CyberStorm sent to DCE for repair

[Acill]

Hey Ron good to hear from you. I hop when you get to DCE you have some good news from them. Thanks again for the updates!!

[Palpatine]

We all understand that DCE has no more a repairs center, but a CSPPC production line, yes.

Actually, DCE still does lots of repairs, just no Amiga stuff. They repair and produce for lots of other customers. They used to do all repair work for Epson Germany, until Epson stepped over to another option for economical reasons.

The impression that DCE can only exist because of Genesi is very untrue.

Just FYI :-)

Cheers,
Ron

[Framiga]

Hi Ron

you wrote:

"Actually, DCE still does lots of repairs, just no Amiga stuff. They repair and produce for lots of other customers. They used to do all repair work for Epson Germany, until Epson stepped over to another option for economical reasons."

ahh! this is even worse!!!!

so they have a repair center but probably not an Amiga related stuff technicians!

Worse of i was thinking!

Ciao

[Palpatine]

so they have a repair center but probably not an Amiga related stuff technicians!

@Franco
I didn't say that. All the technicians that used to do the Amiga repairs are still there.

Don't draw conclusions.

Cheers,
Ron

[Kronos]

Framiga wrote:
DCE Computer Service GmbH: at 46145 Oberhausen -  Kellenbergstr. 19a (Hessen)

Hessen ??

Last time I checked they were in the opposite directing from my home ...

Maybe some kind of wormhole  :-o

Oberhausen (their may be more than one of that name, but only one "independent"
city, and the rest just suburbs of other cities) is at the north-western edge of the
Ruhr-area (Nordrhein-Westfalen), ~50km or so north of Cologne, and quite near
to the dutch border  :-o  (well lets say another 50 km, I'm not boored enough
to check).

[Framiga]

@Franco
I didn't say that. All the technicians that used to do the Amiga repairs are still there.

Don't draw conclusions.

Cheers,
Ron

Oh my God! even WORSE again.

DCE has still an Amiga repairs center, has some amiga related stuff technicians and so . . . .why the hell they doesn't fix the boards?

The situation is even worse than i thought!

Dellert hasn't excuses.

He does not have the will to resolve the issue.

Ron, i know that is not your fault but at this point, Dellert is really a . . . .bhaa . . .no words :-(

Cheers

[Palpatine]

DCE has still an Amiga repairs center, has some amiga related stuff technicians and so . . . .why the hell they doesn't fix the boards?

Franco,

I'm not speaking about this case in specific, regarding the repairs that we're haunting them for now. I'm talking about Amiga repairs in general, they are not doing that anymore because it's just not economically interesting anymore. Parts have run out, many repairs that are/were sent to them were tied on by others first (doing more damage than good) and they have so much other work that they really don't have time for it, which is basically the cause of this whole affair.

DCE is a commercial company and not, as some seem to think, some 1-person company working in a barn somewhere heavily depending on amiga turboboard repairs.

In their place, I would probably have the done the same although I would very likely have mad made sure that all outstanding issues were solved first.

Cheers,
Ron

[Framiga]

edit

[lempkee]

just as i EXPECTED!....

oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..

REALLY SAD! and funny enough not a big shock..

ohwell its all about costs i guess, and somewhat i understand the situation but to them who hoped for this to be resolved, REALLY SAD......

[Palpatine]

@Franco
Next time you go wild and post like this, please READ what the person you are replying to actually WROTE!!!

Let me spell it out for you:
-DCE will somehow fix all the outstanding repair issues, and Genesi will see to it that this actually happens as good and fast as possible.
-DCE currently has many happy customers, big companies that they do design and repair work for
-DCE is not taking any new Amiga-related repairs other then the ones that are with them now, just like I announced some months earlier in this thread (remember?).

Now for what I wrote about doing the same (I will explain this only once):

DCE basically stopped taking in new Amiga repairs because they have many other customers that are more interesting for economical reasons. This means they make more money then with doing Amiga things.

I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are  now) before switching from the Amiga market to another.

Is that really so difficult to understand without completely misinterpreting what I said?

You just read the "I would probably have done the same" part, did not read the rest or the context and just assumed that I said that I would have stolen your money!

This is the x-th time that you are either misinterpreting me, or accusing me or whatever and I must say that I find it very difficult to find motivation to keep helping you out.

