Thanks guys. Those explanations make sense to me, though I'm not sure she'll buy it. She is adamant she hasn't responded directly to any phishing attempts and that the only logical explanation is a virus. Despite the fact that I've told her that Linux isn't really vulnerable to viruses, she is still keen to run a virus scan. So I'm faced with trying to talk her through installing a virus scanner on Linux when I don't even know how to do it myself 0_o
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moto