Hmm, just feel I should say I wasn't upset receiving 3 euro in change...just thought it was funny :-)
And FWIW, my emails were always responded to promptly. I would order from them again. I saved a lot of money ordering from Vesalia vs Software Hut, although certainly with SoftHut I would have received the items faster -- none of these was anything I was in a hurry for.
Important thing to me is getting responses via email, I do not have long distance service and I think it is stupid to have contact info on the internet and not respond to it. That is why I order from Vesalia and Software Hut and not from Mr. Hardware with their black hole sales@ address.