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Author Topic: Is KDH Amiga shop in Germany a fraud?  (Read 3846 times)

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Offline alefTopic starter

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Is KDH Amiga shop in Germany a fraud?
« on: October 04, 2004, 09:56:21 PM »
I ordered two AmigaOne stickers from these guys
in June.

I paied about $ 25 for 2 stickers by PayPal,
due to high post & packing.

I have asked them twice pr. email about
by stickers, but still got no reply.

I have not yet received any stickers.

Is this site a fraud?
KDH Amiga Shop in Germany
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Offline Cyberus

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #1 on: October 04, 2004, 10:04:20 PM »
Hmm, I don't think someone would be in business to defraud people out of such small amounts of money. If it'd been a t-shirt on the other hand...;-)


Seriously though, I think KDH is a legitimate shop. I believe they also sell on ebay.
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Offline KennyR

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #2 on: October 04, 2004, 10:12:47 PM »
I've bought loads of stuff from them, they're definitely not a scam. They're just not great on answering mails, unfortunately. Last time I had to send a mail to several different addresses to get a response.

These were:

KDH-Datentechnik@t-online.de

bestell@kdh-datentechnik.com

info@kdh-datentechnik.com

Please don't flood them with mail because you don't get an answer in a day. One to each these addresses, and a wait of a week or maybe two, will be most likely to get you a reply.
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Offline alefTopic starter

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #3 on: October 04, 2004, 10:19:14 PM »
Thanks Kenny...now maybe they'll listen...

I have sent them an email on all of the 3 adresses you
gave me...

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Offline cgutjahr

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #4 on: October 04, 2004, 10:25:34 PM »
KDH is an excellent dealer: reliable, great support, friendly people.

Mr. Horbach had severe Health problems this summer and last month they moved to another part of the country.

Be patient.
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Offline Damion

Re: Is KDH Amiga shop in Germany a fraud?
« Reply #5 on: October 04, 2004, 10:25:51 PM »
I'll second Kenny's answer, I've spent some money at KDH with no issues.

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Offline MrZammler

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #6 on: October 04, 2004, 10:30:20 PM »
I've only had really positive experience with them. Very friendly, very good. Had no problem at all with their service. Maybe there's some kind of problem, as the other posters said.
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Offline fuskoSCN

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #7 on: October 04, 2004, 10:55:42 PM »
I bought my amigaONE from KDH, and it is probably the best amigashop i have ever used!

best regards

fuskoSCN :)
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Offline alefTopic starter

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #8 on: October 05, 2004, 07:52:53 PM »
OK..I guess bottom line is that I am unlucky
because they have had some trouble...

I guess I will get reply from them...
I will get back to this thread whenever something
comes out of this...

And I hope I have not gotten anyone
to jump to hasty conclusions about KDH...
I am nobody who has the habit of spreading
false rumours...
I guess this all will end good...
Thanks for your attention and explanation
about KDH, as I not did know them very well...

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Offline x56h34

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #9 on: October 05, 2004, 08:01:26 PM »
To be honest, I only found SoftwareHut and AmigaKit to be acceptable when it comes to e-mail communication about orders or product questions. Every single other Amiga dealer seems to check their e-mail through Commodore 64 connected through busy dial-up/telnet access with a 300 baud connection... :-)

There can be times when Vesalia, AmigaSuperBit, KDH, etc. seem to reply regulary, however this is not a sure thing, in my experience... For some e-mails you need to beg them to reply and sometimes they respond quickly. :insane:
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Offline alefTopic starter

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #10 on: October 08, 2004, 12:08:01 AM »
Today I received an email from KDH.
They were sold out at the time, and have not
received the two emails I sent.

They come with a percect apology
as quoted below:

 
Quote
So what shall we do. We can refund your money via PayPal  and send you a sticker of your choice ( pls see our shop) free  of charge. How does this sound ;))    

Pls tell me how we shall proceed and pls take again my  apologies for this failure.


I replies that from being most unhappy with KDH
I am now most satisfied with them for clearing
up this mess in such a gentle way...

I guess this thread got a good ending...

All the best for KDH!

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Offline alefTopic starter

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #11 on: November 22, 2004, 01:48:47 PM »
I just wanted to assure you all that
responded to my worrying thread
that everything now is alright.

A couple of weeks ago I got
my PayPal money back, and 3-4 days
after that an AmigaOne sticker was
in my mail box.

Just a funny bieffect:
Even though I said to KDH: "Pick a sticker
for your own choice. Don't matter to me...",
then the sticker I originally ordered
and liked the best was enclosed in the
envelope.

Hehe.. I am not sure that this was the meaning
of KDH, but sures gives "proof" that
this story got a happy ending....

I repeat: All the best for KDH!

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Offline Cyberus

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Re: Is KDH Amiga shop in Germany a fraud?
« Reply #12 on: November 22, 2004, 02:04:28 PM »
Good to hear.

And goes to show what I said on the Analogic thread - good retailers will go out of their way to keep their customers happy.

Regards
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