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Author Topic: Amiga GVP PhonePak - fax, voicemail, answerphone  (Read 4916 times)

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Offline amigadave

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #14 on: July 07, 2008, 04:13:30 PM »
Quote

alewis wrote:
Ah, apologies - the egg sucking that may been perceived was entirely unintentional! I've met a number of very inexperienced people, who have come unstuck very rapidly, trying to use solutions such as Asterisk to create IVR... the resultant maze of dead-end options is a joy to troubleshoot ;-)

If you are interested in it, I'll highlight again that I mislaid the original disks but have copies on CD-ROM.


Thanks for the offer, but I have a couple sets of original floppy disks.  If I find that both are corrupted, I will contact you to ask for a copy of your CD-ROM.

Do you have any experience sending and receiving FAXes with the PhonePak?  Also, do you know if it can be connected to a VOIP phone service instead of the local phone company.  I was thinking of checking out Skype or Vonage business plans to get a couple of phone numbers (voice and FAX) for my consulting business that I run from my home.  I guess I could just use one phone number and set an option in the PhonePak menu to send or receive the FAXes.

As for trouble shooting dead end options on any IVR systems, I know what you mean.  What is worse is being on the other side of the problem and being lost while trying to use the IVR system.  I really don't care for IVR systems when I am the customer, but they are only slightly worse than being transferred to a customer service representative that is from another country and barely speaks your language and doesn't understand common sense, or the problem you are calling about. :madashell:
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Offline whiteb

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #15 on: July 07, 2008, 04:18:57 PM »
 
Quote

amigadave wrote:
As for trouble shooting dead end options on any IVR systems, I know what you mean.  What is worse is being on the other side of the problem and being lost while trying to use the IVR system.  I really don't care for IVR systems when I am the customer, but they are only slightly worse than being transferred to a customer service representative that is from another country and barely speaks your language and doesn't understand common sense, or the problem you are calling about. :madashell:


Awesome stuff, so when do we get Asterisk for Amigados ??? LOLZ

Anyway, for VOIP you would need the software to support G711 (u/a) or G729, and a network card to route the packets obviously.  Awesome stuff, does Amiga Hardware Database have details about these ?
A4000D - CSMKII//128MB/IDE CF/Indivision Scandoubler
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Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #16 on: July 07, 2008, 08:05:11 PM »
Lol, know what you mean about being on the receiving end. When I was running an NMC, the company introduced an IVR (with the promise it would magically reduce call volumes... they didn't appreciate the brit humour that expressed wonder at the precognitive telekinesis inbuilt in the system that proactively prevented network faults.. but I digress) I stipulated that as a rule it should have no more than two levels of menu, and no more than 6 options per menu, better still 4.

ISTR faxing was pretty easy, albeit the faster the Amiga the quicker the whole process. That said, I have a memory that GPFax was the better software overall.

No idea about VOIP presentation! I doubt it... this uses dialtones (pulse or DTMF?), and has no IP interface; not unless one can specify (as a theoretical example) TCPIP.device in prefs; ie replace serial.device or gvpser.device (whatever) as the output. Sadly, little on the Amiga was network aware, and as I recall much that was used hard-coded networking as opposed to a stack-based approach.

Now, that said, if you ran it through an Asterisk (trixbox, PBXIAF) or Yate type box, using an FXO card (X100P clone or better), then it would work as well as any other telephony device. You'd could attach a cordless phone to the PhonePak, the phonepak to the FXO card. Overkill solution, given the phonepak can intelligently answer fax calls and pass voice calls through to an attached handset, voicemail on RTNR, or direct to answerphone.


 

Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #17 on: July 07, 2008, 08:13:30 PM »
Hmmm... make that a PPC based Linux version, I doubt the 060 would have the power to do it.

There is a public domain voice codec available. However, it is not good quality and is buggy. As I remember (the last time I looked at this was 6 months ago), the commercial codec that offers best quality/cost/compression is not cheap, circa $10. Not per coded, but per use. And even negotiating as a company, we could not get a straight answer as to what "per use" meant. Per user? Per in-bound user? Per VoIP account customer? Per invocation of the codec on the PBX? (dont laugh, I've seen companies try that and similar).

Also an FXO card/driver for connection to the PSTN. PCI cards are available, the cheapest being the discontinued X100P. Has a Linux driver, but may need porting of course.

What else... network cards exist, just... at 10mb. Ok, thats still more bandwidth than ADSL offers, but a little slow on a modern network.
 

Offline omnicron10

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #18 on: July 07, 2008, 10:08:43 PM »
I used the phonepak for about 8 years in various A2000/A3000D/T and A4000.  At one point I had 4 lines running.  

I found it does not like AdIDE and trumpcard did not work well in the A2000.  

