BT Openworld a word of warning -*Resolved*-

[Vincent]

I can only regurgitate what people have already said, but I'll say it anyway :-)

Do NOT under any circumstances let that bill be paid.  Refuse to pay it until you have seen some proof of the name change.

If you have kept all your previous BT bills, you have all the proof you need that the name hasn't been changed.  If the bills are still coming to you with YOUR name on it then BT definitely are wrong.  If the name was changed then the bills wouldn't have your name on them.  Also, you won't have asked them to change the name of the account, so you can ask for that proof.

If you don't get a straight answer from BT within, say, a week, go to the Trading Standards.

Go to:

Trading Standards - enter your postcode to find out where the nearest office is.

Consumer Complaints - this seems to be linked with Trading Standards, but I'm not sure exactly how

Hope that helps :-)

Oh, I'm with Telewest, not had any really serious problems with them.  We'll NEVER go back to BT - we never had the net when we were with them, but we never plan to either ;-)

[Vincent]

bloodline wrote:

Really?!?! I have been thinking about this and it apears that the reason I have had my account terminated does not appear in the contract! There is nothing about changing the name of the account holder of the phone line at all!!!

They thought they could wrangle some extra cash out of an innocent customer, but you've got them by the balls now :-D

[Vincent]

I have some slightly distressing news - we canNOT get Telewest phone/tv/internet in our new house! :-x :cry:

And we're moving on Monday. :-o :nervous:

Tonight I'm phoning Sky to get that installed (can't live without Cartoon Network or Takeshi's Castle :-D), and I'll probably get a deal with them and BT (they used to do deals, I don't know if they still do).

Bloody annoying because with Telewest £13 a month is totally unlimited net access, but with BT you're paying £15.99 (?) for 6pm - 6am or something like that which is pure ####. :-x

AVOID BT Openworld!!!!

Unavoidable in this situation :-(

Oh, btw, good to see you got your problem solved :-D

[Vincent]

mikeymike wrote:
Not quite.  BT Anytime (a package they do) allows "unlimited" free access at any time of day/week.  "Unlimited", because it's limited to 150 hours/month.

Yeah, that's what we'll end up getting.

We've been on the phone to BT and we can get connected for £75, an extra phone point put in for £45 , £11.50 a month for the line rental (BT Together) and £15.99 for the net (BT Anytime).

Grand total for the first month is: £147.49 :-o

I *really* hate BT (we've had nothing but bother with them in the past), but it's our only choice just now.  This means I can only get 4.8 hours net time a day :-(

With Telewest (well, Blueyonder really) it was £13 a month for unlimited (which really *is* unlimited) net access.

We also can't get BT installed until Monday 15th.  We move house on Monday 8th.  One whole week without a land line and net access :-(

The PCs and Miggys are moving on Sunday afternoon, so the last net time I'll get is Saturday night :-(

This week is gonna be hell :-P

Oh yeah, this also means that we can't get Sky installed until then aswell because they need to be connected to the phone line aswell.

Bloody annoying this is.  Ah well, at least I've got my Miggy and PS2 to keep me company for the week, oh and Siouxsie ;-)