Welcome, Guest. Please login or register.
Forums
« previous next »
Pages: 1 2 [3]   Go Down

Author Topic: Cold day in Hell  (Read 8251 times)

Description:

0 Members and 1 Guest are viewing this topic.

Offline smerf

  • Hero Member
  • *****
  • Join Date: Mar 2002
  • Posts: 1666
    • Show only replies by smerf
Re: Cold day in Hell
« Reply #29 from previous page: October 12, 2010, 01:30:45 AM »
Quote from: amigadave;583223
I think you might have "jumped the gun", or "leaped before you looked" curtis.

AmigaKit has one of the best (if not THE BEST) customer support reputation of any Amiga retailer/repair facility left on planet Earth.  Complaining here BEFORE you tried to work it out with them is a bad move and will get you no sympathy from most members here.  I am sure AmigaKit tech's are not immune to making mistakes, but I have seen some of them at work during the last couple AmiWest Shows in Sacramento, CA, and can assure you that they are very careful and qualified to do good work.

I hope you can get your Minimig working again soon without too much trouble, but unless you have undeniable proof that it was AmigaKit's fault for your current problem, I don't think you should be so quick to make accusations on assumptions.



Hi,

@Amigadave

Haven't you heard that the customer is always right. If Curtis said that AmigaKit destroyed his whatever, then they destroyed his whatever. I don't think Curtis is wrong no matter what the Tech says.

I have been a Tech for darn near 30 years now and it is nice to see someone yelling at someone besides me.

And remember Tech the customer is always right.

smerf
Logged
I have no idea what your talking about, so here is a doggy with a small pancake on his head.

MorphOS is a MAC done a little better
 

Offline AmigaEd

  • His Dudeness, El Duderino
  • Hero Member
  • *****
  • Join Date: Jan 2005
  • Posts: 512
    • Show only replies by AmigaEd
Re: Cold day in Hell
« Reply #30 on: October 12, 2010, 03:30:10 AM »
Quote from: smerf;584146

And remember Tech the customer is always right.


I hear this statement quite often and have come to the conclusion that it is said within organizations that can't figure out how to implement an effective customer service function.
Logged
"Pretty soon they will have numbers tattooed on our foreheads." - Jay Miner 1990

La Familia...
A1K - La Primera Dama -1987
A1K - La Princesa- January 2005
A2K - La Reina - February 2005
A2K - Doomy - March 2005
A500 - El Gran Jugador - April 2005
A1200 - La Hermosa Vista - May 2005
A2KHD - El Duro Grande - May 2005
A600 - Prístino - May 2005
A1200 - El Trueno Grande - July 2005
CDTV - El Misterioso - August 2005
C64 - El Gran Lebows
 

Offline Retro_71

  • Hero Member
  • *****
  • Join Date: Nov 2007
  • Posts: 732
    • Show only replies by Retro_71
Re: Cold day in Hell
« Reply #31 on: October 12, 2010, 06:02:54 AM »
Customer is Hardly ever right since most times they don't know which way is up.. Which is why i don't build and sell PC's to idiots (yes i do test the client before i build a system).
Who want to spend countless hours holding someones hand just because they can't use a computer (well not me anyway).
Having said that i have been to quiet a few places where the sales staff/Tech support (Telstra anyone (Aussies will know what i mean), have about as much IQ as an ant (sorry for the insult ants... please forgive) :D
In the world one should always look before jumping in......
Main note i have bought a lot from Amigakit and have always been very happy with their service,items and delivery.
Logged
A Chameleon and 1541 II ultimate II
2 x C=64, 2 x C64C, C128 (jiffydos), C128D, 3 x A500 (1 x 030),
A1000, 2 x A2000 (GVP 040 + SCSI combo + indivision), A3000 GVP IV24 & Emplant
3 x A1200 (1 x 030, Indivision and IDE-Fix with 40 GB HDD & DVD Burner)
2 x A4000 (4060, Deneb, Indivsion), CD32.
2 x Apple IIe and A IIGS (Various new cards), + 3 x Megadrives (CD and 32), 2 x Saturns, and a dreamcast.. :D
 

Offline runequester

  • It\'s Amiga time!
  • Hero Member
  • *****
  • Join Date: Oct 2009
  • Posts: 3695
    • Show only replies by runequester
Re: Cold day in Hell
« Reply #32 on: October 12, 2010, 07:05:10 AM »
Quote from: smerf;584146
Hi,

@Amigadave

Haven't you heard that the customer is always right. If Curtis said that AmigaKit destroyed his whatever, then they destroyed his whatever. I don't think Curtis is wrong no matter what the Tech says.

