Warranty period for new HW

[ajlwalker]

Hm wait, so Amigakit should be giving 2 year warranty?

source: Conditions Of Sales And Returns

If I understand things correctly it should be 24 months as Amigakit is the distributor. Correct?

Actually the Sale of Goods Act allows for up to six years warranty.

If an item purchased would reasonably be expected to last for a period of up to 6 years and doesn't, then you can seek redress from where you bought it.

This may of course explain in part why the X1000 is so expensive.  Then again, it may not.

I actually don't think there's anything wrong with the quoted terms and conditions as I assume it is referring to the manufacturer's warranty.  This is common practice in the UK, and pretty much nobody has an issue with it.

Oh, and while you're in people's champion mode, you may want to email amazon about their kindle warranty too.  It's not a heck of a lot different to amigakit's policy: http://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200727720&qid=1319756133&sr=1-1

[ajlwalker]

I think the *real* question people should ask, is, whether teeny-weeny upstart of a company that obviously relied on pre-payments in the shape of a "beta testing program" for its R&D and early production, would really have the financial means to actually honor a warranty program, should it be some major flaws in the design? Promising is free, actually delivering is not.

Some people cling to the mantra "I won't buy second hand, I will buy new, because then I have a warranty". The funny thing about them is that most of them are the very same people who bought into the *previous* "Amigaone", the one from Eyetech. Not a single flawless Amigaone exists, no matter the model, they are *all* broken by design. And how did Eyetech handle this? Well, the only way they could - They lied and said "there are no problems" (much with the help of AW.net moderation policies of that time) and then they simply left the scene! "Warranty" my a$$!

Some never learn...

I have never owned an Amiga One.  I don't want to buy 2nd hand apple hardware just to test as OS I may not like.

Conflating Eyetech and Aeon is also unhelpful.  One scenario is fact, the other hypothetical.

Thanks to jus quaesitum tertio, much of the financial cost of any support should be borne buy their partners Varysis and the contract manufacturers.

[ajlwalker]

We have manufacturers that offer only 6 months warranty to their products. But because the EU regulation forces us to do two years warranty, we cover the remaining 1,5 years of warranty by us. Well, if you think the customer is the winner in this case, you are wrong!

All the distributors who have to cover the extra warranty time with repairs by themselves, include that extra expense in the cost of the product. So the customer is the loser in the case, in fact every customer, because he pays for the extra warranty that he may never has to use. Some distributors of for example HP offered us 5-years extended warranty for printers at extra charge. You can have even 10 years warranty if you want to spend extra for something that you may not need at all. I think two years is pretty okay and the directive is right. But probably AmigaKit wants the X1000 price to be as low as possible, so they offer more limited warranty. I am not sure, probably some representative of them can tell us.

Most of the time the warranty period speaks for itself. If the manufacturer is not scared to offer 2-3 years warranty, like in may case with the Inspiron (probably the high end products) then it shall speak that the product is monitored under better QA department.
On the contrary, the AmigaOne X1000 is developed by a start-up company that as shown on some of the pictures have QA department of only one person, who is probably doing  this part time. No wonder they can not offer extended warranty period.

When I purchased my desktop in 2005, Dell gave me a 1 year warranty.

1 year to the day, they called me up offering to extend the warranty for another year for £60 (if I recall correctly).  I declined, explaining I would repair any problems myself.

The machine still operates fine.

In fact virtually everything I have ever bought operates fine for years and years after the warranty, as I look after it and never abuse it.

What all this doesn't explain is why Piru has seen fit to take issue with a very small company's terms and conditions, when in fact they are virtually identical to some of the largest corporations on earth.

[ajlwalker]

Response from Amigakit:

I think this settles the issue.

Piru, there was no issue.

I already advised that SOGA exceeds the European standard.

It would be pretty foolish to operate in the UK and not comply with SOGA.  Of course some do, but they are fly by night operations and normally operate out of market stalls, not internet presences such as AEON, Varysis, and of course Amigakit.

Your customer focus is laudable, but as has already been stated it is somewhat misplaced.  Anyone prepared to shell out $3000 on a machine should be capable of investigating this themselves, and perhaps have the means to repair it through other channels anyway.

To a bystander it looks like petty nit-picking, even if that is not you motivation.