Ebay issue, need advice/opinion.

[TheMagicM]

ok, these replies answer my question.  I was wondering if I was thinking correctly when I also wondered about paying for a repair when its even more then the cost of the item.

I'll keep you posted on further occurances.


anyway.. gotta get my butt in gear.. a certain AO user is waiting for his A4000D

[Damion]

anyway.. gotta get my butt in gear.. a certain AO user is waiting for his A4000D

My post in this thread was so super sweet that you're sending me an A4000D?!? FOR FREE?? THANKS! :lol:

[Retromania]

@ TheMagicM

Hi there

If you stated in your listing that the item was sold "as is" and with no guarantee, then certainly in the UK it would mean "you pays your money and you takes your choice".  In other words the buyer agrees that it is as described and buys on that basis.

I am completely naffed off with ebayers throwing their toys out of their pram because they feel hard done by.  I had a recent situation with a seller who decided not to play by the rules after the auction had ended.  I bid, perfectly legitimately, on a nice retro Amstrad CPC6128 computer system with green screen monitor.  I won the auction at an amazing £6.50 plus postage.  The seller then told me that he was not going to sell it for such a ridiculously low amount stating "would you sell a computer system for £6.50?".  He then invited me to make my best offer and he would consider it.  HELLO  I won the auction fair and square!  It was not my fault that he had not covered his ass with a minimum start price or a reserve.  What a complete ass*ole!!!!  It just makes me angry!!!

Anyway, to get back to you - IMHO I think you tell them to take a hike!

Hope this helps :-)

Retro

[clockmstr]

I smell a rat.

Sound to me that they are using the camera to repair their own and hoping for a full or partial refund.

I would tell them that the camera was working fine and it isn't DOA so sorry but it's not my problem.

AS-IS is AS-IS after all.

Fester wrote:
They should have contacted you BEFORE bringing the camera to the repair shop. Verify their claim with the repair shop. I honestly don't think you're at fault.

Nevertheless, you could give them their money back including shipping and tell them you're sorry that the product was damaged. I'm the nervous type about these sort of things. I loose sleep over things like that.

You make no money although I assume you got enjoyment out of the camera...but you get the satisfaction of going above and beyond for your customer and perhaps they will appreciate that enough to give you a positive mark on eBay.

Sorry if this sounds corny. This sort of thing happens sometimes.

Alternatively, if you give them 114.00, you still get to keep some of the proceeds and they might be quite happy with this compromise too.

Fester

[Plaz]

Well after scanning the feedback, it doesn't look too bad. Only one ticked of person out of the lot. And anyone can get stuck with a noob once in a while. After reading all that, I'd stick with my original reply..... Tell them to either file a claim with the post office as a damaged delivery or return the camera for a refund minus shipping.

Plaz

[weirdami]

@TheMagicM

I say just ignore them. You said AS-IS, and didn't guarantee no DOA, so you're in the clear. Maybe, if you want to do something at all, offer to be a witness (or whatever) that it was working when they make a claim for the shipping insurance. Just hope the post office doesn't know that those old cameras apparently are on the verge of death anyway. I tried to get the VCR part of my old Panasonic camera fixed, and the repair guy refused because once he'd fix one thing, another thing would break and people always came back complaining that he didn't fix it. He also was amazed because mine was the only one he'd ever seen that had a working camera part. Anyhoo, I say steal some slang from the movie Hot Fuzz and tell that guy to "jog on". :-)

If he threatens negative feedback, you can report him to ebay since that's feedback extortion.

[Tahoe]

Hmmm the thing which got me going was the "I've been using this camera for 14 years", right there he tells you he already owns one.
It sounds like he got his old one repaired and is trying to get money back from you.

[Plaz]

Oh, and if it is a return make sure to check the serial number. Swaping his bad one for a good one or such....


Plaz

[ArchM]

Actually, Paypal is really good about protecting whomever NEEDS protecting.  If your auction said As-Is, AND you got shipping insurance, then from my experiences with Paypal - you should be covered.
Whether he IS running a scam or not isn't important, what IS important is that you did everything right.  You tested it before you shipped it.  You added a disclaimer in the auction itself.  You got shipping insurance.  You did your job the best you could.  I personally wouldn't worry about it - ESPECIALLY if he paid through Paypal (which I sincerely hope he did).  

In any case, try to save any and all correspondence with the guy, just in case you need to refer back to it later.  I imagine it will go away if you just refuse to participate.