Can you point me to their feedback? I can get a very good feel for things if I read some history.
BTW, not knowing the feedback at this time and if I were in the same situation, I tell them to return the camera and I'd refund their $$$ minus the shipping cost. But that's just me. However, if you did have postal insurance I would still say they need to place a claim with the post office. It was good when you shipped it.... period.
Plaz