Newtek, What an awesome company

[tonyvdb]

As some of you know I have been having some trouble with my Video Toaster Flyer system.
I contacted Newtek's Tec. suport today and told them of my situation and what I have tried to remady the problem. The tec was very helpful and stated to me that they would have a look at the cards free of charge and do what ever it takes to repare the issue for free :-) This just blows me away that a company will still do something like this. After all I have had these cards for over 10 years.
Now if only Commodore would have offerd that sort of suport for there Amiga line they would still be around.

Way to go Newtek :-D

[tonyvdb]

Update :-)

They received my Toaster card early this morning and have already fixed it and have just sent me an email that they have sent it back via Fedex late this afternoon.

Fast service or what :-D  :-D  :-D

[tonyvdb]

All the service tech told me over the phone was that he thought it was a problem with the video prossing section of the card.
hopfuly they will send an explination with the card as to what they fixed.

[tonyvdb]

Heat has alwase been an issue with the Toaster cards. Need to keep tem cool with fans moving the warm air away.

[tonyvdb]

I can't think of another company that offers as fast a service to its costomers 10 years past it purchace for no fee at all.

[tonyvdb]

Hey Redfox good to see you. haven't talked for a while.
Yes I am very happy.
I contacted them today to find out what they did and they had to replace the CF cap on the Toaster 4000 card and flash the Flyer card Serial number for some reason.

[tonyvdb]

They payed for the return shipping via Fedex. I had to pay the shipping to them (well worth it in my opinion)
The tracking info I have says I will have it on Monday :-D

Update: Received the cards and evreything is good.
A very pleased Amiga User :-)

[tonyvdb]

Yes, I have had the opertunity to see the new VT4 in operation and all I can say is WOW :-o  Newtek has really put alot of effort in this package Its just too bad its so exspencive. A compleat system will run you over $10,000US but is well worth it.

[tonyvdb]

Another issue is there are not enough A-one users out there to suport making a VT for it, there are far more clasic amiga users and even that probably is not enough.

[tonyvdb]

"At least we need a good port of OpenGL, because then we will able to run same 2D/3d transitions of video wipes."

Not true either the Video Toaster 4000 uses the AGA capabilities of the A4000 and was able to do 3D transitions just fine. I have even built my own 3D wipes on my Toaster Flyer.

[tonyvdb]

Videotoaster 4000 it is not in any way hardware compatible with new AmigaPPC based on PCI BUS.
So even emulating Toaster4000 software on PPC Amigas it will not run or even crash.

True but as I said in a post earlyer there is no way Newtek would do this as there are not enough A1 users out there to suport such a move.

Remapping Toaster 4000 software to run on new Videotoaster v.4 it could take more time than re-writing all the drivers and transition effects programs from scatch.

Newtek would have to totaly redesign the hardware in order for it to work on an amiga (the card would be larger then the 4000 is) and it would most likely only work on the A4000 as the A1200 dosent have the space for a card of that size.

[tonyvdb]

"NewTek's great support is exactly why i know people who stayed with the Video Toaster even after they added Wintel clones and Macs to their stable of video gear. They kept their Amiga VT stuff, because when you need something to work glitch-free, it's there. You can count on the Amiga VT."
Exactly!
 I dont know how many of you have had the opertunity to use the Video Toaster Flyer as I do but I can vouch that there is no editing system availavble for any platform that can perform as well as the Video Toaster. It truly amazes me how much you can do with the Amiga 4000 and the VT Flyer. I have no reason to "upgrade" to a PC baced system because it runs so well. The only thing I wish Newtek would have incorperated better is a nicer interface for a "true" timeline editing screen. There are some 3rd party programs that integrat into the Flyer but they dont work that well or look that nice as the VT4.