I have been a Tech for darn near 30 years now and it is nice to see someone yelling at someone besides me.

And remember Tech the customer is always right.

smerf


A coffee place around here had a sign saying "the customer is always right, but we're not sure if you are a customer yet"
Logged
 

Offline Darrin

  • Lifetime Member
  • Hero Member
  • *****
  • Join Date: May 2002
  • Posts: 4430
    • Show only replies by Darrin
Re: Cold day in Hell
« Reply #33 on: October 12, 2010, 08:46:22 AM »
Quote from: curtis;584143
ARM is supposed to be able to be reprogrammed via either SD card, if working, serial port, or USB.

Only crt I have is a 1084 and no adapter from 9 to 15 pin.

It will be waiting for you when you arrive on the 20th!

Curtis


No problem.  I'll check it out for you and then mail it back.  :)
Logged
A2000, A3000, 2 x A1200T, A1200, A4000Tower & Mediator, CD32, VIC-20, C64, C128, C128D, PET 8032, Minimig & ARM, C-One, FPGA Arcade... and AmigaOne X1000.
 

Offline curtisTopic starter

  • Hero Member
  • *****
  • Join Date: Aug 2008
  • Posts: 1049
    • Show only replies by curtis
    • http://www.suddenlink.net/pages/curtismc
Re: Cold day in Hell
« Reply #34 on: October 18, 2010, 02:16:49 AM »
Progress!!!

I switched monitors and keyboards and lo and behold, after holding down the F1 key for what seemed like forever, I have the insert Workbench screen!

Bad keyboard?  That's the next thing to test.

Anyway, Darrin, won't be taking you up on your offer AT THIS TIME!  I do appreciate the offer and may take you up on it at a later date.

Next thing, after testing my other keyboard, find a WB 1.3 image and then try to figure out the ARM.

Curtis

Quote from: Darrin;584185
No problem.  I'll check it out for you and then mail it back.  :)
Logged
Outside a dog, a book is a man\'s best friend. Inside a dog it\'s too dark to read! Groucho Marx

Curtis McCain

http://pages.suddenlink.net/curtismc/
 

Offline F0LLETT

  • Amigakit / A-EON Support
  • Administrator
  • Hero Member
  • *****
  • Join Date: Aug 2007
  • Posts: 1058
  • Country: gb
  • Thanked: 89 times
  • Gender: Male
    • Show only replies by F0LLETT
    • Ultimate Amiga
Re: Cold day in Hell
« Reply #35 on: October 19, 2010, 01:41:43 PM »
Quote from: curtis;585433
Progress!!!

I switched monitors and keyboards and lo and behold, after holding down the F1 key for what seemed like forever, I have the insert Workbench screen!

Bad keyboard?  That's the next thing to test.

Anyway, Darrin, won't be taking you up on your offer AT THIS TIME!  I do appreciate the offer and may take you up on it at a later date.

Next thing, after testing my other keyboard, find a WB 1.3 image and then try to figure out the ARM.

Curtis


Thats awesome news, :). I knew it was'nt faulty.
Logged
Quote from: Hungry Horace
Resolute and Industrious Grand ruler of the yellow people and the Ultimate Amiga Empire
Ultimate Amiga Network (Home of SONY PSP Amiga Emulator and AMOS Factory)

Quote from:  He who shall not be named
"Chris is that you!!!"
My all time favorite quote.
 

Offline Darrin

  • Lifetime Member
  • Hero Member
  • *****
  • Join Date: May 2002
  • Posts: 4430
    • Show only replies by Darrin
Re: Cold day in Hell
« Reply #36 on: October 20, 2010, 12:14:30 AM »
Good news :)

I'm at Rio airport right now on my way home.

If you like, drop me a PM with your address and I'll mail you a DVD with that Classic Workbench HDF to try out (I'll make sure I set it for an NTSC screen).

You can use a PC to copy it to your SD card off the DVD.

Regards,

Darrin


Quote from: curtis;585433
Progress!!!

I switched monitors and keyboards and lo and behold, after holding down the F1 key for what seemed like forever, I have the insert Workbench screen!

Bad keyboard?  That's the next thing to test.

Anyway, Darrin, won't be taking you up on your offer AT THIS TIME!  I do appreciate the offer and may take you up on it at a later date.

Next thing, after testing my other keyboard, find a WB 1.3 image and then try to figure out the ARM.

Curtis
Logged
A2000, A3000, 2 x A1200T, A1200, A4000Tower & Mediator, CD32, VIC-20, C64, C128, C128D, PET 8032, Minimig & ARM, C-One, FPGA Arcade... and AmigaOne X1000.
 
Pages: 1 2 [3]   Go Up
« previous next »