I find it so irritating to think, that even with the most basic of knowledge of Word, and also of dealing with other people when sending file formats, is that all they needed to do was save as Word 6, RTF or something.
I would say 'save as HTML', but Word's 'Save as HTML' capabilities are worrying to say the least... I remember once where someone had a Word 2000 document that was a couple of hundred KB in size, saved it as HTML and ended up with a 2MB HTML file! IIRC when the Word doc was saved as RTF it lost about 150KB in bloat :-)
Digressing even more, people might like to know that Word has a downloadable extra for Word that saves as 'compact HTML' which produces reasonably sane looking, and standards-compliant HTML.