Warranty period for new HW

[Piru]

I was under the impression that EU would have enforced minimum 2 year warranty period, but it seems not everyone is playing by the book:
Two-year warranty (EU law)

Specifically I find this relevant since it has been confirmed that AmigaONE X1000 warranty period is 1 year.

Is there some sort of mix up here, or is Amigakit or A-Eon going to ignore the EU directive 1999/44/EC?

[Derfs]

I cant speak for the rest of the EU but thats not how it works in the UK.

*edit*

I should say that what i am talking about is described in the article itself.

a-eon can give it a years manufacturers warranty, and the EU directive or sale of goods act gives consumer protection with who you bought the item from (in this case AmigaKit).

Trevor said one year warranty, as he is part of a-eon, and that is all above board.

[Piru]

I cant speak for the rest of the EU but thats not how it works in the UK.

*edit*

I should say that what i am talking about is described in the article itself.

So uhm, it's up to the customer to realize that the *true* warranty is actually 2 years?

[drHirudo]

I was under the impression that EU would have enforced minimum 2 year warranty period, but it seems not everyone is playing by the book:
Two-year warranty (EU law)

Specifically I find this relevant since it has been confirmed that AmigaONE X1000 warranty period is 1 year.

Is there some sort of mix up here, or is Amigakit or A-Eon going to ignore the EU directive 1999/44/EC?

The two years warranty is for the end customer. For Business to Business it's one year. So A-EON gives one year warranty, then it shall be up to distributor to extend the warranty to two years. My company receives very expensive machines that costs thousands of euros from France and the factory gives us only one year warranty. We cover the rest. That's how it works, but you are a software guy and you wouldn't know such details. Just throwing random flames as usual.

[Derfs]

So uhm, it's up to the customer to realize that the *true* warranty is actually 2 years?

with the sales of goods act, you can claim back on an item within 6 year (5 in scotland) of purchase, hitting certain conditions of course. would you say thats better than this EU directive?

not everyone knows all the laws of their country, and im sure there is a local equivalent of consumer advice to help everyone if they are unsure

[Piru]

The two years warranty is for the end customer. For Business to Business it's one year. So A-EON gives one year warranty, then it shall be up to distributor to extend the warranty to two years.

Okay, so it was a mix up, and the warranty is indeed 2 years.

[Karlos]

So uhm, it's up to the customer to realize that the *true* warranty is actually 2 years?

To be fair, it is fairly common knowledge here in the UK, at least amongst people that buy computer stuff. As others have mentioned in the thread already, warranties offered by the manufacturer of a product to the people distributing it (unless they are the same body, of course) doesn't have to be two years, but the end-user warranty does, which is usually handled by the distributor directly if the manufacturer's warranty doesn't cover the entire duration.

It can be a pain TBH. Depending on the circumstances, you may have to take any warranty issues with the distributor, manufacturer or both. This may or may not be how it works elsewhere in the EU, but it's how it tends to work here.

[Cool_amigaN]

I was under the impression that EU would have enforced minimum 2 year warranty period, but it seems not everyone is playing by the book:
Two-year warranty (EU law)

Specifically I find this relevant since it has been confirmed that AmigaONE X1000 warranty period is 1 year.

Is there some sort of mix up here, or is Amigakit or A-Eon going to ignore the EU directive 1999/44/EC?

Acer does the same in Greece, or at least did a year ago I 've checked it.

[Piru]

Hm wait, so Amigakit should be giving 2 year warranty?

All products are covered by a limited return-to-base warranty; refurbished/pre-owned products are covered for 6 months and new products are covered for 12 months.

source: Conditions Of Sales And Returns

If I understand things correctly it should be 24 months as Amigakit is the distributor. Correct?

[Karlos]

If I understand things correctly it should be 24 months as Amigakit is the distributor. Correct?

That would be what I'd expect in the absence of a longer manufacturer's warranty.

[Piru]

That would be what I'd expect in the absence of a longer manufacturer's warranty.

Okay, time to email and ask then.

[ajlwalker]

Hm wait, so Amigakit should be giving 2 year warranty?

source: Conditions Of Sales And Returns

If I understand things correctly it should be 24 months as Amigakit is the distributor. Correct?

Actually the Sale of Goods Act allows for up to six years warranty.

If an item purchased would reasonably be expected to last for a period of up to 6 years and doesn't, then you can seek redress from where you bought it.

This may of course explain in part why the X1000 is so expensive.  Then again, it may not.

I actually don't think there's anything wrong with the quoted terms and conditions as I assume it is referring to the manufacturer's warranty.  This is common practice in the UK, and pretty much nobody has an issue with it.

Oh, and while you're in people's champion mode, you may want to email amazon about their kindle warranty too.  It's not a heck of a lot different to amigakit's policy: http://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200727720&qid=1319756133&sr=1-1

[Karlos]

Okay, time to email and ask then.

Well, you may need to be quick of you want one before Christmas

[SysAdmin]

Well, you may need to be quick of you want one before Christmas

Piru is buying an X1000?

[Piru]

Piru is buying an X1000?

Nope (I am a Amigakit customer though).

I think it is quite important, considering how the hardware being new and having a warranty was made such a big deal.