Personally, I haven't had any problems with them. I remembered back when I got my A1200 the audio output levels were very low. They took it back and fixed it and returned it within a month. (A bit long though)
The courier tried to charge me for the pick-up, but when I called their receptionist, they admitted to the mistake and solved the problem.
But, that was back in 2001.
Anyone purchased anything from them in the last 12 months or so?
Unfortunately, "new" Amiga hardware at affordable prices are hard to come by these day!