Amiga.org

Amigakit Hardware => A600GS & A1200NG => Topic started by: Amigadude on July 01, 2024, 07:41:50 AM

Title: Registration Failed
Post by: Amigadude on July 01, 2024, 07:41:50 AM
Just setting up the A600GS I bought at kickstart and clicking the "Register this A600GS" button just brings up the Registration failed message :'(

I have set up Wifi and logged into my Amisphere account
Title: Re: Registration Failed
Post by: amigakit on July 01, 2024, 08:04:27 AM
Hi

Sorry for the problem.

Please send us an email with your A600GS serial key and we will activate it.  Some serial keys inadvertently didn’t get activated on our server this weekend.  Apologies for the inconvenience
Title: Re: Registration Failed
Post by: Amigadude on July 01, 2024, 08:20:33 AM
Sent :)
Title: Re: Registration Failed
Post by: Amigadude on July 01, 2024, 11:31:04 AM
New serial key fixed it :) Cheers...

Save Amisphere Credentials isn't working for me though... :(
Title: Re: Registration Failed
Post by: THX-1138 on July 18, 2024, 02:45:05 PM
Hi, my A600GS arrived today and I have the same problem with the serial number being rejected.
Title: Re: Registration Failed
Post by: F0LLETT on July 18, 2024, 05:08:37 PM
Hi, my A600GS arrived today and I have the same problem with the serial number being rejected.

Try now.
Title: Re: Registration Failed
Post by: THX-1138 on July 18, 2024, 09:47:44 PM
It worked!

Thank you.
Title: Re: Registration Failed
Post by: brownb2 on September 08, 2024, 05:28:10 PM
I'm having the same problem. I opened a separate thread for it before I found this. Any chance you can add my device too?
Title: Re: Registration Failed
Post by: F0LLETT on September 09, 2024, 09:30:10 AM
I'm having the same problem. I opened a separate thread for it before I found this. Any chance you can add my device too?

Guess this is resolved now.
Title: Re: Registration Failed
Post by: ernsteiswuerfel on November 16, 2024, 08:42:17 PM
Where even is this A600GS serial key?

I received my unit the day before yesterday and set it up today. Everything fine so far, but no sign of the said serial key, needed for updates. As this is my 1st AmigaKit product I don't know where to look for. And it's not mentioned in the manual...

IMHO this should be mentioned in the printed manual.
Title: Re: Registration Failed
Post by: amyren on November 16, 2024, 09:14:53 PM
In the menu, klick on System, you should se your serial key there under General
Title: Re: Registration Failed
Post by: ernsteiswuerfel on November 17, 2024, 01:14:22 PM
Thanks for the hint!  This isn't mentioned in the manual and nowhere else in the menu structure.

Would be good if the key is more prominently highlighted in 'General', e.g. with a larger or colored font so one could find out oneself more easily at least...
Title: Re: Registration Failed
Post by: broadblues on November 17, 2024, 02:47:32 PM
You don't actually need it, unless something goes wrong as it's auto entered in the registration form, which is the other place you can find it.
Title: Re: Registration Failed
Post by: ernsteiswuerfel on November 17, 2024, 03:37:36 PM
Then I must have messed up the registration form somehow...  :-\ The account was created but the serial not transfered. So I was not able to use the online-update functionality afterwards.

But as the updater is verbose enough and states that online updates are for registered users only I had a hint of what to do and was able to sort this out with amyrens' help.

As it comes to my mind now... another small glitch in the registration form:
The entered password should always be shown. Only that way I was able to figure out that seemingly no special characters like '%'", '!', ';', '$' are allowed in the password. I use them often for my passwords. If the registration forms entered password is only shown as dots one would not know that special characters are simply skipped when entered and do not end up in the desired password at all - without any kind of feedback that this does happen.
Title: Re: Registration Failed
Post by: broadblues on November 18, 2024, 12:10:40 PM
Thanks for flagging this up, this may in fact be a bug, I will need to double check the server side code, but IIRC only the username is character restricted the password can contain 'odd' characters. I do remember that I had applied this filter to the password field on the login page, and someone with an existing account couldn't log in, it seems I overlooked mistakenly adding it to the create account page too!
Title: Re: Registration Failed
Post by: broadblues on November 18, 2024, 12:37:36 PM
OK it's not a bug at  least not in *my* code in that -) But it is confusing I agree!
Title: Re: Registration Failed
Post by: Lorfarius on November 24, 2024, 01:32:33 PM
Having the same problem, bit frustrating as its a Sunday so not sure when this will be looked at  :'(

Edit. Looks like they've replied to the email and are sorting  ;D
Title: Re: Registration Failed
Post by: notel98 on November 24, 2024, 04:42:35 PM
I had an issue registering my a600 GS but support sorted it really quickly for me (within a couple of hours).I hope that you have the same result.
Title: Re: Registration Failed
Post by: F0LLETT on November 25, 2024, 09:51:54 AM
I had an issue registering my a600 GS but support sorted it really quickly for me (within a couple of hours).I hope that you have the same result.

