Hmmmm...some of you make me out to be a bad guy, trying to put 'the little guy down'.
Firstly, this wasn't a call center, it is an email-based tech-support. I don't know what rank the individual holds and I don't care. He could be the CEO, chief software engineer or the janitor, it makes no difference to me. The fact of the matter is that he made a false statement:
"R*xio always conflicts with Nero and you should uninstall it"
Not true. And Ahe*d knows this, don't try to convince me otherwise.
Now in the grand scheme of things, whether via email or written correspondence or in any communication, if a company provides support for one of their products they have a duty to not mislead the customer or offer information that is outright untrue. Speculating about the qualifications or rank of the person who gave me those instructions is irrelevant: they were sent to me under the company's direction and the company is responsible for the quality and effect of those instructions. So, by omission or misdirection or outright lying, I got advice that not only didn't solve my problem, but was harmful to my system. What would you say if you were the 'little guy'working at R*xio and you heard about this?
On a different note: do you not think (and maybe I'm being a little weird here) that it is odd to suggest that there is a driver problem when the software burns a 4gb disc perfectly with an Ahe*d aspi driver from 22/7/2004? This is in line 7 of the log. The DVD drive and the Nero software are brand new. All the other aspi drivers (for the CD writer)are older and have nothing to do with this error. I tell you what, have a look at the log and tell me I'm being unreasonable:
-----------------------------------------------------------
Private
User
(deleted serial number prior to posting on AO)
Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.71 (0002), size=45056 bytes, created 17/07/2002 11:03:20
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 22/07/2004 17:33:44
Nero version: 6.3.1.20
Recorder: <_NEC DVD_RW ND-2510A> Version: 2.16 - HA 1 TA 0 - 6.3.1.20
Adapter driver:
HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <_NEC DVD_RW ND-2510A >Version: 2.16 - HA 1 TA 0 - 6.3.1.20
Adapter driver: HA 1
=== Scsi-Device-Map ===
DiskPeripheral : WDC WD800BB-00CAA1 atapi Port 0 ID 0 DMA: On
DiskPeripheral : ST3120026A atapi Port 0 ID 1 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-2510A atapi Port 1 ID 0 DMA: On
CdRomPeripheral : OPTORITE CD-RW CW4002 atapi Port 1 ID 1 DMA: On
=== CDRom-Device-Map ===
_NEC DVD_RW ND-2510A D: CDRom0
OPTORITE CD-RW CW4002 G: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1535MB (1572336kB)
Free physical memory: 1115MB (1142272kB)
Memory in use : 27 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
4.9.2004
ISO compilation
15:19:47 #1 Text 0 File Isodoc.cpp, Line 6065
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
15:19:47 #2 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2
15:19:47 #3 Text 0 File DVDR.cpp, Line 5367
Booktype counter: 500, Booktype selected in EEPROM, command version 2
15:19:47 #4 Text 0 File Reader.cpp, Line 126
Reader running
15:19:47 #5 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)
15:19:47 #6 Text 0 File Burncd.cpp, Line 3173
Turn on Disc-at-once, using DVD media
15:19:48 #7 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 4173823 (927:30.73, 8151MB)
Last address to be written: 4167855 (926:11.30, 8140MB)
15:19:48 #8 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)
15:19:48 #9 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: _NEC DVD_RW ND-2510A, Media type: DVD+R9 Double Layer
15:19:48 #10 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================
15:19:48 #11 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 4167856 (4167856) = #4167856/926:11.31
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 4167856 blocks [_NEC DVD_RW ND-2510A ]
--------------------------------------------------------------
15:19:48 #12 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [_NEC DVD_RW ND-2510A ] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 8535769088, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
4167856 | lead-out | 1 | 0x00 | 0x41
15:19:48 #13 Phase 24 File dlgbrnst.cpp, Line 1855
Caching of files started
15:19:48 #14 Text 0 File Burncd.cpp, Line 4183
Cache writing successful.
15:19:48 #15 Phase 25 File dlgbrnst.cpp, Line 1855
Caching of files completed
15:19:48 #16 Phase 36 File dlgbrnst.cpp, Line 1855
Burn process started at 2.4x (3,324 KB/s)
15:19:48 #17 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
15:19:48 #18 Text 0 File DVDPlusDualLayer.cpp, Line 369
Disc finalized, LBA total Image size: 4167856 (8140MB), Last LBA L0: 2083935 (4070MB)
15:19:49 #19 SCSI -1093 File Cdrdrv.cpp, Line 1188
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x034D8000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0xBF 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x0C 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x02 0x00
15:19:49 #20 Text 0 File DVDPlusDualLayer.cpp, Line 451
L0 Data Zone Capacity set to 2083936 (1FCC60h, 4070MB) -> ERROR, capacity different:
L0 Data Zone Capacity on disc: 2086912 (1FD800h, 2038MB)
L0 Data Zone Capacity requested to be set: 2083936 (1FCC60h, 4070MB)
15:19:49 #21 CDR -1093 File ThreadedTransferInterface.cpp, Line 1614
No seek complete
15:19:49 #22 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1614
Could not perform start of Disc-at-once
15:19:49 #23 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK
15:19:49 #24 Phase 38 File dlgbrnst.cpp, Line 1855
Burn process failed at 2.4x (3,324 KB/s)
Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 17/08/2001 14:07:32
File 'Drivers\CDRALW2K.SYS': Ver=6.0.0.171 , size=24839 bytes, created 13/01/2003 10:19:26
File 'Drivers\ASPI32.SYS': Ver=4.71 (0002) built by: WinDDK, size=16512 bytes, created 17/07/2002 10:05:10
File 'Drivers\PXHELP20.SYS': Ver=2.02.62a, size=20016 bytes, created 28/10/2003 11:02:00 (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.1106 (xpsp1.020828-1920), size=86912 bytes, created 29/08/2002 01:27:50 (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
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@ Adolescent:
Calm and rational enough for you? :-D :-D