CyberStorm sent to DCE for repair

[Palpatine]

Hi,

First (non-repariable) boards have been shipped this week (as announced earlier).

Sockets have not been found yet, unfortunately. Most of the sockets from links that people have sent in are not usable or not available. We'll keep looking though.

Cheers,
Ron

[Palpatine]

Hi,

Hmmm, what about contacting Amiga.fr to see what they use to repair these boards?

Be my guest :-) But if DCE can't repair them, chances are that no-one can. After all DCE made them...

How about surface mounting the 060 like the PPC chips are?

You can't do that. The sockets that were used have an open space in the centre. Parts are moounted in that space. When you surface mount the CPU you loose that space, so it's no option.

Cheers,
Ron

[Palpatine]

Hi,

The problem with the sockets is not only the space in the middle, otherwise it would have been long solved. The sockets also require a certain type of pins. I don't know the exact technical details but plain 68K sockets with the middle removed cannot be used. The oiginal sockets were manufactured especially for Phase5, but these have all been used for DCE production of CSPPCs and for previous repairs.

The link to the first company you sent was hopeful, but they told DCE that they could not comply to this peticular need (unlessproducing a batch of thousands). DCE is checking every link that you and others have sent, and are looking through their own contacts as wellto get the right sockets, but so far they just have not been found...

Cheers,
Ron

[Palpatine]

Hi Franco,

Thanks, I will talk to Mr. Dellert about it on monday and get back to you.

Have a nice weekend!

Cheers,
Ron

[Palpatine]

Hi,

@FrAmiga
Sorry Franco,
No properly working internet connection here until one hour ago or so, so no contact with DCE yet. I have forwarded the PDF with a mail just now, will let you know about the reply.

Cheers,
Ron

[Palpatine]

Hi,

Ok - the bad news is that none of these sockets can be used. The design of the original CyberStormPPCs was based on a socket with pins that are not really firm, i.e. they can be moved. This is why the sockets were especially made for Phase5 and were so expensive.

The good news is that if they really can't be found, DCE will change the CyberStormPPC board's design (!!!) so that normal 68K sockets will fit and that the cards can finally be replaced....

Cheers,
Ron

[Palpatine]

Hi Franco,

Ok, fwd' your message once again.. Will let you know...

Cheers,
Ron

[Palpatine]

Hi Franco,

Trust me, if I have news or an answer from DCE I will post it. I won't post everytime I have NO news ;-)

Cheers,
Ron

[Palpatine]

Hi Franco,

I know what is in the box, read the accompanying letter. I have not received the other goods yet so I thought I'd send you this one, and not have it lying here for a while.

Cheers,
Ron

[Palpatine]

Hi,

@Framiga
I don't know...

@TjLaZeR
Yes, got it! Have added your info to the list

@Iamaboringperson
Yes.

Cheers,
Ron

[Palpatine]

Hi,

@Franco
Actually, Rotterdam is closer to Oberhausen then Oberursel is.

I was planning to go to DCE this week but had to postpone. I hope to finally have some answers next monday on how it's definitely going to be solved. There are several possibilities to solve this, I will not mention all options that I have it mind, knowing exactly what will happen when I speak out about them.

Once again, I can only stress that this whole old repairs issue has nothing to do with production of PegasosII or any other Genesi product. Genesi is merely acting as a Mediator (no pun intended :-) ) to solve the issue as a gesture to the community. It is really inadequate if people link the quality of DCE's service in this matter to the quality of service and products provided by Genesi. I think Genesi's history will clearly proove such ideas wrong, especially if you remember that all previous Genesi products have also been produced at the same plant at DCE. I don't recall people complaining about the quality and service of those.

Anyways - I will post any news monday night if possible (depending on the time I get back)  or tuesday morning.

Cheers,
Ron

[Palpatine]

We all understand that DCE has no more a repairs center, but a CSPPC production line, yes.

Actually, DCE still does lots of repairs, just no Amiga stuff. They repair and produce for lots of other customers. They used to do all repair work for Epson Germany, until Epson stepped over to another option for economical reasons.

The impression that DCE can only exist because of Genesi is very untrue.

Just FYI :-)

Cheers,
Ron

[Palpatine]

so they have a repair center but probably not an Amiga related stuff technicians!

@Franco
I didn't say that. All the technicians that used to do the Amiga repairs are still there.

Don't draw conclusions.

Cheers,
Ron

[Palpatine]

DCE has still an Amiga repairs center, has some amiga related stuff technicians and so . . . .why the hell they doesn't fix the boards?

Franco,

I'm not speaking about this case in specific, regarding the repairs that we're haunting them for now. I'm talking about Amiga repairs in general, they are not doing that anymore because it's just not economically interesting anymore. Parts have run out, many repairs that are/were sent to them were tied on by others first (doing more damage than good) and they have so much other work that they really don't have time for it, which is basically the cause of this whole affair.

DCE is a commercial company and not, as some seem to think, some 1-person company working in a barn somewhere heavily depending on amiga turboboard repairs.

In their place, I would probably have the done the same although I would very likely have mad made sure that all outstanding issues were solved first.

Cheers,
Ron

[Palpatine]

@Franco
Next time you go wild and post like this, please READ what the person you are replying to actually WROTE!!!

Let me spell it out for you:
-DCE will somehow fix all the outstanding repair issues, and Genesi will see to it that this actually happens as good and fast as possible.
-DCE currently has many happy customers, big companies that they do design and repair work for
-DCE is not taking any new Amiga-related repairs other then the ones that are with them now, just like I announced some months earlier in this thread (remember?).

Now for what I wrote about doing the same (I will explain this only once):

DCE basically stopped taking in new Amiga repairs because they have many other customers that are more interesting for economical reasons. This means they make more money then with doing Amiga things.

I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are  now) before switching from the Amiga market to another.

Is that really so difficult to understand without completely misinterpreting what I said?

You just read the "I would probably have done the same" part, did not read the rest or the context and just assumed that I said that I would have stolen your money!

This is the x-th time that you are either misinterpreting me, or accusing me or whatever and I must say that I find it very difficult to find motivation to keep helping you out.

Just think about the work that I'm putting in to help solve this situation: you had trouble finding out what happened to a few boards? Have you any idea how much work it is for ALL boards? I'm not doing this solely to get DCE in a good daylight for Genesi's sake,  I'm trying to help out the community here also because I am part of it and have a heart for it, as does everybody else at Genesi.

And I really don't have the time for this anyway. I don't mind if you ask me for status, or criticize me for whatever reason, that is your right. But next time you reply to someone READ WHAT THEY SAID FIRST! And if you don't unerstand what they meant, ask what they meant, either by private mail or on this forum.

Cheers,
Ron

[Palpatine]

@Roj
I agree fully with you, that's why we started this in the first place. But this is not the first time that I am personally misinterpreted or misread or accused by the very same person.

Imagine what you could accomplish bringing in a juridical organisation of some sort in this issue? First of all there is the problem that it is a foreign company (from the viewpoint of the owner of the card in question), then it's aged several years. I'm not saying it's hopeless to do this, I just think that we are on the road to a better solution doing it the way we are doing now. Basically we got DCE to do a new production to produce new boards for the ones that were sent in under warranty, otherwise they would probably just have sent back the old (broken) cards. Ok there is a problem getting the parts etc. (more on this early next week) but there will be a solution at last.

I'm not defending DCE, nor am I tapping on Genesi's shoulders saying that we're so good or anything. That is not the point.  I'm just trying to get the situation solved, not keep whining over it. I think that is what everybody wants, isn't it? I'm just done taking personal accusations.

Cheers,
Ron