My AmigaOne Experience

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The ridiculous part is that the user, who doesn't know what he's doing goes ahead and does it anyway instead of stressing to the technical support person that he does not know what he is doing.

Wow is this guy getting a backlash. While I agree the customer should not have attempted it himself, if all available information is correct Eyetech is at fault.

Eyetech forgot the golden rule in retail.
THE CUSTOMER IS ALWAYS RIGHT!
Eyetech should have never attempted to make the customer do it himself if he said he was a novice, and apparently Etech admitted there was a problem with the rom.

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@Wain

I cannot agree with you completely. While I agree there are times the customer is simply out for something for free, overall I believe in the saying "The customer is always right".

In retail, especially with such extremely high markups, there should be the expectation that X amount will be returned. That is just the reality behind retail.

I don't know all the details behind this incident, so I can only take this posters claims at face value. I know how I handle the returns.

Second to last feedback.

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BTW to be fair Alan's response sounds pretty convincing.

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@xeron

It's funny how the choice of words can seem to be convincing one way or another. I hope I didn't sound too harsh against Eyetech. I only meant to take the original poster at face value, Eyetech made an error of judgement. With the follow up it doesnt seen as clear cut.

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@Wain

Once again I will have to disagree with you. I really don't want to get into a deep arguement about PC component markup, but I will say this.

1) PC profit margins are more than retailers will let on.

2) Amiga retailers do not play by the same market dynamics that PC retailers do. Not even close.

[redrumloa]

Face facts, no one takes you seriously anymore as you are just a caricature of your former self

IMHO the more time that passes, the more I realise just how right Seehund has been all along :-x

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@Rassilon

Seehund is a one trick pony for sure (take it in stride seehund), but consider something. He has taken a stand on something he feels strongly about, and there are some people who are starting to understand what he has been screaming about all along.

I don't think Seehund is trolling here and I really don't think he is OT. Just my opinion. I used to be rubbed wrong by him for beating the same old drum, but over time it started to make more sense. According to Amiga Inc the A1s are supposed to have passed their strict in house QA.

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Wilse wrote:
@Seehund & red:

Sorry guys, I don't get what your (seehund) point was.
I've got to go along with rassilon on this one - it looks to me like you just wanted to stir it up.

I'm not trying to stir anything up. I simply stated that I am starting to understand why Seehund has been screaming about the licensing scheme for all this time, it is silly.