check with our Technician tomorrow morning and ask him to update your ticket with the work he has done.
Quite often recapping a board is not as straight forward as it seems when there is a lot of resultant damage due to the leakage on surrounding tracks, ICs and components. However, look out for his report tomorrow on the ticket system.
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Mike, a quick follow up:
I have been searching our system and unfortunately cannot find any payment or order for the Capacitor Replacement Service. Can you pmail and tell me if you placed the order on a different account ? If you have the order number, I would be most grateful if you can let me know.
At the moment it seems like there is no order or payment, so maybe you mailed us your board without it an order for the service being placed? If this is the case, then it may explain the delay because we work through our system in order of when the customers placed their orders for servicing.
It is difficult for me to ascertain all the facts exactly because as I write, it is Sunday morning and I am not in the office.
After the weekend we can investigate further.
