Amiga.org
Amigakit Hardware => A600GS & A1200NG => Topic started by: X-death on February 23, 2026, 06:53:21 AM
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Hello,
I would like to request a clear update regarding my Amiga 1200 NG order ( AK-21853 ? ) placed on November 24, 2025 to EUR.
Aside from the initial payment confirmation email, I have not received any official communication about the status of my order. In late December, I contacted AmigaKit privately and was informed that November orders were being processed at this time. Since then, there has been no further communication.
I fully understand that delays can happen, especially with specific hardware projects like this one. However, several months without any official update is concerning. Customers should reasonably expect transparent communication and at least an estimated delivery window.
The product itself looks very promising, but professionalism and customer experience are just as important as the hardware.
I respectfully ask for a clear status update and an estimated timeframe for delivery.
I am aware that it is not particularly pleasant to read this kind of message, and I also understand that a forum is not primarily intended to serve as a customer support or order tracking platform. However, posting here is also a way to seek transparency and share part of the user experience around the product.
My intention is not to be confrontational, but simply to obtain clarity and better visibility regarding my order.
Thank you in advance for your time and clarification.
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We have had a lot of orders for the A1200NG and we are building, configuring, flashing and testing each board in the sequence that customer placed the order with us. Your board is assembled in the latest batch. However it is just waiting to configure it for your specific needs. At the same time we are developing a new system update - as you may have seen on the weekly updates we provide here. The A1200 NG and A600GS are large projects that we are investing many hours into every week. I am hopeful you will enjoy using the system. Thank you for your patience.
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Hello,
Thank you very much for the update and clarification.
I appreciate your transparency and the hard work your team is putting into this project.
I am really looking forward to using the system and exploring whether I can do some development and creative work on this machine myself.
I have also read your private message,thank you for the update.
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Hello,
I wanted to follow up, as it has now been about a month since the last update, and I have not yet received any shipping confirmation or tracking number ( you say in private number tracking number is ready ... ).
I completely understand that these projects can take time and that you are handling many orders. However, I would really appreciate a clearer update on the current status of my order, and if possible, an estimated shipping timeframe.
Thank you again for your work and your time.
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@amigakit
Another week have passed and still no reply about you.
I am willing to be patient and I understand that issues can occur, especially with complex hardware projects. However, this order was placed back in November, and at this stage, proper communication is essential and expected.
This order is valued at over $200, and it is not acceptable to have no communication or visibility at this point.
If I do not receive a response , I will proceed with the following actions:
Initiate a payment dispute / chargeback with my payment provider
Share my experience publicly on Amiga-related forums and platforms, including regular updates on the situation
I would prefer to resolve this situation amicably, but I now require a clear and immediate resolution.
Regards,
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They just told you in plain writing. Their priority is to take money from customers to develop their product, not actually delivering products to customers.
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They just told you in plain writing. Their priority is to take money from customers to develop their product, not actually delivering products to customers.
That has to be one of the craziest comments I have ever seen online.
I would love to see a company actually ever say anything like that.
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I think it is quite sad that these UK web-shops do not communicate better. I am also waiting for a Pistorm order from Amigakit placed on the 9th of February.
Several attempts to email the store on both sales and support but maybe i am considered spam to them who knows.
Is this English culture to shaft your customers ? All i need is dialog i am a very patient man. Hopefully it will be resolved in due time i do remember amigakit being my favorite store now it is not
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I think it is quite sad that these UK web-shops do not communicate better. I am also waiting for a Pistorm order from Amigakit placed on the 9th of February.
Several attempts to email the store on both sales and support but maybe i am considered spam to them who knows.
Is this English culture to shaft your customers ? All i need is dialog i am a very patient man. Hopefully it will be resolved in due time i do remember amigakit being my favorite store now it is not
Or it could just be your email was never received. PM me your order number.
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PM sent
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Not to hijack the thread, but can I chime in for an order placed last April?
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Not to hijack the thread, but can I chime in for an order placed last April?
Why post, just PM me.
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@F0LLETT
I’ve replied to your PM with my order details, thanks.
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Finally the long wait is over but....
Just received the package today, and unfortunately it arrived heavily damaged by the carrier.
The box was severely damaged, and after opening it, I found that the motherboard is broken.
I have taken multiple photos of the package, packaging, and the damaged board as evidence.
This is clearly a transport damage issue.
I would like to know how you would like to proceed (replacement or refund).
Please note that I am keeping all packaging and items as received.
I am very disappointed given the long wait for this order.
I look forward to your prompt response.
Best regards,
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Wow! Sorry to see this after the amount of work that has been put into building this board. i have never seen such bad damage to a package like that before! The A1200 NG are sent double boxed in a black cardboard outer box. To have such bad damage would need immense force- it almost looks like the box has been driven over. Really bad handling by La Poste -
Please send us the pictures of the outer box and all the components to support@amigakit.com
We will have to make an immediate claim with the postal companies for this.
