CyberStorm sent to DCE for repair

[Palpatine]

Hi,

I am working with DCE to sort out all issues. Everyone who posted on this list that they have an outstanding repair with DCE has already received a personal pmail or email from me. If I missed anyone then excuse me and contact me.

Also anyone else who has a repair with DCE and has not posted on this thread, please email me all the relevant details NOW.

Best regards,
Ron van Herk
Genesi

[Palpatine]

Ron Van Herk is in front of his computer . . NOW:

You bet! :-)

Just to let you know what's going on;
I am making a list of all boards that I am getting emails about. This week we will also have a list of all boards that are with DCE and then basically we'll put them next to each other and start working out what's whose, what needs to be done etc.

Cheers,
Ron

[Palpatine]

have you found owr boards at DCE?

Hi,

I'm on it, we don't have a full inventory yet, but we did find 2 boards from Mexico ;-)

Hopefully all others will be this week.

Cheers,
Ron

[Palpatine]

I don't know the status of all the individual boards yet, some have been repaired, others will be repaired or will be replaced if possible. First priority is to inventarize everything that is there. There are also boards there from people that are not on Amiga.org.

We hope to have everything sorted out this week. Once there is a definite status of your board, I will contact you directly.

Cheers,
Ron

[Palpatine]

Unless you're legally bound not to, can you tell us what condition some of these boards are in? e.g., stripped of parts as we've suspected, just sitting on the shelf awating a repair that otherwise never would've come...?

Some have not been repaired yet, and some have, but so far, none appear to have been stripped.

Cheers,
Ron

[Palpatine]

Hi Franco,

I just emailed you privately regarding the status. Like I said, as far as I can see all your boards have been retrieved and we will try to send you a shipment next week.

General status;
Basically I think we found all the boards that you guys have emailed me about. DCE is now doing the repairs and we should be able to finish up on all this soon. Be assured that we are 'on it' even if I don't report every day ;-)

Cheers,
Ron

[Palpatine]

Hi Daniel,

We're now at the stage where we have located all boards (except for a few which have gone really mysterious ways) and we are looking into getting solutions for each peticular repair issue.

I'm working on my list from the top to the bottom, I have just not reached you yet, it's not a matter of luck :-)

To everybody concerned:
Besides the very obvious warranty claims, I have also found various boards that have a 'questionable' warranty claim with them ;-) Also there are some boards that are broken beyond repair or that require hard to find parts. In  every case I will try to find a suitable solution but please keep in mind; everything is possible except the impossible...

Cheers,
Ron

[Palpatine]

Hi Roj,

Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing PLUS the fact that you don't know anything about the situation on-site at DCE PLUS the fact that this is not something I am or can be doing full-time PLUS the fact that we're helping out here for free...  I can imagine you might comment like that. ;-)

Best regards,
Ron

[Palpatine]

No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.

Indeed I can, I have dealer's experience with DCE as well, from my Compter City work.

I don't think this is the place to discuss details about this, or that this would really serve the purpose of the whole project.

As for keeping me on my toes, don't worry, I get lots of emails every day on the subject to keep me alert :-)

But I don't think it's fair to say that it's "any time now" time again, with all respect. Not now that the first boards have been repaired and returned.

Anyway, don't underestimate the work involved in fixing all this. There's more than meets the eye. There are some horror-stories here that are not even DCE's fault, because they either never got the board or have long ago repaired and returned the board already. Not to mention boards for which no serial number is known.  But like I said, the first results are there, all the others will follow.

Cheers,
Ron

[Palpatine]

Hi,

Everyone whose card has been located should now have received an email from me.

Please note that there are also cards for which we have not yet received serial numbers from the customers or that have just very recently been told us to be at DCE. These are not done yet, obviously.

For those of you whose cards cannot be fixed:
They will in any case be returned to you. Apart from this, Genesi will work out some sort of compensation, to 'ease the pain' a little.

Cheers,
Ron

[Palpatine]

Hi,

No further news since I last checked. I will contact them to ind out any updates, but it might be monday before I succeed. They always have something called "weekend" around this time of the week. Don't know what they mean though LOL

Cheers,
Ron

[Palpatine]

@Dragster
On august 22nd, I emailed to Ronky:
The BlizzardPPC is too damaged to be repaired, it will be returned without being fixed therefor. We are working on some sort of small compensation for this, that Genesi will offer you. Details are not set yet, so I can't tell you more right now.

Since Ronky 'did the talking' for both of you since the start, I emailed only him regarding this and his board.

We have not yet been able to determine what kind of compensation we can give, mainly due to tight schedules and holidays. we will figure out something next week, though.

If you don't want to wait for that then I can get DCE to send you the board this monday, but that would exclude it from any compensational arrangement that I am trying to set up.

As for sending it to Amiga.fr, I don't think that that will be possible, since we agreed with DCE that they'd return all repairs directly to the customers.

As for the card being with them for 2 years and still not repaired, I agree that that's very disappointing. Apart from it being repairable or not, it should have been handled within a normal period of time of course. But it wasn't, just like loads of other repairs, which is exactly why I'm helping out here in the first place. I'm know that it's not going as quickly as we all would have liked, but I'm doing what I can here.

Cheers,
Ron

[Palpatine]

@TjLaZeR:
Did you send me your details before?
I know about the boards from Software Hut, but there is an additional issue with those. Please email me on rvanherk@nl.genesi.lu.

[Palpatine]

@Doobrey:
Pegasos is an entirely different issue. The repairs in question in this thread concern repairs sent to DCE in the past that are now finally being handled and fixed, where possible. The only connection with this and Genesi is that Genesi, me in this case, are helping to solve the issues as a courtesy.

Regarding Pegasos(2) repairs, that is Genesi's responsibility. The fact that DCE is subcontractor in this case, is not relevant.

Cheers,
Ron

[Palpatine]

@Doobrey:
Ok mate, no offense taken ;-)
I just want it to be clear that Genesi is not DCE. Besides, concerning DCE this kind of thing will not happen with them again.

Cheers,
Ron