Warranty period for new HW

[Piru]

I was under the impression that EU would have enforced minimum 2 year warranty period, but it seems not everyone is playing by the book:
Two-year warranty (EU law)

Specifically I find this relevant since it has been confirmed that AmigaONE X1000 warranty period is 1 year.

Is there some sort of mix up here, or is Amigakit or A-Eon going to ignore the EU directive 1999/44/EC?

[Piru]

I cant speak for the rest of the EU but thats not how it works in the UK.

*edit*

I should say that what i am talking about is described in the article itself.

So uhm, it's up to the customer to realize that the *true* warranty is actually 2 years?

[Piru]

The two years warranty is for the end customer. For Business to Business it's one year. So A-EON gives one year warranty, then it shall be up to distributor to extend the warranty to two years.

Okay, so it was a mix up, and the warranty is indeed 2 years.

[Piru]

Hm wait, so Amigakit should be giving 2 year warranty?

All products are covered by a limited return-to-base warranty; refurbished/pre-owned products are covered for 6 months and new products are covered for 12 months.

source: Conditions Of Sales And Returns

If I understand things correctly it should be 24 months as Amigakit is the distributor. Correct?

[Piru]

That would be what I'd expect in the absence of a longer manufacturer's warranty.

Okay, time to email and ask then.

[Piru]

Piru is buying an X1000?

Nope (I am a Amigakit customer though).

I think it is quite important, considering how the hardware being new and having a warranty was made such a big deal.

[Piru]

doesn't explain

Let me try to spell it out for you then:

• This is a highly expensive piece of HW, at least $3000. I'd think that the customers deserve to know that if the HW fries 13 months into their ownership they actually don't have to spend another $3000 to get a new one.
• Big deal was made of the fact that this is new hardware that has guarantee (unlike some 2nd hand HW). So the question of how long the guarantee period will be is quite relevant.
  

If someone is stupid enough not to use exercise their consumer rights that is of course their own problem. Yet, I find it somewhat difficult to understand why there seems to be some resistance to these kind of questions.

You seem to have awfully short memory regarding these things. You've already forgotten that caring for the consumer is one of my favorite subjects.

[Piru]

Okay, time to email and ask then.

Response from Amigakit:

In the UK we adhere to the Sales Of Goods Act which goes further with consumer rights than under EU legislation.  In some cases if the item can be
independently proved as having a manufacturer defect and it exceeds the standard warranty period then retailers are oblidged to repair the item out of
warranty up to a period of six years after purchase date.  This is balanced against reasonable wear and tear of using the product and does not include
product abuse or cosmetic damage.

Hope this helps.

I think this settles the issue.