Apologies for the inconvenience.
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Hello,
Thank you for your quick response, I really appreciate it.
We will go through all the necessary steps together. I will send you all the requested pictures by email shortly.
It’s obviously very frustrating, especially considering the amount of work that has gone into designing and building this board — I can clearly see that on my side as well. So it’s a frustrating situation for both of us.
At the end of the day, it’s just hardware, and we will sort this out properly.
Thanks again for your support.
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It’s obviously very frustrating, especially considering the amount of work that has gone into designing and building this board — I can clearly see that on my side as well. So it’s a frustrating situation for both of us.
Beyond frustrated. :(
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Wow! Sorry to see this after the amount of work that has been put into building this board. i have never seen such bad damage to a package like that before! The A1200 NG are sent double boxed in a black cardboard outer box. To have such bad damage would need immense force- it almost looks like the box has been driven over. Really bad handling by La Poste -
Please send us the pictures of the outer box and all the components to support@amigakit.com
We will have to make an immediate claim with the postal companies for this.
Apologies for the inconvenience.
Hello,
I have sent all the requested photos by email (via WeTransfer due to file size).
Please let me know if you need anything else.
Thanks.
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Hi,
Very frustrating when you have spent well over £200 on this stuff.
Hope you get sorted very soon, don't Amigakit have postage insurance?
Regards
Ian
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Wow! Sorry to see this after the amount of work that has been put into building this board. i have never seen such bad damage to a package like that before! The A1200 NG are sent double boxed in a black cardboard outer box. To have such bad damage would need immense force- it almost looks like the box has been driven over. Really bad handling by La Poste -
Please send us the pictures of the outer box and all the components to support@amigakit.com
We will have to make an immediate claim with the postal companies for this.
Apologies for the inconvenience.
Hello,
I am following up regarding my damaged A1200NG.
Following your message, I sent an email the same evening with a WeTransfer link containing all the requested photos. I did not receive any response, and the link eventually expired without being downloaded.
I then sent a second email with a new WeTransfer link, which has also not been downloaded to this day.
Could you please confirm that you received my emails and advise on the next steps?
Thank you.
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First of all, thank you for the two Amiga 1200 computers, that were bought through Amigakit, 15 years ago. When that is written, I would like to take the opportunity to complain and make a suggestion, if that is allowed. The wait was four stinkin' months. Once the computers arrived they were half destroyed, but, that's not Amigakit's fault. Instead of the “made to order philosophy”, from my own experience, remembering how there were absolute zero updates in those four months - turn it around, only sell items that are >>available for immediate shipping<<. I think that is fair for everyone - or am I wrong?
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How did this story end? I had to wait for my A1200NG for eons back then. Same with my order at retropassion.co.uk, a business somewhat known for its horrible delivery times and service.
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Hello,
Still ongoing at the moment.
They have now successfully accessed the photos and are reviewing the situation, so I am waiting for their feedback regarding the next steps.
I will update once everything is resolved.
Thanks.
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Hello,
Unfortunately, I have not received any further communication or proposed solution regarding my damaged A1200NG since the photos were finally downloaded.
I have tried to remain patient and cooperative throughout the process and allowed ample time for the matter to be resolved amicably.
However, as a customer, I also have rights regarding goods received damaged during delivery.
As no concrete resolution has been proposed, I now consider the discussion/amicable phase closed and will proceed through formal legal channels.
A formal notice letter was sent this morning.
I will provide a final update once the matter is resolved.
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I feel you. A1200.net did finally come out of its hole in the ground after posting a negative feedback on trustpilot in my case with them.
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Hello,
Unfortunately, I have not received any further communication or proposed solution regarding my damaged A1200NG since the photos were finally downloaded.
I have tried to remain patient and cooperative throughout the process and allowed ample time for the matter to be resolved amicably.
However, as a customer, I also have rights regarding goods received damaged during delivery.
As no concrete resolution has been proposed, I now consider the discussion/amicable phase closed and will proceed through formal legal channels.
A formal notice letter was sent this morning.
I will provide a final update once the matter is resolved.
You could have just Pm'ed me. I would try to find out whats going on.
As I have with everyone else who p'ed me. I have always tried to help as best I can to resolve issues.
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@Ingstein
I'd spread the work around to whoever responds to communication and shows they have the spare capacity or enthusiasm to help. I'm trying Retro32 this time for a repair.
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@Ingstein
I'd spread the work around to whoever responds to communication and shows they have the spare capacity or enthusiasm to help. I'm trying Retro32 this time for a repair.
Guessing thats a dig at us. However, we are not a1200.net (they also do not do repairs) and this thread has nothing to do with repairs.
