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Author Topic: Gateway tries to "diversify" product line with digital projectors  (Read 4309 times)

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Offline Waccoon

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Re: Gateway tries to "diversify" product line with
« on: March 25, 2003, 04:43:17 AM »
A good friend of mine used to work as a Gateway tech support rep, right when they had the big change of management.  Before the management switch, the job was OK.  After the switch, he DESPISED the job.

His worst experience is when they started attaching clocks to all the support lines.  Due to a bug in the system, sometimes the clocks reported that a call lasted 0 seconds.  Even though it happened often and to everybody, management thought tech support reps were picking up the phone and hanging up.  Within 3 months, my friend left the company.

From what I've heard, Gateway is getting what they deserve.