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Author Topic: Official A1 repair centre in France  (Read 10162 times)

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Offline itix

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Re: Official A1 repair centre in France
« Reply #14 on: February 22, 2005, 01:31:58 PM »
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This is an honest and realistic statement, if you ask me.

No it wasnt.

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We might consider ripping off the French state, bankrupting a few companies and sticking the OS 4 developers with sizeable unpaid invoices but we'd rather do business in a honest manner without handing out free bees using other people's money.

Usual from Mr. Hermans. But I wonder why he cares. Eyetech is not his company and has nothing to do with him. Eyetech is just 3rd party HW supplier, isnt it?
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Offline Kronos

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Re: Official A1 repair centre in France
« Reply #15 on: February 22, 2005, 01:55:23 PM »
Code: [Select]
If you believe Eyetech and Hyperion can take on the full financial
burdern of resurrecting the platform alone, think again.


Well both have been warned about the financial and technology risks and problems, but both have constatly claimed that it was all FUD, that they knew better, and that they wouldn't deliever halfassed products.

Both are also guilty of trying to hide away the issues the A1s have from the costumers, while they now think it's o.k. to put these costs on the back of the costumers. Yeah, thats what I call "honest way of doing buisness".....

Sorry, but they got themselve into this, and  they should have investigate better before doing so, and now it is their and only their responsibilty to fix the mess they created.

About the remaining typical Ben-fudding&deflecting:

That company atleast understood that costumer-care/delievering working products is what is most essential.
1. Make an announcment.
2. Wait a while.
3. Check if it can actually be done.
4. Wait for someone else to do it.
5. Start working on it while giving out hillarious progress-reports.
6. Deny that you have ever announced it
7. Blame someone else
 

Offline Seehund

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Re: Official A1 repair centre in France
« Reply #16 on: February 22, 2005, 03:25:07 PM »
@Elwood:

[description of the Earlybird offer]

Yes, and?
To summarise: "The Earlybird offer = Buy an 'AmigaOne' now and get AOS4 for free when that's released. Until then you'll have to use Linux, and there might be firmware upgrades to do. If that doesn't suit you, then wait for the release of AOS4 so you can get a complete 'switch-on-and-go' system. But then the Earlybird offer will have expired, so then you'll have to pay for AOS4."

Perfectly normal. There are no disclaimers or even hints about the quality/performance of hardware or invalidated warranties. The hardware one buys is sold as an "AmigaOne", it's the exact same hardware as non-Earlybird customers will buy, and it's the same product you will be using AOS4 on once that's released "in a few more weeks" (link to the original announcement of the Earlybird offer).


BTW, the page you linked to has been edited and is now datestamped January 4, 2005, yet it is made to look like an old document speaking about the imminent ending of the Earlybird offer on "31 March 2004" (static source file for the PHP-produced page).
The last archived version of the original can be found here.

For example, one funny thing is that this:
Quote
The Power system is a high end AmigaOne configuration which we believe is likely to meet the requirements of the most demanding AmigaOne purchaser who wants to buy a switch-on-and go system.

has been changed to this:
Quote
The power-level systems offered by most dealers are AmigaOne configurations which are likely to meet the requirements of those purchaser (sic) who want to buy a top-end system from the outset.

I suppose that after their recent attempt to add "the motherboard is sold flawed and without warranties" to the definition of "not a switch-on-and-go system", it's no good to still be saying that it actually IS a "switch-on-and-go system". :)

A .htaccess file (set to deny public access to itself) seems to have been placed on Eyetech's server some time in 2004, preventing archiving of anything posted thereafter.
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Offline seer

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Re: Official A1 repair centre in France
« Reply #17 on: February 22, 2005, 06:53:11 PM »
Hmpf.. Deja something I think..

Anyway, for european A1 owners this sounds like a nice deal.
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Offline Fats

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Re: Official A1 repair centre in France
« Reply #18 on: February 22, 2005, 07:46:08 PM »
Quote
Those who decided to participate in this adventure are pioneers, whether you bought a full configuration or just a motherboard, by buying hardware clearly labelled as "for developers only", with all the advantages and - above all - disadvantages this entails. In fact, we all owe you more than thanks, we also owe you our profound respect !


I'm sorry but I'm really disappointed now. It seems that these fixes won't be done for free. I have an A1SE earlybird system which I call an expensive system.
When I bought this, this system was advertised as a fully working and tested hardware system only the OS was not finished. In the mean time linux could be used which was marketed as a second supported system.
This system was marketed as including sound, UDMA IDE, USB, ... non of these three seem to work reliably.
OS4 is still not ready and the linux state is also unreliable on my SE.
I really do feel Eyetech owes me more then a thank you or respect. For the money I spend on the system I feel they owe me a fully working system.

