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Offline doctorjTopic starter

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Need MakeCD Registration Replaced - Can't contact Authors
« on: February 06, 2006, 06:41:16 PM »
I have been trying to contact the authors of MakeCD since Dec. 13 (almost 2 months now).

I recently bought out a friend of mine's Amiga equipment (all of it).
Included was an original copy of MakeCD. The diskette has a HiSoft
printed label that says:
Master Disk
MakeCD Ver 3.2
DAO Edition
Amiga 680x0 (checked)
Disk 1 of 1

On the hard drive of the Amiga the installed (and registered) version
of MakeCD is V3.2c. The About menu says:
V3.2c (31.8.99)
#xxxxxxxxxx registered for <--(license number xxx'd out)
private user with disc-at-once

David xxxxxxx
xxxx W. xxx N.
Exxxxxxxxxtown
USA <---- old address (xxx'd out for privacy)

The registration number itself has been lost over time. What can I do at this point to get a replacement/re-generation of the registration number?

I am still in contact with David, and I am sure that he would provide any assistance necessary.

Thank you,

Jeffrey W. Davis

----
I sent this email to .

David from HiSoft is the only one to respond.  He said there is really nothing he can do since distribution of the registration numbers was done strictly by the authors.

I have gotten no response from Angela or Patrick.

This is a very expensive piece of software, and the DAO license was not cheap.  I have sent a half-dozen emails to Patrick and Angela with zero response.

I have the original disk from HiSoft.  The registration number can be sent directly to the original purchaser if it is a problem sending it to me.

I have a registered copy of 3.2c on the hard drive.

I would like to update the software to the latest 3.2d beta 11 so I can successfully use a LiteOn IDE drive with it since the SCSI drive failed.

I need help.

I'm not asking for cracked codes.  I want the legitimate registration number that was purchased.

I would think that the authors had disappeared, but since December, the software has been upgraded from 3.2d beta 10 to beta 11.

Who is updating it, and how do I get an email reply from this person?

-Jeff
 

Offline Golem!dk

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #1 on: February 06, 2006, 06:57:44 PM »
Patrick is reachable through the mailing list.
~
 

Offline doctorq

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #2 on: February 06, 2006, 07:17:49 PM »
Quote

The registration number itself has been lost over time. What can I do at this point to get a replacement/re-generation of the registration number?


Sounds to me like you want to get a new registration number free of charge, because you have the original disk...

That reminds me of a jerk I met on IRC once; he wanted me to send him my keyfiles of the software he had used, because he lost his in a harddrive crash. He expected since he registred once, he was entitled to new keyfiles free of charge. I can only ask, when has it been the authors responsibility to replace peoples keyfiles and registration numbers because the customers doesn't store them in safe places???
 

Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #3 on: February 06, 2006, 08:12:56 PM »
It's just customer service.  Not really a big issue.  Actually MANY software companies will do just that.  It seems these people are still in operation, so it seems quite a reasonable request to me.
Good good study, day day up!
 

Offline twizzle

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #4 on: February 06, 2006, 08:16:22 PM »
if you have the original make cd disc the registration code is on the disc label, it is 29 carrectors long and must be entered exactly

after you enter the code and start the program you will be asked to enter your details
it will then be registered to you
 

Offline doctorjTopic starter

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #5 on: February 07, 2006, 12:57:53 AM »
If it were only that easy.  The registration number is not printed on the disk.

I contacted HiSoft, and the registration number was on a piece of paper.

I am not looking to start some sort of war, but I find it highly HIGHLY offensive that I am likened to some "jerk on ICQ" when I make the request that a registration code is resent to the original software purchaser.

This package is one of *THE MOST EXPENSIVE* on the Amiga.  I find it unreasonable to expect to have to re-purchase it because a piece of paper was lost.

Did I buy rights to use the software?  Or the piece of paper itself?

If you don't know... the original software came with a temporary registration code.  The final registration code was provided by sending in a registration card to the author.

Without the registration code I cannot even move the software to a different partition or upgrade it.  The drive that it used to work with failed.  An upgrade will allow it to work with the replacement drive.

-Jeff
 

Offline AmigaPete

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #6 on: February 07, 2006, 02:24:14 AM »
doctorq,

Please read the original post again. I believe that doctorj is only trying to find an active link to the authors of the software so that he can transfer the ownership, so to speak.

Pete
 

Offline Savan

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #7 on: February 07, 2006, 03:15:05 AM »
Quote
I can only ask, when has it been the authors responsibility to replace peoples keyfiles and registration numbers because the customers doesn't store them in safe places???


With attitudes like that, it is no wonder people would rather download a pirate version than support developers who think "customer service" is non existance. Developers should be jumping through hoops for customers, not placing silly obsticles in the way.

@doctorj

If you have no luck, send me a pm and i will help you out.
 

Offline Hyperspeed

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #8 on: February 07, 2006, 04:49:54 AM »
I remember being thoroughly pissed when I bought the DAO MakeCD from HiSoft and opened it up to find I had to send off to Germany for the code.

The commercial package that cost 50 GBP actually stops working after 3 months, by which time it has reverted back to the shareware demo. No wonder piracy is rife!

When you have opened the box there is a booklet inside and on the first page is a Hisoft Serial Number and alphanumeric Registration Code.

To get around the 'bastard 3-month time limit (that I paid 50 GBP for) I set the Workbench clock to 2097 or something and then installed the software, this really buggered with the time limit. HAH!