A3000D/T needed the rev 11 buster if you did not have 16 bit fast ram.

A4000 worked with 3.1 rev 040 board IF the screen saver was running. It seemed to add enough DMA delay to make it work. Otherwise the audio would be choppy.  The screen saver was that spliner or splinter (sp?) screen saver that came with OS3


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Offline LoadWB

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #19 on: July 07, 2008, 10:24:29 PM »
Quote
alewis wrote:
Hmmm... make that a PPC based Linux version, I doubt the 060 would have the power to do it.


I wouldn't necessarily think that.  I recall having torn apart a few retired PBX systems running CPUs like EC030, one even ran a Z80.  The EC030's were generally voice-mail capable, while the Z80 (IIRC) was mostly switching and had additional hardware for various functions.
 

Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #20 on: July 08, 2008, 12:11:27 AM »
Quote

LoadWB wrote:
Quote
alewis wrote:
Hmmm... make that a PPC based Linux version, I doubt the 060 would have the power to do it.


I wouldn't necessarily think that.  I recall having torn apart a few retired PBX systems running CPUs like EC030, one even ran a Z80.  The EC030's were generally voice-mail capable, while the Z80 (IIRC) was mostly switching and had additional hardware for various functions.


I should have quoted, as I was refering to an Amiga-Linux version of Asterisk VoIP, not voice-mail. The 68000 could handle saving .iff (8svx?) sound to hard disk, even with on-the-fly digitising the incoming analogue voice signal. The issue is for using vocice codecs... much like even an 040 has some issues with MP3 (de)compression, the overhead on real-time voice codec - esp with multiple calls - would prolly be more than the 060 could handle. I could be wrong, I just dont see an old CPU being up to the task.
 

Offline LoadWB

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #21 on: July 08, 2008, 06:32:27 AM »
Quote
alewis wrote:

I should have quoted, as I was refering to an Amiga-Linux version of Asterisk VoIP, not voice-mail. The 68000 could handle saving .iff (8svx?) sound to hard disk, even with on-the-fly digitising the incoming analogue voice signal. The issue is for using vocice codecs... much like even an 040 has some issues with MP3 (de)compression, the overhead on real-time voice codec - esp with multiple calls - would prolly be more than the 060 could handle. I could be wrong, I just dont see an old CPU being up to the task.


I'll buy that.  I'm not sure what codec VoIP uses.  If it was something like AMR, I think an 060 would handle it just fine, but then how many channels, the TCP/IP stack, etc.

Would be fun to try, though, yeah?
 

Offline amigadave

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #22 on: July 08, 2008, 07:41:28 AM »
Quote

whiteb wrote:
Awesome stuff, so when do we get Asterisk for Amigados ??? LOLZ

Anyway, for VOIP you would need the software to support G711 (u/a) or G729, and a network card to route the packets obviously.  Awesome stuff, does Amiga Hardware Database have details about these ?


I was thinking that I would use my Dell Monster Tower to run the VoIP software and just find out if they have hardware to send the phone signals back out of the Dell PC to a regular phone.  If yes, I was hoping that the signals going to a regular phone from the Dell PC could be plugged into the Amiga's PhonePak and it would think it was connected to a conventional phone service line.

Maybe this is not possible, but I am thinking that VoIP phones are available, but then they are probably quite different than regular phones.  Oh well, it was just a thought that was not researched yet.
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Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #23 on: July 08, 2008, 09:27:18 AM »
Hmm.. How do I put this..

What you are thinking of can be done. What you are thinking of I doubt is offered by any mainstream voip provider.

The problem in trying to explain why is compounded by the myriad different ways to achieve the same goal.

The vast majority of voip service providers provide a voice service over IP (duh!) via your broadband connection. The call terminates either on a "soft-phone" on your PC (software, with say a USB handset) or on an IP handset (a phone with an ethernet port). The difference between the two is logically null. As far as the "call" is concerned, there is no hardware involved.

This radically differs from a traditional phone call. There is no calling signal involved, or any other physical signalling.

Which of course means that one cannot call a VOIP system from a traditional PSTN and vice-versa. No, strictly speaking one cannot. before any pedants jump in with "it must be possible as I call my aunt... etc", it is achieved by using a gateway.

You voip provider has equipment that interfaces into the PSTN, and into the internet, and handles the conversion.

So how does one integrate "legacy" equipment into a VoIP environment? With a gateway device.

There are a number of ways of interfacing - ie routers with "voip pstn" ports from netgear and draytek, to complete PBX systems.

A simple way is to run a small PBX... based on Asterisk and running on an old PIII, with a cheap X100P PCI card providing the physical interface for the PSTN system; one socket to line, one to device. "device" can be anything.. a phone handset, a cordless phone base unit, a fax machine, a phonepak card in an Amiga... it doesn't care.