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@F0LLETT
Not at all! I know we have had our differences but I appreciate all the service you have provided me over the years. It seems like the A1200NG has found a significant market and you are now burdened with that success is all. You are now (in my view) too busy to deal with some repair work jobs for Classic machines as you now focus on order fulfilment and support tickets for A600GS/A1200NG and soon to be A4000NG. That seems to be the case! Other recapping/repair services are available...capitalism at work! Obviously, other peoples' experiences will differ and I am not an oracle on your business or market sector. All the best.
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There are many thoughts on why there is a lack of response and
here are some ideas to think about. Imagine how many people visit this site and
in this case, it is a computer that was bought last year. Seller wrote in and
some of the needs this person is in by now, is with the postal service not the store.
So, what can one do? It's never easy, one would say, could buyer get another board and
in this case he just wants a refund. That's alright, but you also have to remember
that it is out of their hands by now. The postal service that delivered the package must
expedite their investigation.
Soon buyer will get the refund, it just has to be processed correctly and maybe
unknown to buyer, in the end, by not private pm'ing the store directly, there has been
corrosive damage done to the image of this site. I understand is the buyer wants to
kick the postal service for their poor service. In the end one must just have more
solid patience to pull through this one. Stay safe out there! Thanks for everything you do!
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Hello,
Unfortunately, I have not received any further communication or proposed solution regarding my damaged A1200NG since the photos were finally downloaded.
I have tried to remain patient and cooperative throughout the process and allowed ample time for the matter to be resolved amicably.
However, as a customer, I also have rights regarding goods received damaged during delivery.
As no concrete resolution has been proposed, I now consider the discussion/amicable phase closed and will proceed through formal legal channels.
A formal notice letter was sent this morning.
I will provide a final update once the matter is resolved.
After you posted photos of the broken board here, the first priority for AmigaKit should have been to send out a replacement ASAP. Claiming aganst the courier should be a secondary priority.
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@Rob
We hand build the A1200NG. We have a backlog of orders so it takes time to send a replacement board. They are not off the shelf items. The customer knows we are working on his replacement board and the secondary task is to try and get some money from La Poste for the terrible damage they did to the original package. We spent many hours building that board and packing it in double boxes and it looked like it got mangled in a machine- maybe even driven over !
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That is a really good question, how long does it take to make a board?
How many components?
Each has to be placed on the board...
Yes, it is manual labor, however, "many hours?"
Agreed, I am not a professional, I have done boards before, it was zip, zap, done.
Roll out some flux and bake, boom!
Each board takes, how long?
From the customer's point of view, some insigt would be nice.
Unknown to us is the hard labor behind all the work you do.
Let's say, 2 hours to make a board, well, that's 8 boards per worker a day.
Lastly, do you have the proper equipment to make these boards?
Originally I thought, a few hours, the most.
For the record, I am not a pro.
So in the end, how labor intense is this?
How are you testing the the boards, x-ray?
In any case, it is not an easy job.
Truth be told, I just don't know enough about it.
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Several hours to hand solder a board, flash the hard drive, bench test.
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I ordered an A1200NG board September 2025. My order is still not processed. I wrote several times to support now. Last time a few days ago I never received a response.
Sad to see that other people, who order way later have received their boards in the meantime. It is overall a very frustrating experience. And, I do understand that there is a waiting time. But this is 9 months now without a response.
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That is a really good question, how long does it take to make a board?
How many components?
Each has to be placed on the board...
Yes, it is manual labor, however, "many hours?"
Agreed, I am not a professional, I have done boards before, it was zip, zap, done.
Roll out some flux and bake, boom!
Each board takes, how long?
From the customer's point of view, some insigt would be nice.
Unknown to us is the hard labor behind all the work you do.
Let's say, 2 hours to make a board, well, that's 8 boards per worker a day.
Lastly, do you have the proper equipment to make these boards?
Originally I thought, a few hours, the most.
For the record, I am not a pro.
So in the end, how labor intense is this?
How are you testing the the boards, x-ray?
In any case, it is not an easy job.
Truth be told, I just don't know enough about it.
You do know your rehashing what I basically said. Its still the chicken the egg situation. If we re making 8 boards a day as you say.
Who is making GS's, Store orders, answering emails, answering phone calls, etc etc.
Im the only technical person here, I do all the soldering, smd etc etc work. I do not have a team of 5 or more to shoulder the load.
Yet Amazon service is expected. I also see ArmChair soldering, spare time traders, constantly taking a pop. Easy when all you do is supply 1 or 2 products to others. Hell if that was case, be no problem.
I ordered an A1200NG board September 2025. My order is still not processed. I wrote several times to support now. Last time a few days ago I never received a response.
Sad to see that other people, who order way later have received their boards in the meantime. It is overall a very frustrating experience. And, I do understand that there is a waiting time. But this is 9 months now without a response.
Pm me your order number. So I can look into it.
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Pm me your order number. So I can look into it.
Did you have a chance to check?