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Offline ikir

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Re: Official A1 repair centre in France
« Reply #19 on: February 23, 2005, 11:31:01 AM »
@Fats
Are you using update2? I've read on AW.net that most of the problems with SE audio are gone.

@Kronos
Most of the users bought thier system knowing that something could be not 100% working. Read the thread on AW.net Eyetech itslef discouraged soe users to buy an A1 system. As always i want to say that A1 is working great for me, usb is not a grea problem because in you reset the machine in about 8 seconds. for ide, i'm using a Sil card. When the fix will be available in italy i'll do that of course, better to have all working 100%.

Ben Fudding? I've read comments about no Dma at all on A1 and much worse. I'm sorry you are not so balanced on this issue.
 

Offline Kronos

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Re: Official A1 repair centre in France
« Reply #20 on: February 23, 2005, 12:07:48 PM »
@ikir

Ah reinventing history is fun, isn't it ?

Yes Eyetech did tell costumers that the A1 was a product with edges, but they also went to any extreme to make clear that all these problem would only ly in SW or FW, that the HW would be identical to the consumer-release, and that all bugs were just fabricated by the competion.

Bout Ben Fudd, yes he has been prooven wrongs with what he stated back than (which changed on an allmost weekly basis, but lets forget about that).

The A1SE/XE couldn't do (reliable) DMA back than, and even now they can only do it with extra HW (SIL-controller) and special kernels.

It maybe that MAI finally found a way to get reliable DMA, but thats 2 years late for companies that wanted to sell Articia-based products in 2003. You know, time is an important factor in the real world.

Bout the MikroA1. I do remember being told that DMA would work with the old A1s cos there is this new revision Articia, the new firmware, a new kernel and whatsnot, only to find out days later that bug was still there (till it was declared a feature  :-o ), and for now it seems pretty similar with the MikroA1, I still haven't found a clear answer wether it still needs special kernel or if it has some sort of cache-coherncy fix added somewhere.

And I'm certainly not gonna trust Ben or one of the fanboys on this one...
1. Make an announcment.
2. Wait a while.
3. Check if it can actually be done.
4. Wait for someone else to do it.
5. Start working on it while giving out hillarious progress-reports.
6. Deny that you have ever announced it
7. Blame someone else
 

Offline ikir

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Re: Official A1 repair centre in France
« Reply #21 on: February 23, 2005, 12:39:50 PM »
Quote
The A1SE/XE couldn't do (reliable) DMA back than

DMA and IDE DMA is 2 different things. I'm ok with sil, a cheap good card, but as i've said i'll fix my board when possible (i have 5 drives in my A1, i want all of them in DMA).

I don't undertsand why people don't interested in A1/OS4 love to post in these topics. Let A1 and OS4 user be happy or not about these news :-)

I really don't understand this A1/OS4 slandering mania.
 

Offline Seehund

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Re: Official A1 repair centre in France
« Reply #22 on: February 23, 2005, 01:18:49 PM »
@ikir:

Quote
Most of the users bought thier system knowing that something could be not 100% working.


That's how everyone buys anything, regardless of whether it's a vacuum cleaner, a car or a motherboard!

But that's why there usually are warranties to repair, exchange or refund in case of faults. Either that, or clear disclaimers that the product is or can be expected to be flawed and it's explicitly sold without a warranty (and then it's usually much cheaper too). This is legislated in any western civilisation at least, but most honest dealers don't need to be threatened with legal action to honour this. It's simply good business in the long run.

The problem here is that this product has been advertised and sold as normally functioning, without any added disclaimers, with warranty. On top of that it's said to be an even BETTER product with MORE consumer protection because it's sold using a trademark licence that has been "officially" alleged to depend on certifications and extensive testing. Actual events have proven over and over again that all this has been absolute spucatum tauri. You're not more "protected" now than if you printed your own sticker. In fact, you could be less protected, since you could put that sticker on a piece of hardware sold by someone who acknowledges his responsibilities.

Quote
Read the thread on AW.net Eyetech itslef discouraged soe users to buy an A1 system.


Do please note that he (I only see one such user) says nothing about having been told about suspected faults with the hardware, lack of warranties or anything like that. Bobsonsirjohnny was apparently advised to buy a cheap PC instead of an "AmigaOne" (which didn't even have AmigaOS4.0-DPR at the time), since the latter would not be a suitable computer to "get him through uni". He also says he doesn't want to apologise for anyone, and thinks there's been too much misinformation.

