Its not a case of being suckers or anything else, its a case of there being no impitus on the part of the banks to improve, I mean, where else would you go to except another bank with equally {bleep}ty service. Its not just one or two banks, its all of em!
But that's where you're wrong.
To say that all customers are dissatisfied with their bank(s) would be a huge generalization.
I'm not the only person who is happy with the particular bank I'm with(Was "Bank of Melbourne", now "Westpac").
There are crap banks, but there are good ones also. (I live in Australia, BTW)
Perhaps it really is just the UK that is like that. OR, perhaps it's just you guys... it's really too small a sample of customers to know.
The fact is that I have a quality banking service.
I walk in the bank fairly happy - I walk out with a huge grin on my face. NOT because of the women there, but because of the fine job they are doing. They BY FAR exceed my expectations just about every time.
No joke.
Some people will keep complaining about the bank that they are with - but never change.
It's usually the same one here - "The Commonwealth Bank"
It doesn't matter how bad it gets, it's always very popular! There are huge lines of people at the ATM's. WHY wait for so long?
These people who complain about the huge fees etc. (and they do have large fee's) are the same ones who will wait 10 mins to get to the ATM - and they complain about that, too.
Not I. If I'm using the ATM, I walk straight up (there are some very convenient ATM locations for the bank I'm with) get my money - or do whatever I'm doing - and go
My charges have always been either very low, or NILL. (For my personal account, that is, my business account is expensive, but worth it)
Their charges have been high. (For a very basic personal account)
I don't understand some people.
:-?