New UPS shipment problems.

[huronking]

I used to work in the bowels of the Big Brown Machine. (UPS for those not following along).

If the average customer saw just one minute's worth
of how piss-poorly run it is, and the complete
disregard of quality and service that permeates
the entire company they would never even think
about shipping with them again.

However, what they are GREAT at is portraying
the company as a monument to efficiency and
ethics. That's why my current company is
adopting a new management philosophy: UPS'.
The "consultants" show up today. Oh, God-
Its KORE all over again.

I wonder when my meeting with "The Bobs" is.

[Methuselas]

I'd watch your back with UPS, Red. They still owe me 300$ for an A2000 they damaged during shipping. I didn't notice it at first, but there was a 'damaged' sticker on the box. I got it and it wouldn't power on, so I called them and they took it back to evaluate it. 3 months later, I get it back, but in a different box, the original cut up and placed in the new box. There wasn't enough packing peanuts in the box, so the computer must have been moving around, 'cos both the floppy drives and the 5 1/4" bays had been kicked or shoved in. The HDD didn't work and the 8UP card was unseated from it's socket.

Anyways, I filed a claim with them, stating that it HAD a damaged sticker on it and didn't work,  but after they had sent it back to me it was in WORSE condition that it was before. I went on, blah, blah about how originally I could have sent it off for a new power supply and that now it was damaged beyond repair. They stopped replying to my emails and calls after that point.

I've never used UPS since that. For me it's Postal Mail or Fed Ex all the way.


Just my 2p.

[jj]

I have been in the parcel industry for the last 7 years here in the uk.

I worked for Parcelforce Worldwide for 6 years

and recently securicor Omega Express or DHL as now is.

And red is right , sooner or later if u keep using the same carrier , something will go worng.

You have got to remeber it is a highly competitive and stressed out industry.

The employee alot of people these companies and the more people who work for u, the more chance there will be a #### up.

Most delivery driver dont care about the packages, causee they are working 12 , 13 hours a day and rushing their tits off.

The sorters in the distribution centres are even worse, cause they never have to face the customers.

I could go on and on about the parcel industry but i would be here all day.

BTW ups in the uk, hardly carry any items, and the drivers do #### all, i have seen them sitting around for hours doing nothing

[redrumloa]

I think in my favor is have an actual UPS account and I ship alot of packages UPS. I have only had one claim thus far, about to file a second one. As frustrating as the demagnetised disks are I doubt it's something I could file a claim on.

Just a little annoyed.. to say the least..

[Waccoon]

It's not the service, it's the people.  I've seen both UPS and FedEx deliver packages in pristine shape, or mauled to death.  Over the holiday season, FedEx lost a shipment of tires, and on-line tracking said the package had no tracking information.  We never got the delivery, but they told the tire company that it definately was delivered.  I played phone tag all week to get a replacement order shipped.

US Postal Service is my choice, but only if I get Priority.  :-)