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Author Topic: Warranty period for new HW  (Read 7616 times)

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Offline drHirudo

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Re: Warranty period for new HW
« on: October 27, 2011, 08:59:35 PM »
Quote from: Piru;665378
I was under the impression that EU would have enforced minimum 2 year warranty period, but it seems not everyone is playing by the book:
Two-year warranty (EU law)

Specifically I find this relevant since it has been confirmed that AmigaONE X1000 warranty period is 1 year.

Is there some sort of mix up here, or is Amigakit or A-Eon going to ignore the EU directive 1999/44/EC?


The two years warranty is for the end customer. For Business to Business it's one year. So A-EON gives one year warranty, then it shall be up to distributor to extend the warranty to two years. My company receives very expensive machines that costs thousands of euros from France and the factory gives us only one year warranty. We cover the rest. That's how it works, but you are a software guy and you wouldn't know such details. Just throwing random flames as usual.

Offline drHirudo

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Re: Warranty period for new HW
« Reply #1 on: October 28, 2011, 05:41:59 AM »
Quote from: Daedalus;665450
A one year warranty is a standard statement for lots and lots of electrical goods (see the Kindle mentioned above for a good example - Dell are another good example, giving a one year limited warranty on their computers).

When I bought my Dell Inspiron, the shop gave me two years warranty, that is handled by Dell's distributor, not by Dell directly. On the other hand, when I ran the Dell Support Center software, it says the warranty is valid until 19th November 2013, which I guess is 3 years from the manufacture date.


Go figure.

Offline drHirudo

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Re: Warranty period for new HW
« Reply #2 on: October 28, 2011, 10:25:09 AM »
Quote from: Daedalus;665496
@drHirudo

Yeah, I think there's a mixture of the various statements in the thread - the business-to-business thing, the EU-specific laws and the standard limited warranty statement. It would be normal for the distributor to tell you 2 years since they're local, however Dell have on their website that a standard warranty is 12 months and a 3-year warranty is an optional extra...


We have manufacturers that offer only 6 months warranty to their products. But because the EU regulation forces us to do two years warranty, we cover the remaining 1,5 years of warranty by us. Well, if you think the customer is the winner in this case, you are wrong!

All the distributors who have to cover the extra warranty time with repairs by themselves, include that extra expense in the cost of the product. So the customer is the loser in the case, in fact every customer, because he pays for the extra warranty that he may never has to use. Some distributors of for example HP offered us 5-years extended warranty for printers at extra charge. You can have even 10 years warranty if you want to spend extra for something that you may not need at all. I think two years is pretty okay and the directive is right. But probably AmigaKit wants the X1000 price to be as low as possible, so they offer more limited warranty. I am not sure, probably some representative of them can tell us.

Most of the time the warranty period speaks for itself. If the manufacturer is not scared to offer 2-3 years warranty, like in may case with the Inspiron (probably the high end products) then it shall speak that the product is monitored under better QA department.
On the contrary, the AmigaOne X1000 is developed by a start-up company that as shown on some of the pictures have QA department of only one person, who is probably doing  this part time. No wonder they can not offer extended warranty period.

Offline drHirudo

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Re: Warranty period for new HW
« Reply #3 on: October 28, 2011, 12:56:00 PM »
Quote from: ajlwalker;665509

What all this doesn't explain is why Piru has seen fit to take issue with a very small company's terms and conditions, when in fact they are virtually identical to some of the largest corporations on earth.


As he said, he cares for the customers, because he thinks they are babies that can't take the care for themselves on their own. So any person who has $3000 to spend on his hobby is not mature enough to read that the warranty is one year.
Oh well, he must jump to Dell and Apple! as well in this case - they are criminals in his books (btw Apple are criminals for stopping producing PPC hardware too).
It would be better if AmigaKit offers extended warranty for people who are willing to pay extra for it, so Piru (who is not going to buy AmigaOne X1000 anyway) can sleep well.