Newtek, What an awesome company

[tonyvdb]

As some of you know I have been having some trouble with my Video Toaster Flyer system.
I contacted Newtek's Tec. suport today and told them of my situation and what I have tried to remady the problem. The tec was very helpful and stated to me that they would have a look at the cards free of charge and do what ever it takes to repare the issue for free :-) This just blows me away that a company will still do something like this. After all I have had these cards for over 10 years.
Now if only Commodore would have offerd that sort of suport for there Amiga line they would still be around.

Way to go Newtek :-D

[ajlwalker]

Credit where it's due, that is fantastic.

[drewz21]

Awesome!

[TjLaZer]

Yes I just had two cards repaired for free!!! They are AWESOME!!!

[tonyvdb]

Update :-)

They received my Toaster card early this morning and have already fixed it and have just sent me an email that they have sent it back via Fedex late this afternoon.

Fast service or what :-D  :-D  :-D

[Jeff]

Let us know once you get it up and running. Any clue what was wrong with which card, or what they fixed exactly?

Jeff

[tonyvdb]

All the service tech told me over the phone was that he thought it was a problem with the video prossing section of the card.
hopfuly they will send an explination with the card as to what they fixed.

[TjLaZer]

My Toaster 2000 card actually went up in smoke!  Good thing I was in the other room, I smelled the burning and came in and saw my A2000 on fire!  (case was off too, good thing!) lol

[tonyvdb]

Heat has alwase been an issue with the Toaster cards. Need to keep tem cool with fans moving the warm air away.

[Oliver]

Wow, great service.  That's got to be great for the resale price of their cards too.  I think that kind of service would have to extremely rare in any industry, right?

[tonyvdb]

I can't think of another company that offers as fast a service to its costomers 10 years past it purchace for no fee at all.

[redfox]

@tonyvdb

Incredible.  I admire Newtek for standing behind it's product after all these years.

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redfox

[tonyvdb]

Hey Redfox good to see you. haven't talked for a while.
Yes I am very happy.
I contacted them today to find out what they did and they had to replace the CF cap on the Toaster 4000 card and flash the Flyer card Serial number for some reason.

[redfox]

@tonyvdb

That's great.  Sounds like you'll be getting it back quite soon then. :-D

I've been doing alot of shift work lately, so I'm lurking more than posting these days, trying to catch up on any news.

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redfox

[TorajaBoy]

Yep, Newtek is a great company!
My only regret is that the PAL version of the Video Toaster 4000 never came out. Usefull if you stay in Europe.

It's too bad for NEWTEK that developed a nice piece of Hardware, so powerfull software for video editing tools and invest so much money in the R&D for it...

Than Commodore get Busted.

But one cool fact is the NEWTEK upgrade program for every Amiga Toaster product, you can have a discount of 2000 US $ if you when to buy they new Video Toaster 4 (that's 50%)

But yep it's on PeeCee and you will need a BIG Bi processor Machine, Large Ultra 160 SCSI, MEM etc...

But some other company should learn about the great support from NewTek

RESPECT to NewTek!   :bow:

TorajaBoy