Amigakit and their customer service...

[dannyp1]

Darrin says:

"I'll tell you why, because the onus was on you to ask questions"

It kinda reminds me of Doomy selling a1200's on EBay and not mentioning that they were Pal and not NTSC.  When complaints started coming in his response was "If you wanted to know if they were NTSC or PAL you should have asked".  If the item is different than what one might assume it to be I'm not so sure that the seller shouldn't state that in the description.
As far as Painkiller, I think he got a little carried away and there is no excuse for vulgar language in emails. None.

As for Amigakit, I don't think that it was too much for them to change the description a little so no one else would ever be confused again.  I don't think they can say the description is perfect as at least one paying customer was confused by it.  A truly customer oriented business has to push personnel feelings aside.  That being said, I have ordered many items from Amigakit and had no problems at all.  I have always been happy with our dealings.

Dan

[dannyp1]

Lorraine says:

"This still doesn't mean Matt couldn't put a little note in bold/8point/times at the very bottom of the ad simply saying "this is a modified PC drive", unless he's worried it'll somehow put people off buying it, but then that's dishonesty in itself."

Thank you Lorraine.  That is kinda what I was getting at.  Not the size of someones rear end.  I realize that it's not practical to list everything the drive fits but a lttle note like you suggest would help.  You can run across a road without looking one hundred times and not get hit.  When you get hit on the 101st time you run across does mean that you were right to do it the first hundred times.

[dannyp1]

I feel that it would be a very easy thing to add a simple sentence to the description.  It would seem to me that Amigakit if truly customer friendly would want to do it.  It wouldn't hurt anything and it might help.  OK, if you didn't like the crossing the road story, how about walking with your shoes untied, or any of a thousand other things.  The point of the story was that someone eventually didn't understand the description and if adding a sentence to the description will fix the misunderstanding, why not fix it?  I worked at a chemical company for 28 years and believe me, many times I saw change initiated by just 1 complaint.  But I am also willing to acknowledge that I live in the US and it's very possible that customer relations here might be very different than in the UK.  Lots of things are different.  Slim Whitman was bigger than Elvis or the Beatles in the UK.     :-)