Hope that goes someway to answering your question!
 

Offline amigadave

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #24 on: July 08, 2008, 10:44:31 AM »
@alewis,

Thanks for the detailed reply.  It is a little confusing though.  First you say what I want to do can't be done and then it seems that you say it can be done and describe a couple different ways to do it.

Are the routers with voip pstn ports very expensive?  I might have an old PIII around here to run the PBX based on Asterisk, but I have no idea what Asterisk is, or which Linux version I should host it on?
How are you helping the Amiga community? :)
 

Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #25 on: July 08, 2008, 11:24:20 AM »
This is what I was concerned about... traditional telephony and voip are two hugely technical subjects, both describing what to the layman is the same thing (telephone calls), but in reality are two wholly different technical areas.

The problem is compounded by the fact that there are people who will sell you a "voip service"... that service can be anything from a single "telephone number", and which you need a voip phone (hardware or software, to a complete full blow IP PBX.

Heck, even the concept of a "phone" (handset) is now wholly ambiguous. To most people, a phone is the thing they pickup. In voip, a phone can be that. It can be a dedicated IP phone (c/w with ethernet port and no PSTN port), it can be a USB attached phone, which still needs some software to work. Or it can be software (think skype) running with a mic and speakers.

In days past, customers only had to be capable of plugging a handset into a wall socket. This was the demarc point. All the complicated technical equipment was hidden behind the demarc (exchanges, modulators, pbx, switched, ESS, SS7, System X, etc), and was the responsibility of the telco. And with the exception of PBXs, that was the same regardless of your supplier, be it BT, AT&T, BellSouth, RBOC, etc.

Voip changes that. Your supplier can be responsible for as little or as much of the technical part as they choose.

When I said "its possible", what you are trying to achieve is possible.... the way you described it wouldn't work. Which way you go about doing it depends on what voip system/service you have/choose...  or may be dictated by the requirement to add the Miggy into the mix.

Voip is actually straightforwards and "easy"... once a few basic principles are understood, so don't let me dissuade anyone!

Asterisk is a wholly free software PBX, runs on Linux. "Which flavour of linux..." any. But there is a simple, straightforward solution:  have a gander at
 
http://nerdvittles.com/

Home of what was "Asterisk@home", trixBox, and now in the latest incarnation, PBX-In-A-Flash.  Complete solution on a single ISO distro, based on Centos. D/l, burn to CD, stick in machine (with internet connection) and power on. One reboot and a few key presses later, a complete IP PBX in your own home.

regards the Phonepak, it may be irrelevant as there is now a bid on my item and I cannot end the auction. If you win, we can progress. Or, I'm quite happy to provide input assisting via another route, e.g. any fax-capable modem attached to a soft-pbx via an FXO card.

Regards the POTS (Plain Old Telephone System, ie legacy telephone devices) ports on SOHO routers, I've only very limited experience of a Draytek (and that was when I was doing some WDS work for two farmers with a single dsl line provided via a wireless link). The Netgear is considerably cheaper - in the UK - than the Draytek, and almost as reliable. Whether they work with fax is another matter, I don't know what service they can carry on the POTS port other than voice, or whether it is a full FXO port.

Brgds
Alan





 

Offline matt3k

Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #26 on: July 08, 2008, 02:54:26 PM »
Hi Dave,

I used to use a phonepak for my business and for home for 12 years or so.  It is a great product, it ran 24/7 and never crashed.  It has a lot of advanced features that were ahead of it's time (call following, multiple mailboxes, multiple line support etc.).  

Faxing worked fine, I believe I viewed them in super high resolution and printing was no problem.  It could auto detect a fax if you turned it on in lineman.

It was used in a 3000 desktop.  It had a SB 11 so I didn't need slow ram.  I do know that there were some bugs with older versions of the software, I switched in 94 or so to the latest updates and they were solid.  I can't remember the versions.  If you need me to check I can boot old reliable and grab the versions.

You really have a nice little treasure there, enjoy and good luck...

Matt

 
 

Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #27 on: July 08, 2008, 08:49:41 PM »
Other kit added.

ebay auction here

There is a mistake in the listing.. it is NOT a kickstart switcher, it is an Eyetech buffered IDE interface, and it has no damaged pins.

I glanced at it when putting everything together, and remembered I had a KS switcher at some time with 2 broken pins, and "assumed" it was it.

One bid already, as there is on the PhonePak
 

Offline alewisTopic starter

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Re: Amiga GVP PhonePak - fax, voicemail, answerphone
« Reply #28 from previous page: July 10, 2008, 01:30:17 PM »
Listing updated with sample international shipping prices, to Europe and USA. Can obtain other quotes for other countries on request.