This type of question crops up more frequently than you might think. Why is that? Personally I don't believe its just nostalgia, and its not due to people lacking information or knowledge. Conversely, in the PC world, many many people express dissatisfaction in one form or another. All these Amiga user and all these PC users can't all be crazy!!
You can please some of the people all of the time and all of the people some of the time, but you can't please all of the people all of the time.
Windows, for all it's faults does a pretty reasonable job of working well enough that most people don't really think about it - they're too busy with whatever application they're using. MacOS takes this simplicity and ease of use to another level again. Linux isn't there yet, but I think things like WebOS, ChromeOS/Android, Moblin etc are good steps forward.
Amiga did a good job in it's day of making computing accessable to folk. However, it has to be said that things have moved on a very long way from Windows 3.11.
And I don't think you can just narrow it down as being hardware or operating system issue.
Why not? There are litterally tens of billions of variations of both hard and software out there. Sooner or later you're going to run into quirks.
And that is completely discounting those who really have no business operating a computer (and yes, I do mean that - imho refusing to update or maintain your system, in this day and age should come with similar penalties to those who refuse to maintain their cars). I firmly believe that something like the European Computer Drivers Licence should be manditory to have before being able to use a computer online.
Amiga that makes the user experience greater than just a sum of its parts.
This is purely subjective. Yes, the Amiga was a great machine in it's day. But I would sooner go without a computer then be forced to give up the convenience, stability and flexability that comes with a modern OS.
There's a feeling of control, responsiveness, accessability, simplicity and elegance that the amiga system gives that modern computers just quite don't have.
They also (for the most part) don't have the crash happy issues, lack of support for standards, vast overpricing (some might say gouging) of hardware upgrades and so on and so on.
Simple OS's are nice, even useful as educational tools. But a non memory protected OS, with no security has no place in an online world outside of a classroom or museum.