I both wrote and tried calling several Amiga companies a few years back, when i found out there all of a sudden was PPC Amigas (Sam's) which was beyond my wildest imagination... And i wanted a FastATA 4000MKIVCF. So i tried calling AMigaKIT and Elbox. (I didn't send a mail or try to make contact through mail, FaceBook, website or similar, more clever places... I was so amazed that i suddenly could get a NEW, FAST Amiga so i lost my brains. Anyways, it wasn't anything important. :-)
I didn't get through to any of them... BUT...(!)
That is ok!
Whenever i picture any Amiga company, making or selling hardware or software, like Elbox and AmigaKIT (but not necessarily Elbox or AmigaKIT!), I "see" a small, one-room shop, on the not so beneficial outskirts of town, with no parking and no room to hang a proper and visible sign. The door is locked and on it hangs a sign "Back in 10 minutes, at the dentist".
The ONE employee, is not there at the moment. The one employee who manages purchases from developers and manufacturers, posting nice pictures and info about the items on the webpage he manages, checks incoming orders, pick the items, packs them, then locks the door again and hang another sign at the door "Back in 20 minutes, at the post office".
When he comes back, he eats a dry muffin and drinks some warm coke while he tries to answer as many mail and forum posts as possible before the clock is half past elleven and he misses the last bus home, so he sleeps on a madrass in the one-room shop.
(/self-preserving-worstpossiblescenario-over)
I am not one who will be upset if i don't get immediate answer from someone who produces or distributes anything Amiga. I consider myself (and us) very, very lucky. Not only to be able to still get both software and hardware for my old Amigas, but to after 30 years, get a 2GHz Amiga with R9 270X graphics, SSD, etc...
I've bought stuff from both AmigaKIT and Elbox and i'm very satisfied with them both.
If i want a computer where i DON'T have to get 4rd/5th mousebutton to work as forward/back in Odyssey myself, and i DEMAND to be answered on the spot when i call support, i'll go back to my pc. :-P