Since "read AW.net" seems to be the standard course of discussion here, I suggest you try not to ignore what Teron-owners like e.g. RedMelons, Oxygenet, Radfoo, Coder or takemehomegrandma have to say about the information they have (not) received prior to purchase, and what they think about the situation.

Quote
As always i want to say that A1 is working great for me, usb is not a grea problem because in you reset the machine in about 8 seconds. for ide, i'm using a Sil card.


Good for you, and anybody else who's happy. Others might be likely to think that an $800 motherboard with e.g. the dysfunctional on-board IDE and USB you mention is not "working great". Those might even expect minimum legislated warranties (or "responsibilities for faults", or whatever it could be called wherever you all live) to be honoured. Then there's that expensive EXTRA consumer protection... Since Terons so far have been 60% more expensive when they're sold using an "Amiga" label, one might expect international limousine shipping for replacement of motherboards that have a slightly tinted colour, or something. :)

Quote
Ben Fudding? I've read comments about no Dma at all on A1 and much worse.


I have no idea what those comments that you've seen would have to do with Ben's embarrassing deflection in the form of pseudo-libel in the last paragraph of Framiga's quote, which is what I think Kronos is referring to. It seems like you're trying to deflect deflection! ;)

Fortunately (in this case) Ben Hermans no longer (?) represents Hyperion, despite the user description on AW.net and him referring to Hyperion as "we". IIRC, he's only providing legal advice to Hyperion these days.

Edit: fixed anti-profanity annoyance

Edited by Admin: Removed Profanity

Edit: removed any trace of both clear-text and incomprehensible profanity. ;)
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Offline Framiga

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Re: Official A1 repair centre in France
« Reply #23 on: February 23, 2005, 06:09:30 PM »
Seehund , Kronos

they (Eyetech) CAN'T economically face the expences for all the fixes, period . . . its not so difficult to understand!!!
 

Offline reflect

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Re: Official A1 repair centre in France
« Reply #24 on: February 23, 2005, 06:14:19 PM »
I'm tired of you always referring to the AmigaOne as a 'teron'.

r e f e r e n c e  d e s i g n

That means you license the design and have someone manufacture it for you. If the design is licensed, the owner has a right to call it whatever they like.  
And guess what? Since it was licensed, there has been alot of changes to the design! But hey, I guess you'll just ignore that and keep on calling it 'a Teron' anyway.
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Offline itix

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Re: Official A1 repair centre in France
« Reply #25 on: February 23, 2005, 06:36:16 PM »
Read it yourself.

http://www.ann.lu/comments2.cgi?show=1036645965&category=web&number=10#comment

I wish I could find more funny postings from Amiga Inc staff.

Remember AI coupon campaign? Sold as "beta" systems is not so obvious:

http://www.ann.lu/comments2.cgi?show=1027042284&category=forum&number=16#comment
http://www.ann.lu/comments2.cgi?show=1027086975&category=forum&number=21#comment

@framiga

Mistakes do happen. If it is economically impossible to fix mistakes - ok - understandable. But could be better say fixing for free is economically impossible than twist words.
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Offline Framiga

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Re: Official A1 repair centre in France
« Reply #26 on: February 23, 2005, 06:51:42 PM »
BB&RV wrote:
". . . When Ben Hermans visited Thendic-France in February 2002 we provided him with CyberStormPPC documentation in hope of assisting with the OS4 development and we took him to lunch. . . ."

Thanks for the link itix . . . this confirm one of my theory . . .thanks again :-)

EDIT- null regarding the AOne fix problem.
 

Offline Fats

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Re: Official A1 repair centre in France
« Reply #27 on: February 23, 2005, 07:41:27 PM »
Quote

Ikir wrote:

@Fats
Are you using update2? I've read on AW.net that most of the problems with SE audio are gone.


Are you talking about the on board audio ? I was, I don't have an extra audio card.
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Offline dammy

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Re: Official A1 repair centre in France
« Reply #28 on: February 23, 2005, 07:43:14 PM »
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they (Eyetech) CAN'T economically face the expences for all the fixes, period . . . its not so difficult to understand!!!


Shouldn't they just refund the money then?

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Offline Fats

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Re: Official A1 repair centre in France
« Reply #29 from previous page: February 23, 2005, 07:53:09 PM »
Quote

ikir wrote:

I really don't understand this A1/OS4 slandering mania.


I'm an OS4 user and I find that Eyetech has made mistakes. Am I not allowed to tell how I feel ?
If Eyetech would just admit that they made mistakes I would feel much less annoyed. They should not try to twist the history or tell this nonsense about 'we owe you respect'.
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