Yes, but a bit more awkward on a weekend. As we do not work weekends. I tend to leave my work machine in work, so have no access to key data.
Title: Re: Registration Failed
Post by: Lorfarius on November 25, 2024, 11:21:07 AM
Yeah they sorted it for me yesterday (thanks for that!) and just been spending a bit of time messing around with the system and a load of games. Been great so far, only problem was my desk is a mess of cables so gone out to buy a USB hub/wireless keyboard this morning to help clean things up a bit.
Title: Re: Registration Failed
Post by: AmigaOldskooler on November 25, 2024, 12:06:15 PM
Yeah they sorted it for me yesterday (thanks for that!) and just been spending a bit of time messing around with the system and a load of games. Been great so far, only problem was my desk is a mess of cables so gone out to buy a USB hub/wireless keyboard this morning to help clean things up a bit.

Hey Lorfarius! Nice to see you around. Remember your Amiga podcast from years ago. :) Will you be making a video on the A600Gs perhaps?
Title: Re: Registration Failed
Post by: Lorfarius on November 25, 2024, 01:27:37 PM
Hey Lorfarius! Nice to see you around. Remember your Amiga podcast from years ago. :) Will you be making a video on the A600Gs perhaps?

Amigarama, those were the days  8) Good idea, I might!
Title: Re: Registration Failed
Post by: AmigaOldskooler on November 25, 2024, 02:26:27 PM
Amigarama, those were the days  8) Good idea, I might!

Cool! 8) I have bought the A600GS myself, but have not done much with it yet. Going to hook it up later tonight. Looking forward to checking it out, what it is capable of. Please let us know if you make a video, so we can check it out. :)
Title: Re: Registration Failed
Post by: janikosk78 on February 13, 2025, 10:48:54 AM
It seems that others have had this issue as well.  :( The A600gs I ordered arrived today, and I’m having trouble registering the device. My user account is set up, and the Wi-Fi is working fine, but it won’t let me register the device. I sent an email with pictures attached.

EDIT: That was fast service. It’s working now. Thank you!  :)
Title: Re: Registration Failed
Post by: F0LLETT on February 13, 2025, 12:02:11 PM
It seems that others have had this issue as well.  :( The A600gs I ordered arrived today, and I’m having trouble registering the device. My user account is set up, and the Wi-Fi is working fine, but it won’t let me register the device. I sent an email with pictures attached.

EDIT: That was fast service. It’s working now. Thank you!  :)

Database had not been updated with new keys. I ment to do it Friday, didn't get chance.
All sorted now.
Title: Re: Registration Failed
Post by: Yellowpearl on April 25, 2025, 05:45:23 PM
Looks like I have the same problem, A600GS received today, but won’t register. It kindly tells me there is an update, but won’t let me install it.. :(

AmiSphere account OK, and WiFi working, just registering not happening.
Title: Re: Registration Failed
Post by: F0LLETT on April 28, 2025, 08:50:53 AM
Looks like I have the same problem, A600GS received today, but won’t register. It kindly tells me there is an update, but won’t let me install it.. :(

AmiSphere account OK, and WiFi working, just registering not happening.

PM me your serial key, so I can check database.
Title: Re: Registration Failed
Post by: AmigaOldskooler on May 24, 2025, 02:06:34 PM
"Registration Failed: Invalid Serial Code" on A1200NG. The computers serial code is already present when entering Register Product. I click on "Register This ()" and the error appears. Earlier one could update the firmware without registration.
Title: Re: Registration Failed
Post by: amigakit on May 24, 2025, 02:19:22 PM
Hi

Please email your serial key and we will look into this:

support@amigakit.com

Thank you
Title: Re: Registration Failed
Post by: AmigaOldskooler on May 24, 2025, 03:16:47 PM
@amigakit

Serial sent. 8) Thanks!
Title: Re: Registration Failed
Post by: AmigaOldskooler on May 24, 2025, 03:36:06 PM
@amigakit

Many thanks for the quick response! E-mail received and registration activated. 8)
Title: Re: Registration Failed
Post by: Ale555 on June 07, 2025, 09:52:47 AM
Hello,
I'm trying here because maybe I've sent the email to the wrong address.
Some time ago I bought a used A600GS. The system is great and everything works very good, apart from the update service.
It needs the A600GS to be registered to my account but it's already registered to the old user and I can't figure a way to deregister it.
Maybe someone knows a way or someone from Amigakit can help me...
Thank you!
Title: Re: Registration Failed
Post by: J-Golden on June 07, 2025, 08:36:16 PM
I get the same thing.  Sent serial # in the reg. bar on the Registration Screen and the Serial NO. from the sticker.
Title: Re: Registration Failed
Post by: Ale555 on June 09, 2025, 06:56:58 PM
So should I write them again? I only sent my Amisphere account and the A600GS registration number.