Just think about the work that I'm putting in to help solve this situation: you had trouble finding out what happened to a few boards? Have you any idea how much work it is for ALL boards? I'm not doing this solely to get DCE in a good daylight for Genesi's sake,  I'm trying to help out the community here also because I am part of it and have a heart for it, as does everybody else at Genesi.

And I really don't have the time for this anyway. I don't mind if you ask me for status, or criticize me for whatever reason, that is your right. But next time you reply to someone READ WHAT THEY SAID FIRST! And if you don't unerstand what they meant, ask what they meant, either by private mail or on this forum.

Cheers,
Ron

[Roj]

I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are now) before switching from the Amiga market to another.

I think you're misinterpreting his frustration. It's negligent (at best) for DCE to have had the facilities and manpower to repair defective boards for which they were responsible in producing, yet mis-handle other people's hardware to the point that it is doubtful this situation will ever resolve. They may well have had other more "financially interesting" options to become involved with. It's hearing that they simply abandoned their responsibility in order to make more money that's so outrageous.

If I were on the shafted end of this deal, first I'd be livid, and after I got done with that step, I'd be taking it up with various organizations which exist to deal with situations just like this. There is NO excuse for this on the part of DCE. You don't just receive thousands of dollars in property and hope everyone else forgets about it whilst you go on your merry way.

These aren't affronts toward you, Ron. They're a release of longstanding frustration, and frankly I'd expect to see a lot stronger reactions than these.

This is worse than the T-Shirt fiasco, in my opinion, and has gone on even longer.

[Palpatine]

@Roj
I agree fully with you, that's why we started this in the first place. But this is not the first time that I am personally misinterpreted or misread or accused by the very same person.

Imagine what you could accomplish bringing in a juridical organisation of some sort in this issue? First of all there is the problem that it is a foreign company (from the viewpoint of the owner of the card in question), then it's aged several years. I'm not saying it's hopeless to do this, I just think that we are on the road to a better solution doing it the way we are doing now. Basically we got DCE to do a new production to produce new boards for the ones that were sent in under warranty, otherwise they would probably just have sent back the old (broken) cards. Ok there is a problem getting the parts etc. (more on this early next week) but there will be a solution at last.

I'm not defending DCE, nor am I tapping on Genesi's shoulders saying that we're so good or anything. That is not the point.  I'm just trying to get the situation solved, not keep whining over it. I think that is what everybody wants, isn't it? I'm just done taking personal accusations.

Cheers,
Ron

[Senex]

Hi Ron - seems your brain also does "cool computing", letting you stay that calm.  ;-)

Well, I do understand the frustration, but I think nobody gains anything if this thread leads to even further frustration - i.e. also on Ron's side.

Unfortunately, I'm sometimes myself quicker at posting than at reading carefully and thinking before, too, but maybe it would be more benefitting if this thread would get an update just weekly? Even Ron can neither perform miracles nor does he have a voodoo puppet of Mr. Dellert to remote control him from Rotterdam.

Of course no-one will be surprised if I say this, but I do so anyway: I think it's great by Ron to sort this out (especially since he really has already enough other tasks at hand in parallel), and I wish there would have been a "Ron" back then as well, when I had myself an Amiga in repair at another place many years ago.

[Coder]

@lempkee

oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..

That is kind of a pile of , right? I mean I have seen some service from their side and it goes a bit further then the normal service you might expect.

When it comes to service Coder says, OK.

And Ron is a good guy. He just want to help out.

Coder

[Acill]

Hey Ron, I am sure Framiga doesnt meen to get all upset at you, but you need to see it from our point of view as well. We sent in these boards at the request of DCE for a warrenty repair/replacement and then they just stopped talking to us once they were there. If I were to post on this page that I am accepting Amiga system to repair and then not ever do any of the work, but in turn put them all in storage and ignore all the emials and calls what would you think?

On another note. I saved for two years for my CSPPC card and when I got it at last only to find it was dead I was shocked and so upset, then to not hear back from after getting confermation it was at DCE was even more of a shock. I just want this over and to get my CSPPC card back WORKING is all I am looking for.

Keep up the great work Ron, we are greatfull for all your doing in our names.

[AmiGR]

Sorry... Not a single Pegasos board is to be repaired by DCE employees...