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Author Topic: CyberStorm sent to DCE for repair  (Read 78119 times)

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Offline Palpatine

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Re: CyberStorm sent to DCE for repair
« Reply #44 from previous page: December 13, 2003, 04:28:13 PM »
@Roj
I agree fully with you, that's why we started this in the first place. But this is not the first time that I am personally misinterpreted or misread or accused by the very same person.

Imagine what you could accomplish bringing in a juridical organisation of some sort in this issue? First of all there is the problem that it is a foreign company (from the viewpoint of the owner of the card in question), then it's aged several years. I'm not saying it's hopeless to do this, I just think that we are on the road to a better solution doing it the way we are doing now. Basically we got DCE to do a new production to produce new boards for the ones that were sent in under warranty, otherwise they would probably just have sent back the old (broken) cards. Ok there is a problem getting the parts etc. (more on this early next week) but there will be a solution at last.

I'm not defending DCE, nor am I tapping on Genesi's shoulders saying that we're so good or anything. That is not the point.  I'm just trying to get the situation solved, not keep whining over it. I think that is what everybody wants, isn't it? I'm just done taking personal accusations.

Cheers,
Ron
 

Offline Palpatine

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Re: CyberStorm sent to DCE for repair
« Reply #45 on: December 15, 2003, 09:24:36 PM »
Hi,

Here's a short update from my visit to DCE.

The sockets are there. DCE has stock of 9 pieces 604e CPUs, more pieces are ordered to complete all outstanding issues.

The first 9 boards will be sent to the customers waiting for replacements in order of the original admittance date. Franco, your boards are among these. The rest will follow once the 604e's are in, but this won't take long as they're not that hard to get.

The production will happen as soon as the current PegII production is finsihed, which basically means end of this week.

Cheers,
Ron
 

Offline Palpatine

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Re: CyberStorm sent to DCE for repair
« Reply #46 on: January 02, 2004, 08:10:32 AM »
Hi,

Happy 2004 to everybody!

DCE is closed until monday jan 5th, so don't expect anything to happen or any news before that.

Cheers,
Ron