My AmigaOne Experience

[Troels_E]

@Meerschaum

First of all, as you are very well aware this has nothing to do with Amiga Inc.

Second, support by Eyetech has been extremely good for those A1 owners I know, offcourse there will be some misunderstandings once in a while, that happens

But why on earth is Staticman trying to install a board on his own when he obviously doesnt have a clue about how to do it, this sounds like a stunt even my mom couldn't have done any better!!

You complain about Eyetech sending the rom and the tool for people to "fix their own hardware".
I believe that would actually be considered as good service by other persons than you.
I would be happy that I didn't need to return the board to have the ROM installed
And please keep in mind that a new ROM upgrade doesn't equal faulty hardware!!.

Finally if Staticman still has his board and wants to sell it, I'm interested :-D

[Nickman]

Troels_E wrote:

You complain about Eyetech sending the rom and the tool for people to "fix their own hardware".
I believe that would actually be considered as good service by other persons than you.
I would be happy that I didn't need to return the board to have the ROM installed
And please keep in mind that a new ROM upgrade doesn't equal faulty hardware!!.

I totaly agree. If i could get a new rom and not have to send off the whole board THAT would be excellent support.

[porneL]

god thanks I had no such problems with my peggie.

anyway, if you didn't damage board circuits but only socket it could be fixed.

You shouldn't have touched that rom. User is not allowed to do such modifications and it voids the guarantee. On the other hand producer is obliged to fix their product if it was their fault.
I hope Eyetech will respect guarantee anyway and fix/exchange your board (it was their job to install good rom in the first place!).
I hope they will, because its too small market to lose customers.

[shIva]

from my point of view you should use your right of changing this board until it really works. afaik EU-right says that the manufacturer of any piece of hw may try to repair it 3 times over and then HAS to change it.

on the other hand some of the things happened seem to be your (staticman) fault.

[Staticman]

Nickman wrote:

Troels_E wrote:

You complain about Eyetech sending the rom and the tool for people to "fix their own hardware".
I believe that would actually be considered as good service by other persons than you.
I would be happy that I didn't need to return the board to have the ROM installed
And please keep in mind that a new ROM upgrade doesn't equal faulty hardware!!.

I totaly agree. If i could get a new rom and not have to send off the whole board THAT would be excellent support.

Well sorry but I disagree completely.
They offered to take it back and that was the option I was going to take. But instead they sent me the instructions to do it.
Another thing you should know is that nothing was said at all about the machine being for "advanced" users. Look at the adverts in last years issues of Total Amiga magazine if you dont believe me.

[Troels_E]

@Staticman

"then its their fault not mine because I had already explained that I was incapable of doing the job."

Edit by Kees - personal attack

I must admit I  feel very sorry for you but can't see how you can blame Eyetech anything!

Do you have acces to a  digital camera, then try and take some pictures so Eyetech could get a chance to see how badly you ruined your board. And please take care of the camera

[Nickman]

Well sorry but I disagree completely.
They offered to take it back and that was the option I was going to take. But instead they sent me the instructions to do it.
Another thing you should know is that nothing was said at all about the machine being for "advanced" users. Look at the adverts in last years issues of Total Amiga magazine if you dont believe me.

When you got the rom update. did you call and ask again if you could send it back as you still didn't think you were capable of doing it yourself ?

Now the whole thing changes now that you said that you didn't know that it was for advanced users only. The one that put in the ad should be blamed then.

 

[Staticman]

That "one" happens to be Eyetech.

[JoannaK]

Jurasic Camper: you can talk here too.. It's not illegal or something


IMHO Basic problem is that Eyetech (or reseller) sold untested
prototype level  goods to end users without enough warnings at the
time and didn't offer reasonalble board-switch policy for making them
fixed. They should never assume normal user to do hardware work on
board ..

And, technically, taking Rom out of socked and putting new one in
ain't the hardest thing in the world, BUT if user can't do it (and
instructions are bad).. They (Eyetech) should offer reasonable
alternative.


Ah well. at least This user should be given some compensation. I can't
tell what would be reasonable in the end.. but apparently that system
was never (fully) working. But OTOH he should have send this broken
hardware back much sooner.. Waiting over 1/2 year maked thigs
complicated..

My advice to original poster. Contact local Better Business Bureau ...
If you are on EU.. there are good chances thigs sot our that way.

[Paul_Gadd]

They offered to take it back and that was the option I was going to take. But instead they sent me the instructions to do it.

You should have just sent it away as you say your a novice so Eyetech should do what was needed,
if you did mess up something then Eyetech should charge for labour, parts etc instead of sending stuff to you when you told them you did not know what to do.

This is unacceptable Eyetech, sort it out.

[Staticman]

I agree wholeheartedly with these 2 last posts.
Thanks JoannaK for the info.

[Argo]

Should have just gone with your gut and sent it back with the package they sent you and a letter.
Or you could have taken it to a PC repair shop to have trained personel change out the ROM chip.
If you don't know what your doing, get help.
You could try taking it to a PC shop now and see if they can repair it by putting the socket back on then installing the ROM.
Alway check every nook and krany of a package. Turn it inside out if you have to. Little things tend to hide in the least expected places.

P.S. This is from experience. I bent the pins in my 2.04 ROM installing it in my A500. Luckly everything was fine when I straightened them out and eventually got it in. Oh, I also destroyed the Agnus socket when I tried to install a Fat Agnus. The local PC repair shop was my savior that day. So, it's not dead until you try every thing or give up.

[meerschaum]

In my opinon? he should have sent it back to eyetech immediatly when they wanted him to tinker with his own board.

[Nickman]

meerschaum wrote:
In my opinon? he should have sent it back to eyetech immediatly when they wanted him to tinker with his own board.

That i can't argue with.

[Staticman]

I agree

[Targhan]

While I am completely on the other side of the fence, I can certainly see how this situation could be the result of some gross misunderstandings.  You know, Murphy's Law and all of that.  Have you tried to contact Eyetech again to let them know what kind of situation you are in and how frustrated you are?