Buying a A1200 from Vesalia

[TjLaZer]

I am going to order a NTSC A1200 from them.  I take it they do not come with a 110 volt PS or anything else unless you order it extra right?  It seems there was not an option for a 110V PS so I did not add it, and no English manuals just German, so nix that.  I can add a HD but since I have one I did not.  So my question is: what about the HD Bracket and cable???  Anyone have any idea if it comes with it?  I emailed them but I know how long it will take to get an answer.  Sad really.  

[TjLaZer]

I believe that all the parts will be included, however it always depends how careful the assembler is in regards to how the finished job will look like, e.g. possibly some broken/cracked plastic tabs that hold the case together from the inside, etc.

Oh great don't tell me that!!!  

[TjLaZer]

Well it seems they cancelled my order as I was too impatient and asked here first!  I had emailed them before in the past SEVERAL times and never got a reply or was a week late.  And today I get a swift response that they will not process my order.  How nice.  Great business model!  See below:

> I placed an order for a A1200 NTSC, does this come with the metal HD
> bracket and cable?  If not I would like to add that to my order too
> please!  I have a 4GB 2.5" HD I want to install in it.  Does this come
> with a 110Volt Powersupply?

Hello,

Sorry, we will not process your order. You placed it in the middle of the night (we live in Europe, remember?) and even before a new business day has begun, you already complain on amiga.org we wouldn't respond on time?

To put it in your words: sad really.


Regards

--
Vesalia Computer
- Sales/Bestellannahme -

[TjLaZer]

Well since Vesalia likes to read AMIGA.ORG BEFORE responding to customer emails read this:

"You guys need to re-evaluate you business practices! This is quite ridiculous.  I only complained that I did not get a fast response to emails and I have lots of friends in Amiga.org so I asked a question there.  Whats wrong with that?

But apparently others are complaining about your products!!  Broken clips and new(ish) parts thrown together to make a complete A1200?  No thank you, I want a nice new A1200 that is not flawed at all..."

[TjLaZer]

Well if they do this to every person that "asks a question" they will not have many customers will they?  Glad to deal with dealers like Software Hut, they are simply awesome.

[TjLaZer]

Well I would still like to "give them a chance" and order a NTSC A1200 from them but if they are going to be like this then no "skin off my back".  It does not look too good for us American customers to be treated like that. That is what is "Sad really!"  I never said anything bad about Vesalia.  All I said was that they don't usually respond to emails in a quick manner.  Which is the truth from what I gather and from personal experience!  Maybe they need to use better translation software if they think I said something bad about them!

[TjLaZer]

I had emailed them SEVERAL times in the past years and got varying results, but the common theme was WEEKS before I got a reply (If I even did get one)  So I was using this knowledge when I posted this.  If I was a new customer I obviously would of waited 2-5 days first as I know people are busy, have lifes, family etc.  I am not a moron.  I know the time difference, I use to live in Greece.  BUT with that said, as I posted, I knew how they are so I thought I would ask the question here.  Not my fault Vesalia is all sensative and defensive about this, they need to improve their customer service.  The way I, and clearly most American users, see it Vesalia needs to improve their customer service relations dept.  LOL  I guess we are used to better customer service over here in this part of the world.  Living in Greece I got great friendly service, so I don't know what their deal is.  Maybe a bad day, But I did email them twice in my defense and, NO SURPRISE here, no responses so far.

[TjLaZer]

@x56h34

:roflmao:  :smack:

[TjLaZer]

You know I didn't even think about that one, maybe it is all political the way Vesalia treated me. Since I am an American and they hate Bush, they handled this in a bad way?  Hmmmm......  

:roflmao: