Bad Experience with Cloanto - Delivery

[amigakidd]

I have ordered my Amiga Forever 2006 Premium CDs/DVDs back in April 9th 2008 and I still haven't gotten my order yet from Cloanto and Digital River. My payment was fully processed by them. I already have the download and my license keys, but as a diehard Amiga fan, I still want my physical product delivered to me. AF 2006 is a collectors item, I want to pass this on to my kids one day.

I just sent Cloanto and Digital River an email telling them I want my package now!!! It's almost May and I don't have my Amiga Forever yet. I guess it will take forever, no pun intended. I keep looking at the mailman every morning now to see if I have my package, NONE


Anyone experience bad customer service or bad delivery
from Cloanto. I mean they're a great company supporting the Amiga Community, but I never had any problems with Softhut and other vendors.

None of the modern electronic/computer stores today sell any Amiga related stuff. :evil:  :madashell:  :boohoo:

Next Time, I'm ordering from Softhut.

[tone007]

Isn't Cloanto an Italian company?

Maybe they've gotta ship overseas or something.  That always adds a couple weeks.

[amigakidd]

How long did yours take?

[McVenco]

I've had some bad experiences with the Italian post service. When I ship something to even Japan, it arrives within 8 days, but shipping something simple as a few CD-Roms to Italy needs at least 3 weeks to arrive.

If they ship your package as fast as they pick up the trash in Napels, you can wait a while longer I'm afraid...

[Varthall]

I live it Italy, and I can confirm the bad quality of our post service, especially its customs. I have recently waited for 3 months for a wifi card to arrive from Hong Kong.

Send Cloanto an email explaining the situation, maybe they can  help you tracking your package.

Varthall

amigakidd wrote:
I have ordered my Amiga Forever 2006 Premium CDs/DVDs back in April 9th 2008 and I still haven't gotten my order yet from Cloanto and Digital River. My payment was fully processed by them.

...

I think you're panicking for absolutely nothing.

As I am located in canada, I've had european buyers react exactly like you when these very people insisted in getting the cheapest shipping service.

Well, the cheapest overseas service is surface (boat) and the delivery time can be up to 8 weeks. That's right, 8 WEEKS, not DAYS. That's true both shipping from north america to europe or the other way around.

So please, sit back, relax and have a few beers.

 :roll:

[weirdami]

AF 2006 is a collectors item, I want to pass this on to my kids one day.

Shipping time should not affect your plan.

[Ral-Clan]

You only ordered it on April 9th and expect it to be in the US by now?  Let me guess - this is the first time you've ordered something from overseas, right?

Three weeks is totally normal for overseas mail, especially if you've chosen the cheapest shipping method.  It has to come on a boat, which takes a week on its own to cross the Atlantic.  Add to this all the sorting in Italy before hand, and the sorting in the US afterwards. Plus, since Italy is at least six hours later than you, your order was probably received during the evening there, which meant it did not get put in the post until the 10th or possibly the 11th.

Yup, three to six weeks is totally normal for trans-atlantic surface mail.

[amigakidd]

I just spoke to Michael Battilana at Cloanto, he said they were out of stock.

The most important thing is I paid for the ROMS and I have them in the download.

I'm just going to create my own WinUAE or UAE Distro with the ROMS embedded on it plus config files without Amiga Forever stuff. In two-three months, I'm planning to move to OSX, use MACUAE with my legal ROMS or Dual bootcamp to WinUAE. Amiga Forever is just intuitive with WINUAE, I guess is why I wanted it bad. It seems like there is more on the physical package than the download. Plus I'm getting DVD artwork compared to the impersonal download.

BTW,  I'm running my own Amiga Software Preservation Project - All with Manuals + Box Art in PDF from Exotica, Lemon Amiga, just for me to enjoy the Amiga Games and System. I will not put this online (reinventing the wheel), just for myself so I can play Amiga games and enjoy their essence.

So AF2006 was part of this project. If it doesn't work out, I can just use WINUAE + legal ROMS purchased without even running AF2006.

I'll just create my own WINUAE frontend.