:-D :-D :-D

Hey, when you do get it running get VCDGear, it works a treat.
 

Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #9 on: February 07, 2006, 05:05:43 AM »
A bit off topic- Reminds me of my brother's problem when buying a second hand car.  The stereo had a digital lock, which had dissabled the system after the power had been cut while the car was awaiting auction.  My brother contacted the previous fleet owner, who said he couldn't issue the code, because it was copywrited by the manufacturer.  The manufacturer was of course in another country, so after a long distance call, and being put on hold on a support line, my brother was told he would have to pay for the service of getting the system unlocked at a dealer, and he would have to pay again if he ever got a flat battery.  After calling a dealer, it was going to take two days of having the car booked in for service.  Well, in the end, he checked online, and found how to hack the security.

I can see the reasons for implementing the security in that way, but sometimes it's easier to just hack it, even when you have bought the thing.  I've also done this for a number of games I've bought, applying hacks to avert the security, just because it's annoying to enter the codes, or put the CD in the drive.  It might be illegal, but I don't consider it piracy, or harmful.
Good good study, day day up!
 

Offline Hyperspeed

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #10 on: February 07, 2006, 05:20:59 AM »
Can you imagine sitting in front of a Playstation with a code-wheel like Zool, or a bit of red card with barely visible watermarks on? I forget which game printed it's copy protection code with black ink on black paper, might have been Alien Breed 3D 2.

And I never did like these popups when a program is executed. TurboCalc, Wordworth and DPaint5 all did this, it's just irritating. It's like getting into the car and the airbag hits you in the mouth.

:-)
 

Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #11 on: February 07, 2006, 05:45:05 AM »
Worms had the black on red printing, but it wasn't the only one.  One of my friend's old dos games had deliberately wavey, grainy, and low contrast printing of its codes, and you had to experience severe eye strain just to start the game.  You had to enter three codes correctly, and quite often you would make a mistake just because you couldn't read the printing which you had paid for.

I remember one friend spent a night with his girlfriend, with her reading the Worms codes, and him typing, just to avoid that annoyance.

Yeah, that's what I buy games for, 'cause they're so much fun to use.

Another great piece of security design was the old Cubase on the Mac.  One had a copy protected validation floppy, which one had to use as a key to unlock the program.  The floppy could only be used twice, being re-enabled when uninstalling.  The obvious problem was the event of data corruption.  After one good crash, and a corrupted floppy, one of my friends was given just terrible customer service, and accused of being a thief despite having registered his software.  So, he just cracked his copy.  Is it wrong?  Back in those days, there were also hardware dongles, which quite often caused other programs to fail, including some music software that a lot of people really wanted to use together.  So, people just did the naughty thing, so they could use the software they paid for.

Again, I can understand the reasons for all this, but when pirated software runs better than originals, then the attempted security measures have just failed.

One time when my PC crashed (think it was a bad power surge), half my software wouldn't work anymore.  The clock had been set to some ridiculus date, and licences I had paid for stopped.  Unfortunately, when I corrected the clock, the licenses wouldn't re-validate, and I had to re-install, re-configure, and defrag my hard drive.

Well, I don't have a solution, but some attempts of software companies really just work against them.
Good good study, day day up!
 

Offline chris

Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #12 on: February 07, 2006, 08:41:14 AM »
@Oliver

Actually, Worms (at least my copy) had a code book with (shiny) black text on a (matt) black background - completely unphotocopiable I would think (never tried), but also a pain to read.

There have been some dodgy protection schemes over the years.  How about LensLok?

Chris
"Miracles we do at once, the impossible takes a little longer" - AJS on Hyperion
Avatar picture is Tabitha by Eric W Schwartz
 

Offline doctorq

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #13 on: February 07, 2006, 09:10:49 AM »
@doctorj

Quote

I am not looking to start some sort of war, but I find it highly HIGHLY offensive that I am likened to some "jerk on ICQ" when I make the request that a registration code is resent to the original software purchaser.


I'm not trying to start a war either, and I have never said you were a jerk; I said you reminded me of one I met om IRC. My point of view is ,that the buyer is responsible for not loosing registration numbers and keyfiles; not the authors of the software. As I see it, you lost the reg number, so it's your fault.

And by the way, "resent to the original software purchaser"??? Didn't you say you got it by buying a friends Amiga collection???

Quote

If you don't know... the original software came with a temporary registration code. The final registration code was provided by sending in a registration card to the author.


When I registred I was sent a disk with the registration number printed on it. Just like twizzle was.

@Savan

Quote

With attitudes like that, it is no wonder people would rather download a pirate version than support developers who think "customer service" is non existance. Developers should be jumping through hoops for customers, not placing silly obsticles in the way.


Customer service non existant? As if I can write to Microsoft that I lost my registration number for WinXP, but have the original CD, and get a new one without paying? Yeah right, that wouldn't make it sooo much easier to sell pirated software. Replacing keyfiles and registration codes has nothing to do with customer service if you ask me...

Customer service is helping out when needed, not to give freebies to people because they don't store their software correctly.
 

Offline Hyperspeed

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #14 on: February 07, 2006, 01:57:40 PM »
Now listen here... frog!

The man's request wasn't for the keyfile but for someone to contact such as Angela Schmidt.

I have MakeCD and the code is on the book not the disk.

Taking Microsoft's customer services as the norm is like accepting famine because McDonald's is closed on a Sunday night.

Now be nice!

:-D

EDIT: "Be excellent to each other!"  -  "Party on dudes!"