CyberStorm sent to DCE for repair

[Dragster]

Thanks Raquel and Bill!!!! You're our only and last hope.

Hope to hear from you SOON with great news!!!

Thanks!

Daniel

[Troels_E]

@ Ronky and Dragster

You did not get your boards back yet???

Mr. Dellert told me a long time ago that he had returned them to you (you remember I contacted him for you, right?).

Anyway Dellert/DCE is not to be trusted ( I have NEVER been lied to by a company like he did it), sad that Genesi have to do business with a company like that and that anyone who buys Genesi products then indirectly supports DCE.

Simplest soloution would probably be to contact the local German police.

[AmiGR]

Ehm, Genesi is trying to help that situation.
Nobody should try anything stupid yet.
If they fail to help and a customer feels like it,
he could contact the police but that IMHO should
be the last option.

[Troels_E]

I know Genesi is trying to help out and I'm sure people appreciate it.

They have an interest in DCE getting a better reputation as they are business partners.

Talking about police being last option:
Seems to me DCE have gotten a LOT of chances to resolve problems and/or return peoples cards during the year(s).  

This has only resulted in unanswered calls and emails, endless lies from Dellert, and a few cards returned to their respective owners.

IMHO they should be reported to the local authorities, but I guess the problem is almost solved (by the time that has passed) as everybody have "accepted" (given up!) not to get their card back?

[Framiga]

edit

[Troels_E]

By holding back YOUR property DCE are breaking national rules, I can't see why a lawsuit would be needed (atleast not initially)?

Doesn't DCE admit they have your boards, don't you have a reciept from when you send them?

That BB/RV is your last chance is NOT correct, but it might be the easy option :-)

[Jose]

"They have an interest in DCE getting a better reputation as they are business partners."

Ugh??!! There's no way DCE is gonna get a better reputation after retaining people's cards that much time without warning them. Period. I'd never buy anything coming from them ever.  By the way, if I had my card retained all that time, I'd ask for a refund too. It's simply not morally correct.

[Framiga]

by Troels_E on 2003/6/30 2:30:15

By holding back YOUR property DCE are breaking national rules, I can't see why a lawsuit would be needed (atleast not initially)?

-initially?!? . . . are 2 years that Mr Dellert answer that:

"your boards are fixed"

"your boards was been delivered" and so on !!!

And in the last 2 months, Mr Dellert doesn't answer to the phone also ! ! ! !

This isn't the start but . . . near the end.

Doesn't DCE admit they have your boards, don't you have a reciept from when you send them?

-of course!

[Tomas]

someone should really sue this guys...  :-x

[Kurt]

Let me give you some advice I have said before.

All you people with Blizzard boards cool them down.

Ground yourself first and with your machine running touch the top of the chips real carefull like. Anything that scorches your fingers put a heatsink on it. Heat will prematurely kill your Cyberstorm cards. I got heat sinks on Mach chips that will blister skin. I ripped off the cheap low profile heatsink on my PPC and put one on it made for a graphics card put the same one on my 060. Thermal adhesive works great for this.

Funny as it sounds try putting a heat sink on the SCSI chip. I got a massive increase in speed simply by mounting a heatsink on the symbios chip. Fixed my SCSI lock ups I used to have with my scanner too. According to SYSSpeed I now get 9.8 megs a second transfers off my IBM SCSI 2 hardrives. before all I got was 2.5 megs a second.

I wonder how many Amiga users live with lack luster speed because Phase V/DCE  decided to save a few Cents. Not to mention premature failures from blown mach chips becuase they over heated and died.  

I know it's too late for many here but for any survivors please save your boards thirty buck worth of heatsinks and fans are well worth it.


Kurt

[PulsatingQuasar]

@Kurt

I also do that with my BlizzardPPC's and this is the only way to keep them alive. In both my towers I have directed two 5 cm fans under a 45 degree angle( fixed to 5 1/4 drive bay with some wires) to blow away the air between the processors and the side of the case.

This works really well because the side of the case doesn't get even mildly warm anymore whilst it would heat up quite nicelly without the cooling. I'd show you some pictures but I don't have a digital camera yet.

Not doing this allready cost me a BlizzardPPC. Luckilly this was stil in the warrany period but because the company I got it from didn't want anything to do with DCE, I got it replaced with a lot of PC components.
I hindsight it looks to me that this might have been the most smart company ever.

It's a real shame that the production rights to the best accelarator hardware are with the most unreliable company there is. Thats why their behaviour has been tollerated for so long I think. And now they also stopped production! Maybe it's time to dump them.

I also heard that mister Dellert actually doesn't like Amiga hardware anymore and can't stop talking negativelly about it.

What I also find strange is that Haage&Partner and other companies have been completely destroyed by the wrath of some in this community whilst DCE actually deserved it the most I think.

[Dragster]

@Troels

hey, long time no see

Well, Mr. Dellert never sent our boards back, he must still have them :-(

As you can see, we're agin trying to get them back with the help of BB&RV. I just they are honestenough to say the truth and really help us with this long time problem. I had to buy another blizzardPPC because DCE never returned mine and Ronky's in nthe same situation. Our boards were sent together and I expect them to be returned together too. I want my board back, no matter if it's not fixed, there are another very good options to fix it (e,g. Amiga.fr).

Regards

Dragster/Daniel

[Russ]

What about repairing and upgrading a Cyberstorm o/60
to a Cyberstorm PPC 233mhz? It is the same board. Would
they upgrade it?? How much??

[cv643d]

Although im not involved with this because I havent got any DCE hardware, I would like to know why DCE have been playing with people like this.  

I think an official statement from them about this situation where people have been waiting for their hardware to be fixed for 2 year would be suitable. Including an honest appology!

[PulsatingQuasar]

I think an official statement from them about this situation where people have been waiting for their hardware to be fixed for 2 year would be suitable. Including an honest appology!

I don't think that's going to happen. They don't care about Amiga at DCE. You can see that from the crappy way they handle repairs and support.
I think it is a very unproffesional company that unfortunately happens to hold the production rights to the Blizzard and Cyberstorm products. That's why people tollerated their crap.

I also really hate the latest flash for the BlizzardPPC. They changed something that requires updating a core ROM which can only be done at DCE from rev 0 to rev 2.
I think that's rediculous. How long will they keep that service? And like anyone is going to send the board to them after this crap.

They should have released a new flash that solved the problems. Without the newest flash I can't even use the newest CyberGraphx drivers.

So basicly, this all sucks.

[Ronky]

Well NO!

I've sent him a bizillion e-mails, he only answered 1st saying "we're gonna check the boards this week" and then silent.

He has never sent the boards back because they have NEVER arrived...  :-x

I used to had relatives in Germany, and they tried to contact them, but not a single trustable answer.

So if you guys think in sueing them, I'm in, no matter if I spent more money than what ther board is worth, DCE has played a lot with us...

Ronky